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Ach Dispute Analyst Jobs (NOW HIRING)

INB, N.A.

ACH Operations Specialist

Springfield, IL · On-site

$50K - $60K/yr

ACH dispute investigation, research, and resolution * Processing death notifications, reclamations ... Analytical mindset with basic math proficiency, including percentages, ratios, and graphs. * Tech ...

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How much do ach dispute analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ach dispute analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is an ACH dispute analyst?

ACH Dispute Analysts are financial professionals who specialize in handling and resolving disputes related to Automated Clearing House (ACH) transactions. They investigate claims of unauthorized or incorrect electronic payments, review supporting documentation, and work with banks, customers, and other stakeholders to resolve issues. Their work ensures compliance with banking regulations and helps protect both consumers and financial institutions from fraud and errors. ACH Dispute Analysts also monitor trends in disputes and may recommend process improvements to reduce future incidents.

What skills and qualifications are needed to thrive as an ACH dispute analyst?

To thrive as an ACH Dispute Analyst, you need a solid understanding of banking regulations, ACH payment processes, and strong analytical skills, typically supported by experience in financial services or a related field. Familiarity with banking software, dispute management systems, and compliance platforms such as NACHA rules is crucial. Attention to detail, effective communication, and problem-solving abilities are essential soft skills for investigating and resolving disputes. These skills ensure accurate, timely dispute resolution and regulatory compliance, which are vital for minimizing financial risks and maintaining client trust.

What are common challenges ACH dispute analysts face when managing high volumes of dispute cases?

ACH Dispute Analysts often encounter challenges when managing a large volume of cases, especially during peak periods such as tax season or holidays. Staying organized and prioritizing cases based on urgency and compliance deadlines is crucial. Analysts must also maintain clear communication with both customers and internal teams to resolve disputes efficiently while ensuring adherence to regulatory requirements. Developing strong attention to detail and time management skills can help overcome these hurdles and maintain high-quality service.

What states have the most Ach Dispute Analyst jobs?

States with the most job openings for Ach Dispute Analyst jobs include:

What are popular job titles related to Ach Dispute Analyst jobs?

For Ach Dispute Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ach Dispute Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

Payment Disputes Analyst II

Bettendorf, IA • On-site

TBK Bank, SSB
1 - 5K employees
Learn more about TBK Bank, SSBexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
The Payment Dispute Analyst is responsible for investigating, processing, resolving, and tracking payment disputes across debit card, ACH, Zelle, ATM, and other electronic payment channels. This role serves as a critical member of the Payment Operations organization, ensuring timely and accurate dispute resolution while maintaining compliance with Regulation E, NACHA Operating Rules, Mastercard Operating Regulations, BSA/AML requirements, and other applicable regulatory and network requirements.
The analyst performs detailed transaction investigations, manages chargeback and recovery activities, documents case findings, and collaborates with cross-functional partners to resolve customer disputes and minimize financial losses. This position acts as a subject matter expert for dispute processing, fraud-related investigations, payment exception handling, and operational risk controls while supporting continuous improvement initiatives across the payment ecosystem.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Investigate, process, and resolve payment disputes involving debit card, ATM, ACH, Zelle, and related electronic payment transactions.
  • Evaluate customer claims and supporting documentation to determine eligibility for provisional and final credit in accordance with regulatory requirements.
  • Maintain complete, accurate, and audit-ready case documentation throughout the dispute lifecycle.
  • Ensure dispute cases are processed within established service level agreements (SLAs) and regulatory timelines.
  • Prepare, submit, monitor, and track chargebacks, representments, pre-arbitration, arbitration, and compliance cases in accordance with network rules and operating procedures.
  • Track dispute outcomes and identify trends impacting chargeback volumes, losses, and recovery rates.
  • Escalate complex or high-risk cases as appropriate.
  • Ensure compliance with Regulation E, Mastercard Operating Regulations, NACHA Operating Rules, BSA/AML requirements, and applicable internal policies and procedures.
  • Maintain current knowledge of payment industry regulations, network rule changes, fraud trends, and dispute management best practices.
  • Identify potential operational, fraud, compliance, or customer risks and escalate concerns appropriately.
  • Support internal and external audits, examinations, and quality assurance reviews by providing accurate documentation and case support.
  • Communicate professionally with customers regarding dispute status, documentation requirements, and resolution outcomes.
  • Partner with Customer Support, Branches, Fraud Operations, Risk Management, Compliance, and other business partners to investigate and resolve escalated payment issues.
  • Respond to internal and external inquiries within established service standards.
  • Serve as a subject matter expert and provide guidance on dispute procedures, payment exceptions, and operational processes.
  • Complete general ledger entries, reconcile dispute-related accounts, and balance associated reports.
  • Monitor dispute queues and workloads to ensure timely completion of assigned cases.
  • Analyze dispute data to identify trends, root causes, operational gaps, and opportunities for process improvement.
  • Participate in initiatives that improve customer experience, enhance operational efficiency, strengthen controls, and reduce losses.
  • Perform additional payment operations responsibilities and special projects as assigned.
  • Perform other duties as assigned

EXPERIENCE & EDUCATION
  • 2+ years of experience in payment operations, card operations, dispute processing, fraud operations, banking operations, or financial services.
  • Knowledge of debit card disputes, ACH transactions, ATM transactions, and digital payment dispute processes.
  • Strong analytical, investigative, and problem-solving skills.
  • Ability to interpret regulations, network rules, and operational procedures.
  • Strong attention to detail with the ability to manage multiple priorities and deadlines.
  • Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications
  • Experience with Mastercard or Visa dispute processing and chargeback management.
  • Working knowledge of Regulation E, NACHA Operating Rules, and payment network regulations.
  • Experience using dispute management, fraud monitoring, case management, or payment processing platforms.
  • Professional certifications related to payments, fraud prevention, risk management, or financial services operations.

WORK ENVIRONMENT
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
  • Specific vision abilities are required by this job due to computer work.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!

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