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Dispute Resolution Specialist Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

AirLife

Dispute Resolution Supervisor

Deerfield, IL · Remote

$65K - $75K/yr

POSITION SUMMARY The Disputes Resolution Supervisor plays a crucial role in managing and resolving ... Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching ...

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

POSITION SUMMARY The Disputes Resolution Supervisor plays a crucial role in managing and resolving ... Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching ...

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Dispute Resolution Specialist information

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$34K

$70.3K

$114.5K

How much do dispute resolution specialist jobs pay per year?

As of Aug 5, 2026, the average yearly pay for dispute resolution specialist in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the typical challenges a dispute resolution specialist faces when mediating between conflicting parties?

Dispute Resolution Specialists often encounter challenges such as managing heightened emotions, ensuring impartiality, and facilitating effective communication between parties who may be unwilling to compromise. It's common to handle complex cases where the underlying issues are deeply rooted or where there is a significant power imbalance. Successful specialists use active listening, strong negotiation skills, and a calm demeanor to guide parties toward mutually agreeable solutions, often working closely with legal, HR, or compliance teams depending on the organization.

What does a dispute resolution specialist do?

As a dispute resolution specialist, your responsibilities focus on mediation and problem solving for clients. You may deal with a wide range of situations and should feel comfortable working through conflict and directing others. Your duties require you to investigate and gather all relevant information to the claims brought forth. In this role, you may work in court or labor management to resolve complaints. You may work with a customer or to maintain employer-employee relationships for a company. In any situation, your goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

What is the difference between Dispute Resolution Specialist vs Customer Service Representative?

AspectDispute Resolution SpecialistCustomer Service Representative
Required CredentialsRelevant certifications, conflict management skillsHigh school diploma or equivalent, communication skills
Work EnvironmentLegal, financial, or corporate settings handling disputesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, insurance, legal firmsRetail, telecommunications, hospitality
Common Search & ComparisonYesYes

Dispute Resolution Specialists focus on resolving conflicts through negotiation and legal procedures, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries and support, typically with less formal credentials. While both roles involve communication skills, Dispute Resolution Specialists work in more formal, conflict-heavy environments, whereas Customer Service Representatives operate in customer-facing settings. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need a solid understanding of conflict resolution techniques, negotiation, and relevant legal or regulatory frameworks, often supported by a degree in law, business, or a related field. Familiarity with case management systems, mediation software, and certification in mediation or arbitration are typically valuable. Exceptional communication, emotional intelligence, and impartiality help you build trust and facilitate fair outcomes. These skills are crucial for efficiently resolving conflicts, minimizing legal risks, and maintaining positive relationships among involved parties.

What is a dispute resolution specialist?

Dispute Resolution Specialists are professionals who help resolve conflicts or disagreements between parties, such as customers and companies, employees and employers, or business partners. They use negotiation, mediation, and problem-solving techniques to facilitate fair and efficient resolutions without the need for litigation. Their work often involves investigating cases, communicating with all involved parties, and recommending solutions that comply with relevant laws and company policies. Dispute Resolution Specialists are essential in maintaining positive relationships and minimizing legal risks for organizations.
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Dispute Resolution Specialist jobs near you
Infographic showing various Dispute Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Dispute Resolution Specialist I, II, III, Senior

Global Credit Union

Anchorage, AK • On-site

$53K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Dispute Resolution Officer
Functions Supervised: None
Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
Duties and Responsibilities:
  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. Develop a working knowledge of card and ACH dispute processes and systems.
  3. Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  4. Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  5. Evaluate cases for and provide provisional credit within established limits, as applicable.
  6. Research and provide evidence to members to validate unrecognized transactions.
  7. Conduct merchant conference calls to resolve product and service problems.
  8. Effectively communicate with members to validate information, research cases, and obtain documentation.
  9. Respond to inbound and place outbound calls for case creation and member follow-up.
  10. Report disputed transactions for possible fraudulent activity and/or trends.
  11. Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  12. Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  13. Assist with completing daily reports and MRMS requests.
  14. Perform other duties as assigned.

Qualifications
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.
Tenure: Dispute Resolution Specialist II (Category 13) requires one year tenure in the Dispute Resolution Specialist I (Category 14) position with performance that meets or exceeds expectations. Dispute Resolution Specialist III (Category 12) requires one year tenure in the Dispute Resolution Specialist II (Category 13) position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist (Category 11) requires one year tenure in the Dispute Resolution Specialist III (Category 12) position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 11
$57,484 - $90,230 annually
Salary Pay Range: 12
$53,226 - $81,405 annually
Salary Pay Range: 13
$49,284 - $73,391 annually
Salary Pay Range: 14
$45,633 - $66,624 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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