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Dispute Resolution Analyst Jobs (NOW HIRING)

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

Strong analytical and reconciliation skills; comfortable working with large data sets and ERP ... Level of Experience: * 5+ years of experience in claims, dispute resolution, deductions, or supply ...

AirLife

Dispute Resolution Supervisor

Deerfield, IL · Remote

$65K - $75K/yr

Strong analytical and reconciliation skills; comfortable working with large data sets and ERP ... Level of Experience: * 5+ years of experience in claims, dispute resolution, deductions, or supply ...

Exponent Inc.

Principal - Dispute Resolution

Oakland, CA · On-site

$230K - $320K/yr

... Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will ... Preparing analyses and expert reports related to construction delay, cost, damages, lost profits ...

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

... Dispute Resolution for our Construction Consulting Practice in our New York, NY office. In this ... Preparing analyses and expert reports related to construction delay, cost, damages, lost profits ...

Exponent Inc.

Principal Dispute Resolution

Oakland, CA

... Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will ... Preparing analyses and expert reports related to construction delay, cost, damages, lost profits ...

Exponent Inc.

Principal - Dispute Resolution

Alexandria, VA · On-site

$230K - $320K/yr

... Dispute Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA ... Preparing analyses and expert reports related to construction delay, cost, damages, lost profits ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Ability to analyze, investigate and achieve results * Computer proficiency in Windows-based systems

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How much do dispute resolution analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for dispute resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What does a typical day look like for a Dispute Resolution Analyst?

A typical day for a Dispute Resolution Analyst involves reviewing case files, analyzing documents and data related to disputes, and communicating with involved parties to gather additional information. You may facilitate meetings or mediations, prepare reports detailing proposed resolutions, and collaborate closely with legal, compliance, or customer service teams. The role often requires balancing multiple cases, prioritizing urgent matters, and documenting outcomes for future reference. Working in this environment helps analysts develop strong problem-solving skills and provides opportunities to handle diverse and complex scenarios.

What are the key skills and qualifications needed to thrive in the Dispute Resolution Analyst position, and why are they important?

To thrive as a Dispute Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in conflict resolution or a related field such as law or business. Familiarity with case management systems, data analysis tools, and potentially relevant certifications like ADR (Alternative Dispute Resolution) accreditation can be beneficial. Excellent communication, negotiation, and interpersonal skills help you stand out, as they are critical in facilitating discussions and resolving conflicts effectively. These skills and qualifications are essential for accurately analyzing disputes, developing fair resolutions, and ensuring client satisfaction in varied business settings.

What does a Dispute Resolution Analyst do?

A Dispute Resolution Analyst is responsible for investigating, evaluating, and resolving disputes between parties, often in the financial, legal, or customer service sectors. They analyze claims, review evidence, and communicate with involved parties to reach fair resolutions. Their role may also involve compliance checks, reporting, and recommending process improvements to prevent future disputes. Strong analytical, communication, and problem-solving skills are essential for success in this role.

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Dispute Resolution Analyst jobs near you
Infographic showing various Dispute Resolution Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Dispute Resolution Analyst

Dispute Resolution Analyst

MAC DISCOUNT LLC

Cranberry Township, PA • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description


DISPUTE RESOLUTION ANALYST

JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt

JOB OVERVIEW:

MAC.BID purchases truckloads of customer returns and overstock merchandise, then sells the items individually through online auctions. The Dispute Resolution Analyst manages credit card disputes and chargebacks, researches and resolves disputed transactions, and maintains accurate financial records. This role works closely with internal teams, customers, financial institutions, and payment processors to ensure timely and accurate dispute resolution. The position also supports revenue accounting by assisting with revenue postings and serving as a backup for routine accounting functions. This position is hybrid after the successful completion of training, and reports directly to the Controller.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Review, research, and respond to company credit card disputes, chargebacks, and related inquiries in a timely manner.
  • Investigate disputed transactions by reviewing customer information, sales records, receipts, authorization data, and supporting documentation.
  • Partner with the Fraud Analyst to review customer accounts, coordinate investigations, document findings, and assist with escalated cases.
  • Prepare and submit dispute responses through the appropriate payment processors, financial institutions, or case management systems.
  • Communicate with internal departments to obtain documentation and information necessary to resolve disputes.
  • Monitor dispute cases from initiation through resolution while ensuring all deadlines are met.
  • Identify dispute trends, recurring issues, and opportunities to improve internal processes and reduce financial losses.
  • Maintain accurate records of dispute activity, recoveries, supporting documentation, and case outcomes.
  • Record dispute-related transactions, chargebacks, recoveries, and adjustments in QuickBooks.
  • Partner with the Revenue Accountant to accurately and timely post revenue entries.
  • Serve as backup to the Revenue Accountant by assisting with revenue accounting duties, documentation, and routine financial postings as needed.
  • Support reporting requests, audits, and operational reviews related to dispute activity.
  • Ensure compliance with company policies, card network regulations, data security standards, and applicable financial regulations.
  • Escalate complex or high-risk dispute cases to management when appropriate.
  • Assist the Accounting Department and other departments as needed.
  • Perform other duties as assigned by management.


QUALIFICATIONS:

  • Associate's degree or higher in Accounting, Finance, Business, or a related field preferred.
  • Previous experience in dispute resolution, chargebacks, accounts receivable, accounting, finance operations, credit card processing, or a related field preferred.
  • Strong analytical and problem-solving skills with the ability to evaluate financial transactions and supporting documentation.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, organization, and accuracy.
  • Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment with minimal supervision.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.
  • Working knowledge of QuickBooks or similar accounting software preferred.
  • Knowledge of credit card dispute processes, payment processors, merchant services, or chargeback procedures is preferred.
  • Ability to maintain confidentiality while handling sensitive financial and customer information.
  • Must embrace change, demonstrate accountability, and work collaboratively across departments.


BENEFITS:

  • Healthcare after 60 days of employment
  • Weekly paychecks
  • Employee credit each week to bid on our items after 60 days of employment
  • 401(k) with employer match after 90 days of employment
  • Employee Referral Program
  • 5 days PTO after 90 days of employment


MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

#MACCORP