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Fraud Chargeback Manager Jobs in Arizona (NOW HIRING)

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Fraud Chargeback Manager information

What does a fraud chargeback manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a fraud chargeback manager?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.

How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Fraud Chargeback Manager jobs in Arizona?

For Fraud Chargeback Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fraud Chargeback Manager jobs in Arizona look for?

The top searched job categories for Fraud Chargeback Manager jobs in Arizona are:

Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in Arizona as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Hybrid job distribution.

Fraud Risk Specialist Representative

Hughes Federal Credit Union

Tucson, AZ • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Fraud Risk Specialist Representative
Job Summary:
In this role, you will perform risk mitigation efforts through monitoring and assisting account fraud activities. Minimize credit union losses through timely and effective fraud risk research and resolution. Provide support to departments and branches regarding fraud risk issues. Process plastic card debit/credit disputes and fraud. Utilize third party alerts and monitoring in the process of researching suspicious activity. Maintain accurate and timely documentation of risk management efforts. Assist credit union members and other branches/departments with account fraud support actions. Process necessary reports and duties in a timely and professional manner.
Salary: $20.00- $25.00 Per Hour Depending on Experience
This is an in-office position
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row!
Key Responsibilities:
  • Provide support to branch and department staff regarding escalation of fraud issues.
  • Responsible for operational activities including processing plastic card fraud and dispute affidavits, and chargebacks
  • Manage incoming debit card fraud, debit card non fraud, debit ATM disputes and paperless claims.
  • Responsible for proper management and use of fraud monitoring system.
  • Utilize the Fraud system for alerts and case review.
  • Process all claims in a timely manner, according to REG E guidelines.
  • Provide debit card support to staff and members by performing card maintenance to ensure satisfactory or higher Reg E results.
  • Review monitoring reports daily for possible fraudulent activity.
  • Handle incoming calls, instant messages, and emails in a timely manner meeting membership service standards.
  • Handle all proper maintenance of general ledger accounts and record keeping.
  • Provide administrative support to the department as needed
  • Work with management to meet organizational goals and objectives.

Qualifications:
Required:
  • Minimum of six months of similar or related experience
  • Able to type 50 WPM
  • High school diploma or equivalent
  • Strong attention to detail and problem-solving skills
  • Ability to handle sensitive information with discretion
  • Ability to manage multiple tasks and prioritize effectively

Preferred:
  • Experience in fraud detection, prevention, or security within financial services
  • Familiarity with REG E guidelines and fraud regulations
  • Knowledge of online banking, mobile banking, and wire transfer protocols

What We Offer:
  • Generous Paid Time Off Policy
    • Up to 15 days in 1st year of service
      • Paid Time Off increases with tenure
    • VTO (Volunteer Time Off) Up to 16 hours yearly
  • 401(k) plan
    • 7% company match
  • Health, Dental, and Vision Insurance
    • Health Savings Account with Employer Contribution Available
    • Free Vision Insurance
  • Life and Disability Insurance
    • Provided by the Credit Union with Optional Supplemental Coverage Available
  • Competitive Wage and Professional Development
    • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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