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Fraud Chargeback Manager Jobs in Florida (NOW HIRING)

Monitise

Senior Business Analyst

Jacksonville, FL · On-site

$85K - $110K/yr

... chargebacks, representments, and exception handling * Define and support integrations across core ... Experience with fraud systems, PCI DSS, card network rules, regulatory compliance, audit ...

Fiserv, Inc.

Senior Business Analyst

Jacksonville, FL · On-site

$85K - $110K/yr

... chargebacks, representments, and exception handling * Define and support integrations across core ... Experience with fraud systems, PCI DSS, card network rules, regulatory compliance, audit ...

Flex

Head of Financial Crimes

Miami, FL · On-site

$210 - $260/hr

... managing findings and remediation timelines. * Analyze trends across AML alerts, suspicious activity, account behavior, fraud attempts, chargebacks, and transactional anomalies to identify emerging ...

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Fraud Chargeback Manager information

How does a fraud chargeback manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What does a fraud chargeback manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a fraud chargeback manager?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
What are the most commonly searched types of Fraud Chargeback jobs in Florida? The most popular types of Fraud Chargeback jobs in Florida are:
What are popular job titles related to Fraud Chargeback Manager jobs in Florida? For Fraud Chargeback Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Fraud Chargeback Manager jobs in Florida look for? The top searched job categories for Fraud Chargeback Manager jobs in Florida are:
What cities in Florida are hiring for Fraud Chargeback Manager jobs? Cities in Florida with the most Fraud Chargeback Manager job openings:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Hybrid job distribution.

Project Manager, Card Program Implementations

Blossom

FL • On-site, Remote

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Description
Job Summary:
The Project Manager is responsible for leading and coordinating the successful onboarding, migration, and integration of credit union card programs - including credit, debit, prepaid, and digital card products. This role is critical in ensuring seamless delivery of card platform implementations, processor migrations, network mandates, and digital wallet rollouts by collaborating cross-functionally with internal teams (engineering, implementation, support, compliance) and external partners (card processors, networks, and BIN sponsors). Serving as the primary liaison for client card program stakeholders, the Project Manager ensures each engagement is executed on time, compliant with Visa, Mastercard, and PCI requirements, and positioned for long-term program health.
Supervisory Responsibilities:
None
Duties/ Responsibilities:
  • Lead end-to-end implementation of credit union card program initiatives - new credit, debit, and prepaid program launches, card processor migrations, BIN conversions and reissues, EMV and contactless rollouts, and digital wallet enablement.
  • Serve as a trusted liaison among credit union clients, card processors (e.g., PSCU, Co-op Solutions, Fiserv, FIS, Jack Henry), card networks (Visa, Mastercard), BIN sponsors, and internal teams - navigating complex scheme rules, PCI requirements, and integration landscapes.
  • Execute and support card-related integrations across core banking, authorization and switching, fraud and dispute platforms, and digital banking channels, using tools such as SQL, Jira, and processor file specifications.
  • Guide credit union clients in adapting card operations, dispute workflows, and member-facing communications to ensure smooth cutover and adoption.
  • Interpret and validate contractual and scheme requirements (Visa and Mastercard rulebooks, PCI DSS, Reg E and Reg Z as applicable), ensuring project scope and deliverables stay aligned with both client expectations and network obligations.
  • Develop and maintain detailed project plans - including BIN readiness, test card provisioning, network certification timelines, vendor dependencies, and go-live cutover runbooks.
  • Manage project milestones and proactively address deviations - reissue delays, certification failures, settlement breaks - communicating changes and mitigations as needed.
  • Draft and distribute regular status updates, biweekly progress reports, and leadership briefings covering mandate readiness, risk posture, and go-live forecasts.
  • Implement communication plans that keep credit union executives, processor counterparts, and internal teams aligned across the full program lifecycle.
  • Build and sustain strong relationships with credit union executives and card program owners, promoting confidence in Blossom's cards approach.
  • Analyze and synthesize large volumes of data from authorization, clearing, settlement, and dispute files to support go/no-go decisions and track implementation health.
  • Demonstrate exceptional written and verbal communication, especially during high-pressure cutover weekends, scheme mandate windows, and live incidents.
  • Actively manage multiple concurrent card programs, balancing fixed network deadlines against shifting client priorities.
  • Partner closely with developers, product managers, card operations, fraud and risk, and member support teams to coordinate integration efforts and resolve issues.
  • Coordinate readiness for Visa and Mastercard semiannual mandate releases and ensure credit union clients meet all applicable scheme deadlines.
  • Performs other related duties as assigned.

Required Skills/ Abilities:
  • Exceptional attention to detail with strong organizational skills.
  • Excellent verbal and written communication abilities, including executive stakeholder engagement and cross-vendor issue resolution.
  • Strong analytical, logical reasoning, and problem-solving capabilities, particularly against transaction and processor data.
  • Proven ability to lead and motivate cross-functional teams,including external processors and networks, to deliver card projects against fixed deadlines.
  • Deep understanding of project management principles applied to regulated, externally time-bound programs.
  • Working knowledge of the card lifecycle (issuance, authorization, clearing, settlement, disputes, and chargebacks) and how each step appears in processor systems.
  • Demonstrated expertise in financial services, particularly within credit union card programs and workflows.
  • Capable of managing multiple complex card initiatives simultaneously in a fast-paced, scheme-mandate-driven environment.
  • Familiarity with Visa and Mastercard rulebooks, scheme mandate cycles, PCI DSS, tokenization, 3-D Secure, and digital wallet provisioning (Apple Pay, Google Pay, Samsung Pay).
  • Proficiency with project management platforms such as Jira, Smartsheet, or Microsoft Project.
  • Comfortable with Google Workspace and SQL, and quick to learn processor- and network-specific tools (e.g., VROL, MasterCom, Visa Resolve Online, processor client portals).

Education and Experience:
  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
  • PMP, CSM, ETA CPP, AAP, or related certifications preferred.
  • Three or more years of experience managing card program implementations, processor migrations, or payments integration projects.
  • Two or more years working experience with card processors (e.g., PSCU, Co-op Solutions, Fiserv, FIS, Jack Henry) and/or core banking systems (Symitar, Corelation, Fiserv).
  • Two or more years of previous experience working in or with a credit union, card processor, or fintech service provider.

Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

What We Offer
  • Company-paid medical, dental, and vision insurance for employees
  • Company-paid life and AD&D insurance
  • Company-paid short- and long-term disability
  • 401(k) retirement plan
  • Flexible Spending Accounts (FSA)/ Dependent Care Spending Account (DCSA)
  • Unlimited PTO
  • Employee Assistance Program (EAP)
  • Voluntary supplemental insurance options

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