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Dispute Analyst Jobs in Michigan (NOW HIRING)

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone ...

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

Strong analytical and reconciliation skills; comfortable working with large data sets and ERP ... Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching ...

Fifth Third Bank

Be Seen First

Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone ...

New

KLA Corporation

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Monitor dispute aging and ensure timely resolution. Reporting & Analysis * Analyze customer aging reports and collection performance metrics. * Prepare collection forecasts and cash receipt ...

KLA Corporation

Analyst, Collections

Ann Arbor, MI · On-site

$60K - $103K/yr

Monitor dispute aging and ensure timely resolution. Reporting & Analysis * Analyze customer aging reports and collection performance metrics. * Prepare collection forecasts and cash receipt ...

Orbotech

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Monitor dispute aging and ensure timely resolution. Reporting & Analysis * Analyze customer aging reports and collection performance metrics. * Prepare collection forecasts and cash receipt ...

Kla

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Monitor dispute aging and ensure timely resolution. Reporting & Analysis * Analyze customer aging reports and collection performance metrics. * Prepare collection forecasts and cash receipt ...

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How much do dispute analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for dispute analyst in Michigan is $24.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.76 per hour, depending on experience, location, and employer.

What is a dispute analyst?

A Dispute Analyst is responsible for investigating and resolving transaction disputes, typically in banking, finance, or e-commerce industries. They review chargebacks, claims, and payment discrepancies to determine validity and ensure compliance with company policies and regulations. The role involves analyzing data, communicating with customers or financial institutions, and documenting findings. A strong attention to detail and problem-solving skills are essential for success in this position.

What are the typical daily responsibilities of a dispute analyst?

As a Dispute Analyst, your typical day involves reviewing and investigating customer or client disputes related to financial transactions or accounts. You’ll gather and analyze documentation, correspond with involved parties to clarify details, and use internal systems to track case progress. Collaboration with colleagues in compliance, fraud prevention, and customer service is common, helping to resolve cases promptly and accurately. This role requires balancing investigative work with ongoing communication, making it both dynamic and rewarding for those who enjoy problem-solving in a team environment.

What are the key skills and qualifications needed to thrive in the dispute analyst position, and why are they important?

To thrive as a Dispute Analyst, you need strong analytical abilities, detail orientation, and a background in finance, accounting, or a related field. Familiarity with case management software, payment processing systems, and spreadsheets such as Excel are often required, and certifications like Certified Fraud Examiner (CFE) can be advantageous. Excellent communication, negotiation, and problem-solving skills are essential for interacting with clients and resolving conflicts efficiently. These skills are crucial for efficiently investigating disputes, ensuring compliance, and maintaining positive client relationships within a fast-paced environment.

What are the most commonly searched types of Dispute Analyst jobs in Michigan?

The most popular types of Dispute Analyst jobs in Michigan are:

What are popular job titles related to Dispute Analyst jobs in Michigan?

For Dispute Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dispute Analyst jobs in Michigan look for?

The top searched job categories for Dispute Analyst jobs in Michigan are:

Dispute Analyst jobs near you
Infographic showing various Dispute Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 8% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 10% Hybrid, and 10% Remote job distribution, with an average salary of $50,592 per year, or $24.3 per hour.

Guest Services Dispute Analyst

Tommy's Express Car Wash

Holland, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Tommy's is looking for a highly organized, detail-oriented Dispute Analyst to join our team. In this role, you will be responsible for investigating guest payment disputes, gathering and analyzing account information, and preparing comprehensive, fact-based responses for financial institutions.
Success in this position requires strong analytical thinking, attention to detail, and the ability to gather information from multiple sources to build a clear and accurate timeline of events. Because dispute decisions are made by financial institutions, thorough documentation and objective, evidence-based case preparation are essential.
This role will also be cross-trained as a Guest Service Representative to provide guest and wash-location support during peak periods.
What can Tommy's offer you?
  • Base pay and eligibility for annual profit-sharing bonus
  • Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
  • Dependent Care FSA with on-site Daycare options
  • 401k match and complimentary financial planning services
  • Paid time off and paid holidays
  • Opportunity for continued education and tuition assistance
  • Valuable learning and development program
  • Significant ability to grow internally for motivated and strong performing team members
  • Fun, energetic, family-oriented work culture with an emphasis on team member morale
  • Growing nationwide brand / presence

Position Responsibilities:
  • Collaborate with the Guest Services team to investigate and resolve payment disputes and chargebacks submitted through banks and credit card companies.
  • Review guest accounts, transaction history, membership details, mobile app activity, and internal systems to analyze each dispute against available account data and company records.
  • Build clear, organized, and compelling dispute cases supported by factual documentation and evidence.
  • Prepare and submit dispute responses within required deadlines.
  • Maintain accurate records and documentation throughout the dispute lifecycle.
  • Monitor dispute trends and identify opportunities to reduce future chargebacks.
  • Ensure all work complies with company policies and financial institution requirements.
  • Remain objective and professional when reviewing guest claims, focusing on facts rather than emotion or opinion.
  • Provide peak-period support as a Guest Service Representative, handling phone calls, chats, and other guest communications regarding account, billing, membership, and wash-related inquiries, and supporting wash locations with account research and membership support.
  • Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:
  • High school diploma or GED required.
  • Minimum of 2 years of experience in guest services, account support, administrative support, banking, collections, fraud prevention, claims processing, dispute resolution, or another detail-oriented role involving investigation and documentation.
  • Friendly and service-oriented with a commitment to delivering exceptional guest experiences.
  • Strong analytical and critical-thinking skills, with the ability to investigate issues, identify patterns, and make sound, fact-based decisions.
  • Ability to respond effectively to immediate priorities and changing business needs.
  • Strong computer skills, including proficiency in Microsoft Office (Outlook, Word, Excel, and Teams), and the ability to quickly learn new software and database systems.
  • Excellent written and verbal communication skills, with the ability to create clear, organized, and factual documentation.
  • Experience handling payment disputes, chargebacks, banking claims, or merchant services.
  • Experience reviewing transaction histories, account records, or digital activity to investigate guest concerns.
  • Familiarity with mobile applications and web-based software platforms.
  • Detail-oriented with strong organizational and time-management skills, able to multitask and manage multiple priorities, cases, and deadlines in a fast-paced environment.
  • Ability to maintain professionalism and objectivity when handling challenging guest situations.
  • Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Views guest care as a top priority; exhibits a positive can-do attitude
  • Displays a strong initiative and drive to identify gaps and fill them

Work Environment and Physical Demands:
This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm and our Guest Services hours are Monday through Sunday 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation.
To successfully perform the essential functions of this job, team member must be able to:
  • Work and commute in all weather conditions
  • Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
  • Work in a fast-paced environment where they will often be multitasking
  • Move about inside the office to access standard office equipment
  • Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
  • Remain in a stationary position 50%+ of the time, alternating between sitting and standing
  • Ability to move and lift up to 30 pounds
  • Drive between company locations and/or vendors or suppliers as needed while on job

Overview of Tommy Enterprises Companies:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
Tommy's Express Operations consists of a number of corporately owned Tommy's Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy's Express Capital, a new private fund strategy.
Tommy Car Wash Systems ("TCWS") is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy's Express and Tommy Car Wash Systems make up the Tommy's Corporate brand, headquartered in Holland, MI.

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