Remote Fraud Analyst Jobs in Arizona (NOW HIRING)

• Review and analyze fraud cases across multiple products, including credit cards, lending and investor products.
• Conduct detailed investigation and analysis of collected information from multiple sources (i.e. database records, KYC documentation, external search engines and open-source websites) to determine level of risk associated with suspicious transactions, applications, and account activity.
• Engage with customers via phone and/or email to verify application details and/or review transaction activity for accuracy and legitimacy.
• Make critical decisions on case resolution and actions, including account closure, and/or law enforcement engagement recommendations.
• Identify patterns and trends in fraudulent activity to develop actionable insights and recommend preventive measures.
• Monitor and utilize AI fraud detection tools, machine learning model scores, and alert systems to detect potential fraud in real-time.
• Work closely with internal teams, including risk management, operations, compliance, and customer service, to resolve fraud cases efficiently.
• Communicate investigation findings and outcomes clearly and concisely to relevant parties, including senior management.
• Maintain detailed records of investigations, findings, and resolutions in compliance with regulatory and internal standards.
• Ensure all investigations comply with applicable laws, regulations, and internal standards, including Fair Lending and Fair Credit Reporting Acts.
• Ensure compliance with industry regulations and company policies when handling information.
• Support leadership for audit and compliance reviews by providing detailed documentation and insights into fraud cases and trends as needed.
• Contribute to the development and enhancement of fraud policies and procedures for credit card, lending and investor products.
• Participate in monthly reviews of fraud controls, processes, and systems to identify gaps and areas for improvement.
• Stay informed and aware of emerging fraud schemes, industry best practices, and regulatory requirements to strengthen fraud investigation measures.
• Test and provide feedback on fraud detection strategies to enhance their effectiveness.
• Proactively learn and adopt AI-enhanced tools to streamline manual reviews and improve accuracy of fraud trend indentification.

• Strong attention to detail and critical thinking to drive judgement based problem-solvingthrough analytical thinking.
• Knowledge of fraud detection systems and tools, such as LexisNexis, Emailage, ThreatMetrix, Sentilink. Basic understanding of AI-driven fraud detection and a strong interest in utilizing Machine Learning model scores to prioritize investigation workflows.
• Familiarity with credit card and lending industry regulations and practices.
• Excellent communication skills to include verbal and written documentation of customer interactions and investigation findings.
• Able to work independently with limited supervision in a professional, proactive, and solution-oriented manner to support business objectives.
• Positive and able to thrive in a dynamic and fast-paced hybrid environment.
• Advanced experience reviewing documents for authenticity
• Detail-oriented with a focus on accuracy and thoroughness in investigations.
• 1+ years’ experience in financial services industry
• 1+ years’ experience as fraud analyst or investigator is a plus
• Must have High School diploma or GED

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.