Lead fraud operations end-to-end: manage chargeback lifecycle, partner with fraud vendors to optimize rules, track KPIs (chargeback rate, approval rate, fraud loss), and balance fraud prevention with ...
Lead fraud operations end-to-end: manage chargeback lifecycle, partner with fraud vendors to optimize rules, track KPIs (chargeback rate, approval rate, fraud loss), and balance fraud prevention with ...
Fraud Analyst
Jacksonville, FL · Remote
... chargeback eligibility. ● Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. ● Ensure that all alerts and cases are handled ...
Quick apply
Fraud Analyst
Jacksonville, FL · Remote
... chargeback eligibility. ● Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. ● Ensure that all alerts and cases are handled ...
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
New
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
New
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
New
Role also include project management where candidate would be responsible for providing fraud ... chargeback recovery rights, etc.) Proven strong analytical and communication skills *** This ...
New
Payment network rules and chargeback frameworks; Model risk and governance considerations for fraud tools and analytics. Required Experience: * 10+ years of experience in fraud risk management ...
Payment network rules and chargeback frameworks; Model risk and governance considerations for fraud tools and analytics. Required Experience: * 10+ years of experience in fraud risk management ...
Payment network rules and chargeback frameworks; Model risk and governance considerations for fraud tools and analytics. Required Experience: * 10+ years of experience in fraud risk management ...
Payment network rules and chargeback frameworks; Model risk and governance considerations for fraud tools and analytics. Required Experience: * 10+ years of experience in fraud risk management ...
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution). Fraud Management**: Monitor and ...
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution). Fraud Management**: Monitor and ...
Director of Payments & Risk
Miami, FL · On-site
Manage the vendor and partner ecosystem at both levels: hands-on (rules, integrations, data quality ... You own the full fraud defense architecture with no or minimal regression in loss rate, chargeback ...
Quick apply
Director of Payments & Risk
Miami, FL · On-site
Manage the vendor and partner ecosystem at both levels: hands-on (rules, integrations, data quality ... You own the full fraud defense architecture with no or minimal regression in loss rate, chargeback ...
Senior Account Executive - Tampa
Tampa, FL · On-site +1
... chargebacks from a constant headache into a managed, predictable part of doing business. Our AI ... Align stakeholders across payments, fraud, finance, and operations teams. * Build a compelling ...
Senior Account Executive - Tampa
Tampa, FL · On-site +1
... chargebacks from a constant headache into a managed, predictable part of doing business. Our AI ... Align stakeholders across payments, fraud, finance, and operations teams. * Build a compelling ...
... chargebacks from a constant headache into a managed, predictable part of doing business. Our AI ... Align stakeholders across payments, fraud, finance, and operations teams. * Build a compelling ...
Quick apply
... chargebacks from a constant headache into a managed, predictable part of doing business. Our AI ... Align stakeholders across payments, fraud, finance, and operations teams. * Build a compelling ...
Sr Payments Engineer
$115K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Sr Payments Engineer
$115K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Sr Payments Engineer
Estero, FL · On-site
$115K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Sr Payments Engineer
Estero, FL · On-site
$115K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Payments Engineer
Estero, FL · On-site
$90K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Payments Engineer
Estero, FL · On-site
$90K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Payments Engineer
$90K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Payments Engineer
$90K/yr
Implement and tune fraud signals, scoring rules, and chargeback dispute workflows in coordination ... Create, configure and manage Kubernetes clusters at scale. Implement best practices and configure ...
Manager, Cash Receivables Shared Services
Bonita Springs, FL · On-site
$80K - $100K/yr
Manage and maintain records for Returned Checks, Electronic Payment returns and Credit Card Chargebacks. * Manage Check Fraud Process * Manage escheatment process for (all) Shared Services. * Manage ...
Manager, Cash Receivables Shared Services
Bonita Springs, FL · On-site
$80K - $100K/yr
Manage and maintain records for Returned Checks, Electronic Payment returns and Credit Card Chargebacks. * Manage Check Fraud Process * Manage escheatment process for (all) Shared Services. * Manage ...
Presales Engineer Tampa
Tampa, FL · On-site +1
Background in the chargeback, dispute management, or payments fraud domain - you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...
Presales Engineer Tampa
Tampa, FL · On-site +1
Background in the chargeback, dispute management, or payments fraud domain - you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...
Presales Engineer Tampa
Tampa, FL · On-site
Background in the chargeback, dispute management, or payments fraud domain -- you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...
Quick apply
Presales Engineer Tampa
Tampa, FL · On-site
Background in the chargeback, dispute management, or payments fraud domain -- you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...
... fraud| operational| regulatory) and recommend mitigation strategies Act as a trusted advisor to ... CRM| mediation| and ERP systems Ensure compliance with telecom regulations| tax rules| PCI DSS ...
... fraud| operational| regulatory) and recommend mitigation strategies Act as a trusted advisor to ... CRM| mediation| and ERP systems Ensure compliance with telecom regulations| tax rules| PCI DSS ...
MC Services Specialist
Miami, FL · On-site
... chargeback coordination, vendor follow-up, reporting, and issue resolution ... The ideal candidate is detail-oriented, service-focused, and able to manage multiple requests while ...
