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Home Based Dispute Analyst Jobs (NOW HIRING)

WEX, Inc.

Dispute Analyst

$45K - $62K/yr

About the Team/Role The Dispute Analyst is responsible for the analysis and processing of ... Intermediate or high proficiency required with web based applications, G-suite, and/or Microsoft ...

New

Fnbcorp

Check Dispute Analyst

Pittsburgh, PA

Check Dispute Analyst Business Unit: Risk Management Reports to: Manager of Risk Detections and ... FNB will not provide sponsorship for employment-based visas for this position; only candidates who ...

F.N.B. Corporation

Check Dispute Analyst

Pittsburgh, PA · On-site

Check Dispute Analyst Business Unit: Risk Management Reports to: Manager of Risk Detections and ... FNB will not provide sponsorship for employment-based visas for this position; only candidates who ...

J29 Inc.

Dispute Resolution Analyst I

Millersville, MD · On-site +1

$16.25 - $18.25/hr

Dispute Resolution Analyst Overview: J29, Inc. (J29) has been supporting commercial, State, and ... Analyzes and makes decisions based on medical vs. non-medical case type, appeal/review categories ...

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

... home care, with safety, patient comfort, and clinical performance in mind. Collective expertise ... Strong analytical and reconciliation skills; comfortable working with large data sets and ERP ...

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

... home care, with safety, patient comfort, and clinical performance in mind. Collective expertise ... Strong analytical and reconciliation skills; comfortable working with large data sets and ERP ...

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Home Based Dispute Analyst information

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How much do home based dispute analyst jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for home based dispute analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Dispute Analyst, and why are they important?

To thrive as a Home Based Dispute Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field, often supported by relevant work experience or certifications. Familiarity with dispute management software, case management systems, and payment processing platforms is typically required. Excellent written communication, time management, and problem-solving abilities help analysts stand out when resolving customer or client disputes remotely. These skills ensure accurate investigation, efficient resolution of cases, and high levels of customer satisfaction in a virtual work environment.

What are some common challenges faced by home-based dispute analysts, and how can they be effectively managed?

Home-based dispute analysts often face challenges such as limited face-to-face interaction with team members, managing time effectively while working independently, and ensuring secure handling of sensitive information remotely. To overcome these, it’s important to establish clear communication routines with your team, use secure remote-access tools, and set up a dedicated workspace to minimize distractions. Regular virtual meetings and utilizing collaboration platforms can also help maintain strong team connections and workflow efficiency.

What is the difference between Home Based Dispute Analyst vs Customer Service Representative?

AspectHome Based Dispute AnalystCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in dispute resolutionHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, home-based setting with focus on dispute resolutionRemote or office-based, handling customer inquiries and support
Industry UsageFinancial services, e-commerce, insuranceRetail, telecommunications, banking

The Home Based Dispute Analyst primarily focuses on resolving disputes related to financial transactions or services from a home setting, requiring specific dispute resolution skills. In contrast, a Customer Service Representative handles general customer inquiries and support, often in a broader range of industries. While both roles may be remote and require similar credentials, the dispute analyst role emphasizes conflict resolution and investigation skills.

What are Home Based Dispute Analysts?

Home Based Dispute Analysts are professionals who work remotely to investigate and resolve disputes, typically related to financial transactions such as credit card charges, billing errors, or fraudulent activities. They analyze evidence, communicate with customers and merchants, and ensure compliance with industry regulations and company policies. Their role is essential in maintaining customer trust and upholding fair business practices, all while working from a home office setting.
What cities are hiring for Home Based Dispute Analyst jobs? Cities with the most Home Based Dispute Analyst job openings:
What are the most commonly searched types of Dispute Analyst jobs? The most popular types of Dispute Analyst jobs are:
What states have the most Home Based Dispute Analyst jobs? States with the most job openings for Home Based Dispute Analyst jobs include:
Home Based Dispute Analyst jobs near you

Dispute Analyst

WEX, Inc.

Remote

$45K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

WEX Inc. rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

About the Team/Role
The Dispute Analyst is responsible for the analysis and processing of Mastercard and Visa disputes from our WEX payment card customers. The Disputes Team is the liaison between the Mastercard/Visa (schemes) and our customers, facilitating the chargeback/dispute process between them to recover funds on disputed transactions for our customers. This process is extremely time sensitive, and must be performed within WEX defined policies and the schemes' rules and regulations. The Disputes Team plays a critical role, balancing the interests of our customers (often large, strategic relationships) and our relationships with Mastercard and/or Visa, while mitigating financial risk to WEX.
How you'll make an impact
  • Process chargebacks/disputes through all required phases of the scheme cycles accurately and within the required timeframes.
  • Ensure appropriate tracking, handling and documentation of dispute records.
  • Adhere to all scheme chargeback/dispute rules and guidelines, modifying processes in a timely manner, as needed, to respond to scheme rule changes.
  • Adhere to all WEX defined policies, procedures and controls related to Dispute Management.
  • Support the development, documentation, implementation and execution of chargeback/dispute best practices.
  • Correspond with customers via email to address inquiries and help resolve issues.
  • Collaborate with Account and Client Relationship Managers to ensure customer satisfaction.
  • Assist with preparation of external chargeback/dispute reporting and scorecards for our large, strategic customers.
  • Work closely with customers to implement and enhance processes for submitting and managing disputes.
  • Provide education to customers about WEX chargeback/dispute processes and Mastercard/Visa rules and regulations.
  • Meet or exceed performance and productivity targets consistently.
  • Support system enhancements and process improvement initiatives.

Experience you'll bring
  • College degree and/or 2-4 years equivalent experience in the financial/payment services industry.
  • Familiarity with general accounting principles and practices.
  • Excellent written and verbal communication skills, analytical skills and organizational skills.
  • Results-driven, detail oriented and self-motivated.
  • Intermediate or high proficiency required with web based applications, G-suite, and/or Microsoft applications.
  • Professional in nature; ability to work well under pressure and tight timelines.
  • Excellent critical thinking, problem-solving, and decision-making skills.
  • Excellent time-management, goal setting, and prioritization skills.
  • Ability to collaborate with partners across all levels of the organization.
  • Ability to operate calmly and effectively within a fast-paced, complex and changing environment.
  • Excellent interpersonal and customer service skills with the ability to process information and maintain dialogue with multiple teams.

  • Previous chargeback and dispute process management within the major card brands (Mastercard and Visa).
  • Demonstrated project management capabilities.
  • Experience with the identification and execution of process improvement initiatives.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $45,500.00 - $62,100.00

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