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Fraud Chargeback Manager Jobs in Nevada (NOW HIRING)

Paysign Inc

Fraud Analyst 1

Henderson, NV · On-site

$20/hr

Additionally, they may be involved in assisting management in developing and implementing fraud ... Collaborate with Investigator and Disputes team members (Openers, Closers, and Chargeback ...

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Fraud Chargeback Manager information

What does a fraud chargeback manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a fraud chargeback manager?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.

How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Fraud Chargeback Manager jobs in Nevada?

For Fraud Chargeback Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Fraud Chargeback Manager jobs in Nevada look for?

The top searched job categories for Fraud Chargeback Manager jobs in Nevada are:

Fraud Chargeback Manager jobs near you

Fraud Analyst 1

Paysign Inc

Henderson, NV • On-site

$20/hr

Full-time

Posted 10 days ago

Job description

Description:

As part of Paysign’s Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports, patterns and trends in fraudulent behavior. Additionally, they may be involved in assisting management in developing and implementing fraud rules and staying updated on emerging fraud trends.

Requirements:

Essential Functions/Expectations

  • Review suspicious transaction activities through scheduled ad-hoc reporting to decision account status
  • Monitor system alerts across card networks (Visa, Mastercard, PULSE, Fiserv, and Starstation) and respond to situations as necessary
  • Identify fraud patterns through transaction analysis
  • Conduct analysis of transaction trends and evaluate emerging fraud trends to support account decisioning
  • Suggest fraud rule updates based on observed trends, and may, on occasion, assist in writing or refining fraud rules
  • Make outbound calls to Cardholders to verify suspicious activity
  • Collaborate with Investigator and Disputes team members (Openers, Closers, and Chargeback Specialists) on reports of suspicious activity

Required Skills/Abilities

  • Regular attendance and schedule flexibility.
  • Strong attention to detail.
  • Excellent written and oral skills.
  • Proficiency in Microsoft Office Suites.
  • Strong Interpersonal/Communication skills.
  • Basic familiarity with card network rules and dispute regulations preferred.
  • Experience with Salesforce or similar case management systems preferred.

Education and Experience:

  • At least 2 years of relevant experience in a customer service or similar role, preferably within card services, financial services, or a fraud/dispute environment.
  • High School Diploma or GED required.

Working Conditions:

  • Work is generally performed within an indoor office environment utilizing standard office equipment.
  • General office environment requiring: frequent sitting; dexterity of hands and fingers to operate a computer keyboard and mouse; walking and standing for long periods of time; and lifting of less than 20 pounds.