MC Services Specialist
Miami, FL · On-site
... chargeback coordination, vendor follow-up, reporting, and issue resolution ... The ideal candidate is detail-oriented, service-focused, and able to manage multiple requests while ...
... chargeback coordination, vendor follow-up, reporting, and issue resolution ... The ideal candidate is detail-oriented, service-focused, and able to manage multiple requests while ...
... chargeback coordination, vendor follow-up, reporting, and issue resolution ... The ideal candidate is detail-oriented, service-focused, and able to manage multiple requests while ...
Fraud Chargeback Manager information
How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?
A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.
What is the difference between Fraud Chargeback Manager vs Fraud Analyst?
| Aspect | Fraud Chargeback Manager | Fraud Analyst |
|---|---|---|
| Primary Role | Oversees chargeback processes related to fraud disputes and manages fraud-related chargebacks. | Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies. |
| Credentials | Experience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred. | Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial. |
| Work Environment | Typically in financial institutions, e-commerce companies, or payment processors. | Often in financial services, e-commerce, or cybersecurity firms. |
The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.
What does a fraud chargeback manager do?
A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.
What are the key skills and qualifications needed to thrive as a fraud chargeback manager?
To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
What are the most commonly searched types of Fraud Chargeback jobs in Florida? The most popular types of Fraud Chargeback jobs in Florida are:
What are popular job titles related to Fraud Chargeback Manager jobs in Florida? For Fraud Chargeback Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Fraud Chargeback Manager jobs in Florida look for? The top searched job categories for Fraud Chargeback Manager jobs in Florida are:
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Contractor
Re-posted 9 days ago
Job description
Overview:
Senior Manager, Payments & Fraud
Location: Miami, FL (REMOTE)
12+ Months Contract
Position Summary
Seeking a Senior Manager, Payments & Fraud to serve as the operational and analytical backbone of its payments function across all four iconic brands: Burger King, Popeyes, Tim Hortons, and Firehouse Subs. This role is responsible for day-to-day vendor management, fraud operations, and payment channel performance, acting as the primary liaison with acquirers, networks, processors, and fraud vendors. The Senior Manager will also serve as the first escalation point for franchisee payment issues, while partnering closely with Brand, IT, Digital, and Finance teams to balance operational rigor with analytical insight.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Competencies
Skills:
payment,fraud
Senior Manager, Payments & Fraud
Location: Miami, FL (REMOTE)
12+ Months Contract
Position Summary
Seeking a Senior Manager, Payments & Fraud to serve as the operational and analytical backbone of its payments function across all four iconic brands: Burger King, Popeyes, Tim Hortons, and Firehouse Subs. This role is responsible for day-to-day vendor management, fraud operations, and payment channel performance, acting as the primary liaison with acquirers, networks, processors, and fraud vendors. The Senior Manager will also serve as the first escalation point for franchisee payment issues, while partnering closely with Brand, IT, Digital, and Finance teams to balance operational rigor with analytical insight.
Key Responsibilities
- Oversee daily payments operations across RBI brands: monitor authorization rates, decline codes, settlement, and interchange; triage franchisee escalations and resolve issues with vendor partners.
- Lead fraud operations end-to-end: manage chargeback lifecycle, partner with fraud vendors to optimize rules, track KPIs (chargeback rate, approval rate, fraud loss), and balance fraud prevention with guest experience.
- Manage vendor relationships: prepare QBR materials for 10+ critical partners, track SLAs/deliverables, and escalate issues to the Director.
- Drive execution of payments initiatives: rollout of network tokenization, launch of new payment methods (tap-to-pay, digital wallets, alternative payments), and enablement across stores/regions.
- Own payments analytics and reporting: build dashboards, deliver monthly touchpoints, conduct ad-hoc analyses, and quantify ROI of initiatives.
- Support vendor negotiations: analyze proposals, benchmark terms, build financial models, and prepare materials for leadership.
- Prepare executive-level communications and present updates to cross-functional stakeholders.
Required Qualifications
- Bachelor's degree in Finance, Economics, Business, STEM, or related field.
- 5+ years of relevant experience with a Bachelor's, or 3+ years with an advanced degree (MBA, JD, etc.).
- Proven project management experience across multiple concurrent workstreams.
- Strong quantitative and analytical skills; advanced Excel proficiency required.
- Demonstrated vendor management and negotiation experience.
- Excellent communication skills, with experience presenting to senior leadership.
- Ability to operate independently in a fast-paced, matrixed environment.
Preferred Qualifications
- Background in payments, fraud, merchant acquiring, financial services, or consulting.
- Familiarity with card networks (Visa, Mastercard, Amex, Discover), acquirers, and processors.
- Working knowledge of tokenization, 3DS, chargeback management, and fraud rule engines.
- Experience in QSR or multi-unit retail, ideally within a franchised model.
- Exposure to scenario analysis, investment banking, or consulting.
Key Competencies
- Operational Rigor: Drives resolution and holds vendors accountable.
- Analytical Strength: Translates complex data into actionable recommendations.
- Commercial Mindset: Understands P&L impact and ROI trade-offs.
- Collaboration: Builds strong cross-functional relationships.
- Ownership: Trusted to manage workstreams independently.
- Clear Communication: Adapts messaging for audiences from franchise operators to C-suite executives.
Skills:
payment,fraud