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Fraud Chargeback Manager Jobs (NOW HIRING)

Engine

Fraud Analyst

Manage card disputes and chargebacks through the full lifecycle - documentation, representment, and ... Identify cross-case patterns - fraud rings, shared IP signals, behavioral clusters, and escalate ...

Recurly

Senior Product Manager

Broomfield, CO · On-site

$120K - $185K/yr

What You'll Be Doing Fraud & Chargeback * Own Recurly's fraud detection and prevention product ... Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ...

Recurly

Senior Product Manager

Broomfield, CO · On-site

$120K - $185K/yr

What You'll Be Doing Fraud & Chargeback * Own Recurly's fraud detection and prevention product ... Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ...

Recurly

Senior Product Manager

Austin, TX · On-site

$120K - $185K/yr

What You'll Be Doing Fraud & Chargeback * Own Recurly's fraud detection and prevention product ... Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ...

Recurly

Senior Product Manager

Broomfield, CO · On-site

$120K - $185K/yr

What You'll Be Doing Fraud & Chargeback * Own Recurly's fraud detection and prevention product ... Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ...

Recurly

Senior Product Manager

Austin, TX · On-site

$120K - $185K/yr

What You'll Be Doing Fraud & Chargeback * Own Recurly's fraud detection and prevention product ... Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ...

Wayfindi

$255K - $300K/yr

Operational fraud experience: chargeback investigation and management * Strong analytical and quantitative skills - comfortable defending a guardrail or threshold with data, not just intuition

Engine

Fraud Analyst

$78K - $108K/yr

Manage card disputes and chargebacks through the full lifecycle - documentation, representment, and ... Identify cross-case patterns - fraud rings, shared IP signals, behavioral clusters, and escalate ...

Breeze

Senior Fraud and Risk Engineer

New York, NY · On-site

Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks ...

SOLANA FOUNDATION

Machine Learning Lead

Chicago, IL · On-site

$175K - $235K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... Experience developing, managing, and scaling MLOps pipelines and monitoring systems (retraining ...

Unchain Data

$225K - $275K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... Experience developing, managing, and scaling MLOps pipelines and monitoring systems (retraining ...

Unchain Data

Machine Learning Lead

Chicago, IL · On-site

$225K - $275K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... Experience developing, managing, and scaling MLOps pipelines and monitoring systems (retraining ...

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How much do fraud chargeback manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fraud chargeback manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a fraud chargeback manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a fraud chargeback manager?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.

How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

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Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Sr Manager, Fraud Operations, Investigations, & Grey Markets

San Diego, CA

PlayStation Global
Manufacturing • 1 - 5K employees
Learn more about PlayStation Globalexternal

Full-time

Posted 15 days ago

Job description

Senior Manager, Fraud Operations, Investigations & Grey Markets

San Diego, CA  or San Mateo, CA

Role Overview

As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.

This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.

What You'll Be Doing
  • Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
  • Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
  • Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
  • Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
  • Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
  • Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
  • Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
  • Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
  • Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
What We're Looking For
  • 12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
  • 5+ years of people leadership experience.
  • Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
  • Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
  • Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
  • Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
  • Exceptional communication and executive presentation skills.
  • Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Preferred Skills
  • Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
  • Experience leading global teams and driving operational transformation through automation and technology.
  • Japanese language skills
 

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