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Chargeback Dispute Jobs (NOW HIRING)

Monitise

Fraud & Dispute Associate

Omaha, NE

$13.75 - $19.25/hr

As a Fraud & Dispute Associate, you will provide support to Fiserv clients' card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of ...

New

Xplor

Product Manager, Financial Products

Atlanta, GA · On-site

Partner with the Chargeback Dispute Management team to ensure reconciliation data flows correctly into dispute workflows and evidence submissions. * Ensure the automated reporting capabilities are ...

Xplor

Product Manager, Financial Products

Atlanta, GA · On-site +1

Partner with the Chargeback Dispute Management team to ensure reconciliation data flows correctly into dispute workflows and evidence submissions. * Ensure the automated reporting capabilities are ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful ... Banking/ Dispute knowledge is a plus!! * Call center experience along with customer service ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful ... Banking/ Dispute knowledge is a plus!! * Call center experience along with customer service ...

Woongjin, Inc

Junior Accountant

Irvine, CA · On-site

$51K - $64K/yr

Support chargeback dispute resolution through transaction review, analysis, and documentation * Assist in streamlining U.S. accounting processes, including improvements to credit card expense ...

The Bluebird Group

Retail Media Intern

Minneapolis, MN · On-site

$15.75 - $20/hr

We provide our clients with strategic support, daily management, product pagedevelopment, advertising, chargeback/dispute management, analytics/reporting,supply chain expertise, and more for Amazon ...

Woongjin, Inc

Junior Accountant

Irvine, CA · On-site

$51K - $64K/yr

Support chargeback dispute resolution through transaction review, analysis, and documentation * Assist in streamlining U.S. accounting processes, including improvements to credit card expense ...

The Bluebird Group

Retail Media Intern

Minneapolis, MN · On-site

$15.75 - $20/hr

We provide our clients with strategic support, daily management, product page development, advertising, chargeback/dispute management, analytics/reporting, supply chain expertise, and more for Amazon ...

Woongjin, Inc

Junior Accountant

Irvine, CA · On-site

$51K - $64K/yr

Support chargeback dispute resolution through transaction review, analysis, and documentation * Assist in streamlining U.S. accounting processes, including improvements to credit card expense ...

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Chargeback Dispute information

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How much do chargeback dispute jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Chargeback Dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What is the 3 month rule for jobs?

The 3 month rule in chargeback dispute jobs typically refers to the time frame within which a customer can dispute a transaction, often requiring disputes to be filed within 90 days of the transaction date. Dispute specialists or chargeback agents need to track these deadlines carefully to ensure proper handling of cases and compliance with card network rules.

What jobs pay 2000 a day?

High-paying jobs related to chargeback dispute management are uncommon and typically require specialized skills, experience, and certifications. Roles such as senior fraud analysts, dispute resolution managers, or financial compliance consultants in large financial institutions or corporations can sometimes reach daily earnings of around $2,000, especially with bonuses or performance incentives. These positions often demand expertise in finance, fraud prevention, and dispute processes, along with a strong understanding of relevant tools and regulations.

What is a Chargeback Dispute job?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What is the salary of chargeback associate?

The salary of a chargeback associate typically ranges from $35,000 to $55,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced professionals or those in high-cost areas can earn more. Compensation often includes benefits such as health insurance and paid time off.

How to become a chargeback specialist?

To become a chargeback specialist, candidates typically need a high school diploma or equivalent, along with experience in customer service, finance, or fraud prevention. Developing skills in dispute resolution, understanding card network rules, and familiarity with chargeback management tools are essential. Certifications such as the Certified Fraud Examiner (CFE) can enhance job prospects.

