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Dispute Specialist Jobs (NOW HIRING)

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. The ideal candidate will have: * High School Diploma or equivalent, or ...

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI · On-site

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. Responsibilities In this role, you will process Mastercard, Zelle, and ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

Dispute Specialist I ID 2026-6163 Location : City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm Salary Grade 7 Min USD $22.88/Hr. Mid USD $28.03/Hr.

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI · On-site

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. Responsibilities In this role, you will process Mastercard, Zelle, and ...

UW Credit Union

Dispute Specialist I

Madison, WI

$22.88/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Overview PenFed is hiring a (Hybrid) Card Disputes Specialist at our Omaha, Nebraska Service Center ... The incumbent will maintain a daily card transaction dispute case log while performing other duties ...

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Dispute Specialist information

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$33.5K

$51K

$83.5K

How much do dispute specialist jobs pay per year?

As of Aug 18, 2026, the average yearly pay for dispute specialist in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a dispute specialist?

A Dispute Specialist is responsible for investigating, resolving, and managing disputes related to financial transactions, customer complaints, or account discrepancies. They analyze claims, gather supporting documentation, and work with internal teams or external parties to ensure timely and accurate resolutions. Strong attention to detail, problem-solving skills, and knowledge of company policies or financial regulations are essential in this role. Dispute Specialists often work in banking, e-commerce, or payment processing industries to protect both the company and its customers from errors or fraudulent activities.

What are the typical daily responsibilities of a dispute specialist?

As a Dispute Specialist, your day-to-day tasks usually include investigating customer or client complaints, reviewing supporting documentation, and collaborating with other departments to gather relevant information. You will work through case management systems to document case progress, communicate resolutions, and ensure compliance with internal or regulatory standards. Additionally, you may interact directly with customers or clients to clarify issues, explain outcomes, and advocate for fair solutions. This role often requires balancing multiple cases simultaneously and adapting to changing priorities in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the dispute specialist position, and why are they important?

To thrive as a Dispute Specialist, you need strong analytical abilities, excellent problem-solving skills, and a solid understanding of industry regulations or procedures, often supported by a relevant degree or experience in customer service or finance. Familiarity with case management systems, CRM software, and sometimes certification in compliance or dispute resolution is valuable. Exceptional communication, active listening, and negotiation skills help you resolve conflicts professionally and efficiently. These abilities ensure prompt and fair dispute resolution, enhancing customer satisfaction and minimizing business risks.

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Dispute Specialist jobs near you
Infographic showing various Dispute Specialist job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Dispute Specialist

State Employees Credit Union

Santa Fe, NM • On-site

$20 - $23.53/hr

Full-time

Re-posted yesterday

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Dispute Specialist

REPORTS TO: Fraud & Security Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate

JOB SUMMARY:

The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

  • Process debit and credit card disputes from initiation through resolution.

  • Review dispute claims, supporting documentation, and transaction history.

  • Process provisional credits and chargebacks in accordance with regulatory requirements.

  • Maintain compliance with Reg E and card network dispute timelines.

  • Communicate with Members and staff regarding dispute status and required documentation.

  • Coordinate recoveries and adjustments as applicable.

  • Maintain accurate dispute records and documentation.

  • Identify suspicious trends or activity and escalate potential fraud concerns.

  • Assist with dispute reporting, operational metrics, and quality review activities.

  • Collaborate with Operations, branches, and fraud investigators as needed.

  • Perform other duties as assigned.

Required Skills & Qualifications:

  • Must Have: 
  • Strong attention to detail and documentation accuracy.
  • Strong organizational and time management skills.
  • Effective verbal and written communication skills.
  • Strong Member service and problem-solving abilities.
  • Ability to manage multiple cases and deadlines simultaneously.
  • Ability to identify suspicious activity and escalate concerns appropriately.
  • Proficiency with Microsoft Office, core systems, and dispute processing platforms.
  • Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:

  • Working knowledge of Reg E and card network dispute requirements.

  • Chargeback processing experience.

  • Fraud awareness and escalation knowledge.

  • Banking operations knowledge.

  • Understanding of card network rules and recoveries.

  • Job Related Travel as required.

Education & Experience:

  • Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.

  • Relevant dispute or fraud certifications preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

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