ZipRecruiter

Log In

1

Dispute Analyst Jobs (NOW HIRING)

ECI Software Solutions

Dispute Analyst

Roanoke, TX · Hybrid

Dispute Analyst Division: Corporate Location: Westlake, TX (Hybrid; Wednesdays in the office) Team: Finance - AR/Collections Reporting To : Global Director of Accounts Receivable Role Profile The ...

Tidal Wave Auto Spa

Dispute Analyst

Thomaston, GA

We are seeking a detail-oriented and analytical Dispute Analyst to join our team. The ideal candidate will be responsible for investigating, analyzing, and resolving customer disputes and chargebacks ...

Tidal Wave Auto Spa

Dispute Analyst

Thomaston, GA · On-site

We are seeking a detail-oriented and analytical Dispute Analyst to join our team. The ideal candidate will be responsible for investigating, analyzing, and resolving customer disputes and chargebacks ...

Fnbcorp

Check Dispute Analyst

Pittsburgh, PA

Check Dispute Analyst Business Unit: Risk Management Reports to: Manager of Risk Detections and Investigations Position Overview: This position is primarily responsible for the processing of check ...

xAI

Dispute Analyst, X Money

Bastrop, TX

X Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional ...

xAI

Dispute Analyst, X Money

Bastrop, TX

X Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional ...

xAI

Dispute Analyst, X Money

Bastrop, TX · On-site

X Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional ...

Lithic LLC

Senior Dispute Analyst

$650/wk

Senior Dispute Analyst Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for ...

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI · On-site

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone ...

lumos

Carrier Disputes Analyst II

Columbia, SC · Hybrid

$23.42 - $29.30/hr

The Carrier Dispute Analyst II is responsible for independently managing moderately complex carrier disputes. This role requires strong analytical and communication skills to interpret usage data ...

lumos

Carrier Disputes Analyst II

Lincoln, NE · Hybrid

$23.42 - $29.30/hr

The Carrier Dispute Analyst II is responsible for independently managing moderately complex carrier disputes. This role requires strong analytical and communication skills to interpret usage data ...

J29 Inc.

Dispute Resolution Analyst I

Millersville, MD · On-site +1

$16.25 - $18.25/hr

Dispute Resolution Analyst Overview: J29, Inc. (J29) has been supporting commercial, State, and Federal health and human service programs since company inception in 2017 as a healthcare management ...

next page

Showing results 1-20

All JobsDispute Analyst Jobs

Dispute Analyst information

See salary details

$16

$27

$46

How much do dispute analyst jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for dispute analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is a Dispute Analyst job?

A Dispute Analyst is responsible for investigating and resolving transaction disputes, typically in banking, finance, or e-commerce industries. They review chargebacks, claims, and payment discrepancies to determine validity and ensure compliance with company policies and regulations. The role involves analyzing data, communicating with customers or financial institutions, and documenting findings. A strong attention to detail and problem-solving skills are essential for success in this position.

What are the typical daily responsibilities of a Dispute Analyst?

As a Dispute Analyst, your typical day involves reviewing and investigating customer or client disputes related to financial transactions or accounts. You’ll gather and analyze documentation, correspond with involved parties to clarify details, and use internal systems to track case progress. Collaboration with colleagues in compliance, fraud prevention, and customer service is common, helping to resolve cases promptly and accurately. This role requires balancing investigative work with ongoing communication, making it both dynamic and rewarding for those who enjoy problem-solving in a team environment.

What are the key skills and qualifications needed to thrive in the Dispute Analyst position, and why are they important?

To thrive as a Dispute Analyst, you need strong analytical abilities, detail orientation, and a background in finance, accounting, or a related field. Familiarity with case management software, payment processing systems, and spreadsheets such as Excel are often required, and certifications like Certified Fraud Examiner (CFE) can be advantageous. Excellent communication, negotiation, and problem-solving skills are essential for interacting with clients and resolving conflicts efficiently. These skills are crucial for efficiently investigating disputes, ensuring compliance, and maintaining positive client relationships within a fast-paced environment.

More about Dispute Analyst jobs
What cities are hiring for Dispute Analyst jobs? Cities with the most Dispute Analyst job openings:
What are the most commonly searched types of Dispute Analyst jobs? The most popular types of Dispute Analyst jobs are:
What states have the most Dispute Analyst jobs? States with the most job openings for Dispute Analyst jobs include:
What job categories do people searching Dispute Analyst jobs look for? The top searched job categories for Dispute Analyst jobs are:
Dispute Analyst jobs near you
Infographic showing various Dispute Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Dispute Analyst

Dispute Analyst

ECI Software Solutions

Roanoke, TX • Hybrid

Full-time

Posted 22 days ago

Job description

Dispute Analyst

Division: Corporate

Location: Westlake, TX (Hybrid; Wednesdays in the office)

Team: Finance – AR/Collections

Reporting To: Global Director of Accounts Receivable

Role Profile

The Dispute Analyst is responsible for investigating and identifying the root causes of customer complaints, recommending appropriate resolutions, and collaborating with internal departments to ensure timely and effective issue resolution.

This role requires a proactive individual with excellent communication skills, capable of working cross-functionally with departments such as Finance, Accounting, Sales, Customer Support, Legal, and Collections to manage customer accounts accurately and efficiently.

Key Responsibilities

Case Management – Escalated Accounts

  • Manage escalated customer accounts within a specific product or division.
  • Support cases where standard Accounts Receivable processes have not resolved customer issues.
  • Responding to customer inquiries related to disputes and accounting concerns.
  • Reconcile customer accounts and resolve disputes in a timely manner.
  • Communicate with internal stakeholders regarding collections and account issues.
  • Provide customer support via phone and email for dispute-related matters.

Root Cause Analysis & Resolution

  • Investigate the underlying causes of customer complaints.
  • Recommend and communicate appropriate solutions to resolve issues.

Overdue Account Management

  • Monitor and review accounts with aged outstanding balances.
  • Coordinate with legal counsel and identify accounts for submission to external collection agencies to recover overdue funds.

Reporting & Documentation

  • Provide monthly reports and commentary to Division Leaders.
  • Support month-end and year-end closing activities.
  • Document collection efforts and maintain accurate records.
  • Utilize systems such as NetSuite, Salesforce, and BlueSnap AR Automation for tracking and reporting.

This role plays a vital part in month-end and year-end accounting processes, and, as such, additional evening and weekend work during these periods may be required.

Qualifications

  • Bachelor’s degree in finance, accounting, or a related field.
  • Minimum of 5 years of relevant experience in a similar role.
  • Strong organizational, administrative, and financial skills.
  • Proficient in ERP and financial software systems; experience with Salesforce is a plus.
  • Advanced proficiency in Microsoft Excel and Word.
  • Strong analytical and problem-solving skills; detail-oriented and results-driven.
  • Customer-focused with a commitment to delivering high-quality, accurate work.
  • Willingness to work overtime as needed.

This job description describes the general duties of the role and is not intended to be an exhaustive list of tasks and responsibilities. You may be required to undertake any additional tasks or responsibilities as identified by your manager that would reasonably be expected to come under the general scope of this role profile. This job description may be reviewed and updated from time to time in accordance with business needs.

Apply