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Dispute Resolution Analyst Jobs (NOW HIRING)

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Torrey Holistics

Resolution Analyst

Pawtucket, RI · On-site

$60 - $80/hr

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

Teknor Apex

Resolution Analyst

Pawtucket, RI · On-site

The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves ...

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Dispute Resolution Analyst information

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How much do dispute resolution analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for dispute resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What does a dispute resolution analyst do?

A Dispute Resolution Analyst is responsible for investigating, evaluating, and resolving disputes between parties, often in the financial, legal, or customer service sectors. They analyze claims, review evidence, and communicate with involved parties to reach fair resolutions. Their role may also involve compliance checks, reporting, and recommending process improvements to prevent future disputes. Strong analytical, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a dispute resolution analyst?

To thrive as a Dispute Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in conflict resolution or a related field such as law or business. Familiarity with case management systems, data analysis tools, and potentially relevant certifications like ADR (Alternative Dispute Resolution) accreditation can be beneficial. Excellent communication, negotiation, and interpersonal skills help you stand out, as they are critical in facilitating discussions and resolving conflicts effectively. These skills and qualifications are essential for accurately analyzing disputes, developing fair resolutions, and ensuring client satisfaction in varied business settings.

What does a typical day look like for a dispute resolution analyst?

A typical day for a Dispute Resolution Analyst involves reviewing case files, analyzing documents and data related to disputes, and communicating with involved parties to gather additional information. You may facilitate meetings or mediations, prepare reports detailing proposed resolutions, and collaborate closely with legal, compliance, or customer service teams. The role often requires balancing multiple cases, prioritizing urgent matters, and documenting outcomes for future reference. Working in this environment helps analysts develop strong problem-solving skills and provides opportunities to handle diverse and complex scenarios.

What is a dispute resolution analyst?

A dispute resolution analyst is a professional who investigates, analyzes, and resolves conflicts or disputes, often within financial, legal, or customer service environments. They use communication, negotiation, and analytical skills to facilitate fair outcomes and may work with dispute management tools or systems. The role typically requires attention to detail and understanding of relevant policies or regulations.
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Dispute Resolution Analyst jobs near you
Infographic showing various Dispute Resolution Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

IDR (Independent Dispute Resolution) Operation Coordinators

Plutus Health

Addison, TX • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Access and manage the IDR portal in compliance with regulatory and payer guidelines.

  • Review, monitor, and track IDR cases, disputes, and documentation requirements.

  • Coordinate with AR follow-up, denial management, billing, and compliance teams regarding disputed claims.

Job description

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.

Position Overview

Plutus Health is seeking detail-oriented professionals to manage and support activities related to the new IDR portal and payer dispute workflows. The ideal candidate will be responsible for accessing, reviewing, tracking, and coordinating IDR-related cases while ensuring compliance with updated portal usage guidelines and payer requirements .If you have experience in Medical Billing or Accounts Receivable (AR) but are new to the IDR process, Plutus Health will provide comprehensive training on the IDR portal, payer dispute workflows, and related compliance requirements.

Key Responsibilities

  • Access and manage the new IDR portal in compliance with updated regulatory and payer usage guidelines.
  • Review, monitor, and track IDR cases, disputes, and documentation requirements.
  • Coordinate with AR follow-up, denial management, billing, and compliance teams regarding disputed claims.
  • Ensure timely submission of supporting documentation and payer communications.
  • Maintain accurate logs, reports, trackers, and case status updates.
  • Analyze claim disputes, reimbursement discrepancies, and payer responses.
  • Escalate high-priority or compliance-related issues to leadership teams.
  • Work closely with offshore and onshore operational teams for workflow coordination.
  • Support process improvement initiatives for IDR and denial management operations.
  • Ensure HIPAA compliance and adherence to organizational SOPs and payer regulations.
  • Assist leadership with operational reporting, metrics, and audit readiness activities.
  • Good understanding of all the nuances of Out-of-Network Billing "

Required Qualifications

  • 1-2 years of experience in Healthcare Revenue Cycle Management (RCM), AR follow-up, denial management, or claims operations.
  • Strong understanding of medical billing, payer workflows, and healthcare reimbursement processes.
  • Experience working with payer portals, claim dispute workflows, or IDR processes preferred.
  • Familiarity with commercial insurance payers, appeals, denials, and escalation management.
  • Strong analytical, organizational, and documentation skills.
  • Proficiency in Excel, reporting trackers, and operational dashboards.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a fast-paced operational environment.

Preferred Qualifications

  • Experience handling IDR, arbitration, appeals, or out-of-network reimbursement workflows.
  • Exposure to healthcare compliance, audits, and payer regulations.
  • Experience working with offshore operational teams.
  • Knowledge of CMS guidelines and payer dispute resolution processes.

What We Offer

  • Opportunity to work with a rapidly growing healthcare RCM organization.
  • Exposure to evolving healthcare operational and compliance workflows.
  • Collaborative and growth-focused work culture.
  • Career advancement opportunities within AR, denial management, and operational leadership teams.

Apply