Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
Strong understanding of transaction monitoring, fraud indicators, account reviews, portfolio risk management, chargebacks, ACH returns, and loss prevention practices. * Experience supporting or ...
Strong understanding of transaction monitoring, fraud indicators, account reviews, portfolio risk management, chargebacks, ACH returns, and loss prevention practices. * Experience supporting or ...
Quavo is the industry leader in fraud and disputes management technology, offering the world's only ... chargebacks, ACH/Reg E claims, fraud claims) within fintech, banking, or a related financial ...
Quavo is the industry leader in fraud and disputes management technology, offering the world's only ... chargebacks, ACH/Reg E claims, fraud claims) within fintech, banking, or a related financial ...
You'll manage cases from initial review through final resolution, researching account and ... Initiate chargebacks and recovery efforts when applicable * Review supporting documentation and ...
New
You'll manage cases from initial review through final resolution, researching account and ... Initiate chargebacks and recovery efforts when applicable * Review supporting documentation and ...
New
Fraud Chargeback Manager information
What does a fraud chargeback manager do?
A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.
What are the key skills and qualifications needed to thrive as a fraud chargeback manager?
To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?
A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.
What is the difference between Fraud Chargeback Manager vs Fraud Analyst?
| Aspect | Fraud Chargeback Manager | Fraud Analyst |
|---|---|---|
| Primary Role | Oversees chargeback processes related to fraud disputes and manages fraud-related chargebacks. | Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies. |
| Credentials | Experience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred. | Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial. |
| Work Environment | Typically in financial institutions, e-commerce companies, or payment processors. | Often in financial services, e-commerce, or cybersecurity firms. |
The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.
What are popular job titles related to Fraud Chargeback Manager jobs in Arizona?
For Fraud Chargeback Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Fraud Chargeback Manager jobs in Arizona look for?
The top searched job categories for Fraud Chargeback Manager jobs in Arizona are:
Fraud Analytics and Innovation Senior Analyst - Digital Fraud Strategies
Phoenix, AZ • Hybrid
Bank of America
• Finance and Insurance • 10K+ employees10,000+ employees
Full-time
PTO
Re-posted 8 days ago
Bank Of America rating
8.3
Based on 537 frontline employees who took The Breakroom Quiz
Job description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.
This role will support Emerging Risk Fraud Strategies primarily in Digital products; Zelle/Wires/BillPay. Responsible for creating fraud strategies and ensuring proper risk controls are deployed adhering to best practices. Team member will provide recommendations on mitigation efforts, ensuring monitors are in place, self-create initiatives as needed. Conducting defect reviews of 3rd party fraud loss cases to identify any gaps in Fraud strategy and/or procedural adjustments. Strategy performance tracking and rule optimization on recurring basis. Team member will also be responsible for developing and validating fraud variables utilized in strategies. Role also include project management where candidate would be responsible for providing fraud requirements, testing, and development of strategies. The projects includes network mandates, Product team support, and internal projects. SAS/SQL technical skills required. Good working experience with Tableau and Python is a plus.
Responsibilities:
- Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
- Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
- Leads coordination of the production of product performance reports and updates for senior management
- Analyze complex data to provide insights into incoming and loss trends or identify potential problems
- Develop adhoc reporting
- Identify process improvements and efficiencies via data analysis
- Deliver accurate metrics related to fraud and claim activity
- Validate the integrity and quality of data required for performing analysis
- Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.
Required Qualifications:
3+ years of fraud experience and/or 2+ years of analytical experience (Payment card /Retail Bank background preferred)
Proficient in SAS/SQL and Excel
Strong quantitative, critical thinking, and analytical skills
Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
Ability to work independently as well as part of a virtual team
Innovative mindset with the ability to challenge the status quo
Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
Desired Qualifications:
Bachelors degree in a quantitative discipline such as mathematics, statistics, operations research, finance, or business
Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes
Basic understanding of 1st and 3rd party fraud (claims to charge-off timing, chargeback recovery rights, etc.)
Proven strong analytical and communication skills
*** This position is not eligible for sponsorship
Skills:
- Business Analytics
- Business Intelligence
- Data Quality Management
- Fraud Management
- Monitoring, Surveillance, and Testing
- Collaboration
- Data Visualization
- Oral Communications
- Problem Solving
- Written Communications
- Analytical Thinking
- Critical Thinking
- Data and Trend Analysis
- Innovative Thinking
- Research
*** Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)Pay and benefits informationPay range$100,000.00 - $133,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.What Bank Of America employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Bank Of America
Sourced by ZipRecruiter
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US