What are some typical challenges faced in a Chargeback Dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

More about Chargeback Dispute jobs
What are the most commonly searched types of Chargeback Dispute jobs? The most popular types of Chargeback Dispute jobs are:
What states have the most Chargeback Dispute jobs? States with the most job openings for Chargeback Dispute jobs include:
What job categories do people searching Chargeback Dispute jobs look for? The top searched job categories for Chargeback Dispute jobs are:
Chargeback Dispute jobs near you
Infographic showing various Chargeback Dispute job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.
Dispute Specialist I, II, Senior

Dispute Specialist I, II, Senior

SAFE Credit Union

Folsom, CA • Hybrid

$28.94 - $36.18/hr

Full-time

Posted 14 days ago

Job description

Dispute Specialist I - Hourly Range:$22.36 - $27.93
Dispute Specialist II - Hourly Range: $25.43 - $31.78
Senior Dispute Specialist - Hourly Range:$28.94 - $36.18
Exact role level and compensation may vary based on skill, experience and location.
This is a hybrid role that will require the employee to be in office (Folsom, CA) 2 days per week (Tuesdays and Wednesdays).
Dispute Specialist I:
POSITION PURPOSE
Investigates card dispute claims for both debit and credit card fraud and non-fraud transactions. Performs research, analyzes circumstances, exercises sound judgment, and resolves disputes, following internal and/or external rules, policies, procedures, and regulations. Routinely interacts with members and SAFE frontline staff. Expected to fulfill SAFE's core values with internal and external members. Expected to maintain a positive work environment, meet productivity standards, complete work in a timely manner, and strive to increase productivity.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Analyze disputed card transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
  • Obtain a thorough understanding of the processes and procedures for each assigned function allowing for proper dispute resolution, as well as identifying possible system problems and opportunities resulting in mitigation of risk and losses.
  • Process fraud case types less than $2k.
  • Identify and process write-offs, after appropriate research and due diligence is completed.
  • Maintain up-to-date, thorough operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations required to resolve member cases accurately.
  • Complete provisional credits and cardholder communications within required internal and regulatory timeframes.
  • Process merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner
  • Complete general ledger balancing and posting
  • Monitor and respond to inquiries received from front line staff
  • Contact members by telephone, email, or mail, as appropriate
  • Complete other duties, as assigned.
QUALIFICATIONS
Education/Certification:
Associate's degree from an accredited college; and/or two or more years of work in a full-service financial institution; or an equivalent combination of education, training, and experience.

Required Knowledge:
Knowledge of the financial services and card payment industries. Knowledge of Visa credit, debit, and ATM networks, as well as other non-Visa networks. Knowledge of issuer rights and responsibilities associated with Visa chargeback processing and fraud liability. Knowledge of federal and state regulations, credit union policies, and Visa rules. Thorough knowledge of SAFE's products and services, as well as banking practices, operations, and policies preferred.
Preferred knowledge within Fiserv DNA Core Banking System.
Dispute Specialist II:
POSITION PURPOSE
Fulfills all duties of as Dispute Specialist I. Additionally, responsible for handling complex disputes. Understands the importance of building supportive relationships within all areas of the credit union, as well as with other financial institutions and vendors. Expected to serve as a positive role model, provide guidance and training, and offer mentorship to a Dispute Specialist I. Contributes to a highly motivated department.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Ability to fulfill all duties of a Dispute Specialist I
  • Analyze disputed card transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
  • Obtain a thorough understanding of the processes and procedures for each assigned function allowing for proper dispute resolution, as well as identifying possible system problems and opportunities resulting in mitigation of risk and losses.
  • Process fraud case types with up to 75 transactions
  • Process all non-fraud case types
  • Identify and process write-offs, after appropriate research and due diligence is completed.
  • Maintain up-to-date, thorough operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations required to resolve member cases accurately.
  • Complete provisional credits and cardholder communications within required internal and regulatory timeframes.
  • Process merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner
  • Complete general ledger balancing and posting
  • Monitor and respond to inquiries received from front line staff
  • Contact members by telephone, email, or mail, as appropriate
  • Complete other duties, as assigned.
QUALIFICATIONS
Education/Certification:
Associate's degree from an accredited college; and/or three or more years of work in a full-service financial institution; or an equivalent combination of education, training, and experience.
CERTIFICATION(S):
  • Completion of the Visa Dispute Resolution I course

Required Knowledge:
Minimum of 9-12 months in the Dispute Specialist I role. Knowledge of the financial services and card payment industries. Knowledge of Visa credit, debit, and ATM networks, as well as other non-Visa networks. Knowledge of issuer rights and responsibilities associated with Visa chargeback processing and fraud liability. Knowledge of federal and state regulations, credit union policies, and Visa rules. Thorough knowledge of SAFE's products and services, as well as banking practices, operations, and policies preferred. Preferred knowledge within Fiserv DNA Core Banking System.

Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TECHNICAL SKILLS
Knowledge and experience with:
  • Microsoft Office products (Outlook, Teams, Word, Excel)
  • Working knowledge of DNA banking platform preferred.
Senior Dispute Specialist:
POSITION PURPOSE
Fulfills all duties of a Dispute Specialist I & II. Additionally, responsible for handling escalations and/or complex disputes. Understands the importance of building supportive relationships within all areas of the credit union, as well as with other financial institutions and vendors. Expected to serve as a positive role model, provide guidance and training, and offer mentorship to Dispute Specialists I & II. Contributes to a highly motivated department.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Ability to fulfill all duties of a Dispute Specialist I and II.
  • Analyze disputed card transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
  • Maintain up-to-date, thorough operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations required to resolve member cases accurately.
  • Maintain a thorough understanding of the processes and procedures for each assigned function, allowing for proper dispute resolution.
  • Identify possible system problems and opportunities resulting in mitigation of risk and losses.
  • Process all fraud and non-fraud case types.
  • Complete provisional credits and cardholder communications within required internal and regulatory timeframes.
  • Process merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner.
  • Monitor and complete support requests for the department.
  • Act as backup support for employee queues and tasks.
  • Process issuer chargebacks on behalf of SAFE.
  • Identify and make recommendations to management for ways to improve the efficiency of dispute processing or reduce losses to SAFE.
  • Complete general ledger balancing and posting.
  • Contact members by telephone, email, or mail, as appropriate.
  • Assistance with member escalations and/or complex member inquiries
  • Act as a mentor for junior specialists by assisting with questions and/or training.
  • Assist with month end general ledger reconciliation.
  • Complete other duties, as assigned.
    QUALIFICATIONS
    Education/Experience:
    Associate's degree from an accredited college; and/or five or more years of work in a full-service financial institution; or an equivalent combination of education, training, and experience.
    CERTIFICATION(S):
    • Completion of the Visa Dispute Resolution I and II courses.
    • Visa Dispute Resolution Certification obtained.
    Required Knowledge:
    Minimum of 12-24 months in the Dispute Specialist II role. Knowledge of the financial services and card payment industries. Knowledge of Visa credit, debit, and ATM networks, as well as other non-Visa networks. Knowledge of issuer rights and responsibilities associated with Visa chargeback processing and fraud liability. Knowledge of federal and state regulations, credit union policies, and Visa rules. Thorough knowledge of SAFE's products and services, as well as banking practices, operations, and policies preferred. Preferred knowledge within Fiserv DNA Core Banking System.
    Experience Required:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    TECHNICAL SKILLS
    Knowledge and experience with:
    • Microsoft Office products (Outlook, Teams, Word, Excel)
    • Working knowledge of DNA banking platform preferred.
    OTHER SKILLS AND ABILITIES
    • Must be a self-starter, able to work without constant supervision.
    • Strong written and verbal communication skills
    • Excellent multitasking, organization, time management, research, communication, and problem-solving
    • Demonstrated ability to work in a team environment.
    • Ability to quickly adapt and openly embrace change.
    Skills/Abilities:
    • Ability to read and interpret card-related disclosures, correspondence, and procedure manuals.
    • Ability to read transaction-related disclosures.
    • Ability to work independently to manage multiple priorities within established timeframes.
    • Ability to work on multiple tasks at the same time.
    • Ability to quickly adapt and openly embrace change.
    • Strong organization, time management, prioritization, interpersonal communication, and customer service skills.
    WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
    LANGUAGE SKILLS
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of customers or employees of organization.
    MATHEMATICAL SKILLS AND REASONING ABILITY
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    PHYSICAL DEMANDS AND WORK ENVIRONMENT
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
    • The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
    • The employee must occasionally lift and/or move up to 10 pounds.
    • Specific vision abilities required by this job include close vision.
    • The noise level in the work environment is usually moderate.
    INTENT AND FUNCTION OF JOB DESCRIPTIONS
    This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

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