Fraud Chargeback Manager Jobs in Michigan (NOW HIRING)

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy servicesto drive new levels of performance, competitiveness, and customer experience across theirIT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues atDXC.com.

About the Role

• Monitors fraud using internal and external fraud detection tools
• Reports fraud trends using fraud reports and live monitoring
• Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
• Initiates chargebacks and retrievals in the Card Processing Platform
• Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
• Reviews daily processing system chargeback and retrieval reports
• Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
• Balance daily In Clearing reports to chargeback reports
• Maintains and distributes daily, weekly and monthly client reporting
• Research and remain current with MasterCard and VISA chargeback processing and compliance changes

Qualifications

• Ability to interact with cardholders and Company Program Administrators
• Ability to interact with high-level clients and bank representatives
• Ability to handle multiple tasks and responsibilities
• Ability to prioritize tasks and manage deadlines
• Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
• Strong Analytical skills
• Prefer 2 years' experience in any type of fraud/chargeback processing
• Experience with VISA and MasterCard chargeback and reporting tools is a plus
• Experience with credit card systems and/or fraud monitoring is a plus
• Must have proficient Microsoft Office skills in Excel and Word. Advanced Excel skills is a plus
• Must have strong professional communication skills
• Hours - shifts starting and ending between7 am to 10 pm Monday-Friday and Saturday starting and ending between7am -8 pm.
• Position requires one 8-hour shift Saturday or Sunday. Strong consideration given to candidates working both Saturday and Sunday shifts. Remaining shifts can be flexible weekdays
• Remote work is only available if you are located in the United States

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning,diversity and inclusionand are dedicated to strongethicsandcorporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

Additional Information-

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is anEqualOpportunity/AffirmativeAction employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

ITAR- The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

Pay range- Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is - .

Disability Accommodations- If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.