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Fraud Chargeback Manager Jobs in Florida (NOW HIRING)

Justt

Presales Engineer Tampa

Tampa, FL · On-site +1

$180K - $200K/yr

Background in the chargeback, dispute management, or payments fraud domain - you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...

Justt

Presales Engineer Tampa

Tampa, FL · On-site

Background in the chargeback, dispute management, or payments fraud domain -- you already speak the language. * Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways ...

Fiserv, Inc.

Senior Business Analyst

Jacksonville, FL · On-site

$85K - $110K/yr

... chargebacks, representments, and exception handling * Define and support integrations across core ... Experience with fraud systems, PCI DSS, card network rules, regulatory compliance, audit ...

Flex

Head of Financial Crimes

Miami, FL · On-site

$210 - $260/hr

... managing findings and remediation timelines. * Analyze trends across AML alerts, suspicious activity, account behavior, fraud attempts, chargebacks, and transactional anomalies to identify emerging ...

Monitise

Senior Business Analyst

Jacksonville, FL

$85K - $110K/yr

... chargebacks, representments, and exception handling * Define and support integrations across core ... Experience with fraud systems, PCI DSS, card network rules, regulatory compliance, audit ...

SCCU

Dispute Analyst I

Melbourne, FL · On-site

$46K - $48K/yr

Reviews, processes, and decisions debit and credit card fraud and merchant disputes, including ATM ... Maintains complete knowledge of Visa chargeback and compliance rules along with Reg E, Reg Z and ...

SCCU

Dispute Analyst I

Melbourne, FL · Hybrid

$46K - $48K/yr

Reviews, processes, and decisions debit and credit card fraud and merchant disputes, including ATM ... Maintains complete knowledge of Visa chargeback and compliance rules along with Reg E, Reg Z and ...

FIS

VP, Software Engineering

Jacksonville, FL · Hybrid

... fraud & risk, reconciliation, partner integrations). * Recruit, develop, and retain senior/staff/principal engineers and engineering managers. * Build a culture of operational excellence, incident ...

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Fraud Chargeback Manager information

What does a fraud chargeback manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a fraud chargeback manager?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.

How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What are the most commonly searched types of Fraud Chargeback jobs in Florida?

The most popular types of Fraud Chargeback jobs in Florida are:

What are popular job titles related to Fraud Chargeback Manager jobs in Florida?

For Fraud Chargeback Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Fraud Chargeback Manager jobs in Florida look for?

The top searched job categories for Fraud Chargeback Manager jobs in Florida are:

What cities in Florida are hiring for Fraud Chargeback Manager jobs?

Cities in Florida with the most Fraud Chargeback Manager job openings:

Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Presales Engineer Tampa

Justt

Tampa, FL • On-site, Remote

$180K - $200K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Description
About this Position:
Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.
We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in
Role Overview:
The Pre-Sale Solution Engineer is Justt's technical co-pilot in the sales process: present from the first meaningful discovery call and fully accountable for all technical workstreams until the contract is signed. This is a pure pre-sale role: you do not own onboarding or post-launch support. Your focus is singular: help Sales win technically complex, high-value deals.
You will work closely with Account Executives across the AMER region, engaging on strategic accounts and deals above the defined threshold ($30K+ CARR/ARR). You bring equal measures of technical depth and commercial instinct: you know how to run a rigorous scoping session and how to read a room.
This role sits within the Commercial Operations department and reports to the Director of Solutions.
Key Responsibility:
Technical Discovery & Scoping
  • Lead technical discovery on qualified prospects: understand their payment stack, PSP(s), data architecture, chargeback volume, and existing dispute processes.
  • Define and scope the integration approach: API connectivity, PSP evidence retrieval, data enrichment options, and any custom requirements.
  • Identify gaps, risks, and blockers early and surface them clearly to Sales and internal stakeholders.
  • Act as the internal relay between Sales and Product/Engineering when non-standard requirements surface during the sales cycle.

Demo & Proof of Concept
  • Deliver compelling, tailored technical demonstrations and adapt to the prospect's actual environment, stack, and use case.
  • Build and run proof-of-concept (POC) sessions that prove Justt's fit technically and commercially.
  • Handle technical objections confidently and independently turning blockers into reasons to move forward.

Statement of Work (SOW)
  • Translate scoping outputs into a precise, commercially sound SOW: integration approach, timelines, data requirements, and acceptance criteria.
  • Own the SOW as a living document through the sales cycle and updating it as requirements evolve.
  • Hand off a clean, complete SOW to the onboarding SE team at contract signature.

Sales Partnership
  • Operate as a true partner to the Account Executive, not a support function. You co-own deal progression on the technical track.
  • Know when to go deep and when to keep it simple. Prospects should leave every call feeling confident, not confused.
  • Represent Justt's technical credibility across the US market: in enterprise and fintech environments where the bar is high.
  • Maintain a clean Jira board for all active pre-sale engagements; flag capacity and prioritization issues early.

Requirements
Must-Have
  • 5+ years in a Solutions Engineer, Pre-Sales Engineer, or Technical Account Executive role in B2B SaaS, fintech, or payments.
  • Demonstrated track record selling to or supporting enterprise and mid-market clients in a technical capacity.
  • Hands-on experience with REST APIs: reading documentation, testing endpoints, debugging payloads independently.
  • Experience working directly with PSPs or payment gateways (e.g. Stripe, Adyen, Braintree, Checkout.com).
  • Native or near-native English as you will lead technical conversations with senior stakeholders at enterprise prospects.
  • Strong commercial instinct: you understand that your technical work is in service of winning the deal.
  • Ability to simplify complex technical concepts for non-technical audiences such as merchants, finance teams, legal, C-suite.

Strong Advantage
  • Background in the chargeback, dispute management, or payments fraud domain - you already speak the language.
  • Experience in fintech or payments infrastructure companies (acquirers, PSPs, gateways, fraud/risk platforms).
  • Experience authoring Statements of Work or complex technical scoping documents.
  • Exposure to data enrichment pipelines or event-driven data flows.
  • Experience selling into US enterprise retail, travel, or marketplace verticals.

What This Role Is Not
This is a focused, pre-sale-only role. To be clear about scope:
  • You do not own onboarding or implementation as that transitions to the onboarding SE at contract signature.
  • You do not provide post-launch technical support as that is the domain of the full-cycle SE team.
  • You are not a demo operator or slide deck builder. you are a technical partner who co-owns deal progression.
  • You are not pulled into every discovery call. you engage on qualified deals above the defined threshold.

Cross-Functional Interfaces
  • Account Executives (AEs): primary partner; you co-own the technical track of every deal you join.
  • Director of Solutions: your manager; owns your capacity, prioritization, and development.
  • Onboarding SE team : your handoff recipients; a clean SOW and complete discovery is your primary output to them.
  • Product & Engineering: relay for non-standard requirements and feasibility questions that arise during scoping.

Benefits + Perks:
Health, dental & vision insurance
Equity / stock options
Generous PTO + company holidays
Parental leave
Company-wide shut down every last day of the quarter
✈ Company-wide events
Compensation: $180,000-$200,000

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