Ach Dispute Analyst Jobs (NOW HIRING)

GardenCore is seeking a highly motivated Credit & Collections Analyst to join our corporate Accounts Receivable team in Peachtree Corners, Georgia. This position will support our Northeast U.S. customer base and play a critical role in managing credit risk, collecting outstanding receivables, maintaining customer accounts, and partnering with sales, customer service, and operations teams to optimize cash flow and customer satisfaction. 

Position Summary 

The Credit & Collections Analyst is responsible for managing a portfolio of customer accounts throughout the Northeast region. This role focuses on collections, credit administration, cash application support, payment processing, customer account maintenance, dispute resolution, and credit risk assessment. 

The ideal candidate is customer-focused, detail-oriented, highly organized, and comfortable working in a fast-paced manufacturing and distribution environment. 

Key Responsibilities 

Credit & Collections 

• Manage a portfolio of Northeast-region customer accounts to ensure timely collection of outstanding balances. 
• Contact customers regarding past-due invoices through phone calls, emails, and other communication channels. 
• Analyze aging reports and prioritize collection activities to reduce delinquent balances and improve Days Sales Outstanding (DSO). 
• Prepare and distribute past-due reports to sales representatives and participate in regular collection review meetings. 
• Research and resolve short-paid invoices, unapplied cash transactions, and payment discrepancies. 
• Work collaboratively with customers and internal stakeholders to resolve billing disputes and account issues. 

Credit Administration 

• Review and process new customer credit applications. 
• Conduct credit investigations, obtain trade references, review credit reports, and recommend credit limits. 
• Maintain and update customer credit files and supporting documentation. 
• Review updated customer credit applications and monitor customer creditworthiness. 
• Establish and maintain customer account workflows and records. 

Cash Application & Payment Processing 

• Process customer credit card and ACH payments received via phone, email, and authorized payment requests. 
• Maintain customer ACH and credit card authorization records. 
• Process COD customer payments and ensure payment compliance before product shipment or pickup. 
• Reconcile and post lockbox checks, electronic payments, and customer remittances. 
• Support daily cash application activities and account reconciliation efforts. 
• Assist with reconciliation and validation of daily cash receipts and payment activity. 

Customer Service & Account Management 

• Research and resolve customer inquiries related to billing, pricing, shortages, freight issues, discounts, credits, and payment disputes. 
• Coordinate with Sales, Customer Service, Dispatch, Operations, and Finance personnel to resolve customer concerns. 
• Process customer refund requests and coordinate documentation with Accounts Payable. 
• Assist customers with tax exemption documentation and related account updates. 
• Support account maintenance activities and ensure customer information remains current and accurate. 

Reporting & Compliance 

• Prepare monthly collections and accounts receivable reports. 
• Monitor unapplied cash and open dispute balances. 
• Maintain accurate account documentation and audit-ready records. 
• Support month-end close activities and reporting requirements. 
• Assist with cross-functional and regional AR coverage as needed. 

• Associate's degree in Accounting, Finance, Business Administration, or related field, or equivalent work experience. 
• 3+ years of experience in accounts receivable, credit, collections, or customer account management. 
• Strong understanding of credit and collections processes. 
• Experience working with ERP systems and Microsoft Excel. 
• Excellent written and verbal communication skills. 
• Strong analytical, problem-solving, and organizational skills. 
• Ability to prioritize multiple tasks and meet deadlines. 

What GardenCore Offers You

• Hourly non-exempt pay rate with full-time hours
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• An inclusive culture that values opportunity for growth, development, and internal promotion
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off 
• Paid holidays

About GardenCore

GardenCore is a leading U.S. manufacturer of lawn and garden consumables, offering a broad portfolio of mulch, soil, stone, and lime products. The Company has deep, long-standing partnerships with major home improvement retailers and garden centers, and delivers consistent, high-quality execution across large-scale private label and branded programs. The Company has over 1,400 employees and operates 58 manufacturing facilities across the United States.

GardenCore, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

GardenCore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.