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Dispute Analyst Jobs (NOW HIRING)

Civista Bank

Dispute Specialist

Sandusky, OH · On-site

The Dispute Specialist is responsible for receiving, reviewing, processing, monitoring, and ... Effective problem-solving and analytical skills with the ability to research, evaluate, and resolve ...

Civista Bank

Dispute Specialist

Sandusky, OH · On-site

The Dispute Specialist is responsible for receiving, reviewing, processing, monitoring, and ... Effective problem-solving and analytical skills with the ability to research, evaluate, and resolve ...

Civista Bank

Dispute Specialist

Sandusky, OH · On-site

The Dispute Specialist is responsible for receiving, reviewing, processing, monitoring, and ... Effective problem-solving and analytical skills with the ability to research, evaluate, and resolve ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Overview PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska location. The ... Skill in comprehending and analyzing data and identifying trends and drawing conclusions. * Ability ...

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How much do dispute analyst jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for dispute analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is a Dispute Analyst job?

A Dispute Analyst is responsible for investigating and resolving transaction disputes, typically in banking, finance, or e-commerce industries. They review chargebacks, claims, and payment discrepancies to determine validity and ensure compliance with company policies and regulations. The role involves analyzing data, communicating with customers or financial institutions, and documenting findings. A strong attention to detail and problem-solving skills are essential for success in this position.

What are the typical daily responsibilities of a Dispute Analyst?

As a Dispute Analyst, your typical day involves reviewing and investigating customer or client disputes related to financial transactions or accounts. You’ll gather and analyze documentation, correspond with involved parties to clarify details, and use internal systems to track case progress. Collaboration with colleagues in compliance, fraud prevention, and customer service is common, helping to resolve cases promptly and accurately. This role requires balancing investigative work with ongoing communication, making it both dynamic and rewarding for those who enjoy problem-solving in a team environment.

What are the key skills and qualifications needed to thrive in the Dispute Analyst position, and why are they important?

To thrive as a Dispute Analyst, you need strong analytical abilities, detail orientation, and a background in finance, accounting, or a related field. Familiarity with case management software, payment processing systems, and spreadsheets such as Excel are often required, and certifications like Certified Fraud Examiner (CFE) can be advantageous. Excellent communication, negotiation, and problem-solving skills are essential for interacting with clients and resolving conflicts efficiently. These skills are crucial for efficiently investigating disputes, ensuring compliance, and maintaining positive client relationships within a fast-paced environment.

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Dispute Analyst jobs near you
Infographic showing various Dispute Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Bilingual Dispute Intake Analyst - 11:45am - 8:15pm Monday - Thursday 8:30am - 5pm Saturday

Bilingual Dispute Intake Analyst - 11:45am - 8:15pm Monday - Thursday 8:30am - 5pm Saturday

Fifth Third Bank

Cincinnati, OH • On-site

Full-time

Posted 8 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

89th of 146 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under general supervision, the Bilingual Dispute Intake Analyst leverages English and Spanish fluency and provides outstanding customer service while capturing accurate customer account and transaction information.
The Bilingual Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.
By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
  • Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
  • Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
  • Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
  • Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.

Performance Metrics:
  • Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
  • Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
  • Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
  • Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
  • Associate's degree or equivalent work experience. Fluent in English and Spanish languages.
  • Strong Analytical, Problem-solving, multi-tasking, and conflict resolution skills
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
  • Excellent teamwork, interpersonal skills, and relationship building skills.
  • Proactive in identifying potential concerns and following up to resolve such issues.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within Regulatory timeframes.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Bilingual Dispute Intake Analyst - 11:45am - 8:15pm Monday - Thursday 8:30am - 5pm Saturday
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

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Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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