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Dispute Resolution Specialist Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

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Dispute Resolution Specialist information

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$114.5K

How much do dispute resolution specialist jobs pay per year?

As of Aug 3, 2026, the average yearly pay for dispute resolution specialist in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the typical challenges a dispute resolution specialist faces when mediating between conflicting parties?

Dispute Resolution Specialists often encounter challenges such as managing heightened emotions, ensuring impartiality, and facilitating effective communication between parties who may be unwilling to compromise. It's common to handle complex cases where the underlying issues are deeply rooted or where there is a significant power imbalance. Successful specialists use active listening, strong negotiation skills, and a calm demeanor to guide parties toward mutually agreeable solutions, often working closely with legal, HR, or compliance teams depending on the organization.

What does a dispute resolution specialist do?

As a dispute resolution specialist, your responsibilities focus on mediation and problem solving for clients. You may deal with a wide range of situations and should feel comfortable working through conflict and directing others. Your duties require you to investigate and gather all relevant information to the claims brought forth. In this role, you may work in court or labor management to resolve complaints. You may work with a customer or to maintain employer-employee relationships for a company. In any situation, your goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

What is the difference between Dispute Resolution Specialist vs Customer Service Representative?

AspectDispute Resolution SpecialistCustomer Service Representative
Required CredentialsRelevant certifications, conflict management skillsHigh school diploma or equivalent, communication skills
Work EnvironmentLegal, financial, or corporate settings handling disputesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, insurance, legal firmsRetail, telecommunications, hospitality
Common Search & ComparisonYesYes

Dispute Resolution Specialists focus on resolving conflicts through negotiation and legal procedures, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries and support, typically with less formal credentials. While both roles involve communication skills, Dispute Resolution Specialists work in more formal, conflict-heavy environments, whereas Customer Service Representatives operate in customer-facing settings. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need a solid understanding of conflict resolution techniques, negotiation, and relevant legal or regulatory frameworks, often supported by a degree in law, business, or a related field. Familiarity with case management systems, mediation software, and certification in mediation or arbitration are typically valuable. Exceptional communication, emotional intelligence, and impartiality help you build trust and facilitate fair outcomes. These skills are crucial for efficiently resolving conflicts, minimizing legal risks, and maintaining positive relationships among involved parties.

What is a dispute resolution specialist?

Dispute Resolution Specialists are professionals who help resolve conflicts or disagreements between parties, such as customers and companies, employees and employers, or business partners. They use negotiation, mediation, and problem-solving techniques to facilitate fair and efficient resolutions without the need for litigation. Their work often involves investigating cases, communicating with all involved parties, and recommending solutions that comply with relevant laws and company policies. Dispute Resolution Specialists are essential in maintaining positive relationships and minimizing legal risks for organizations.
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Dispute Resolution Specialist jobs near you
Infographic showing various Dispute Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Dispute Resolution Specialist

State of Virginia

Richmond, VA • On-site

$50K - $51K/yr

Other

Re-posted 8 days ago

State Of Virginia rating

8.0

Company rating: 8.0 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

10th of 50 rated states

Job description

Dispute Resolution Specialist

Apply now Job no: 5106702
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Law / Judiciary

Title: Dispute Resolution Specialist

State Role Title: Dispute Resolution Specialist 

Hiring Range: $50,000-$51,500

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://www.oag.state.va.us/

Recruitment Type: General Public - G

Job Duties

This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate. This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

Minimum Qualifications

  • Qualified candidates should have knowledge and experience in customer service, consumer protection laws, and ADR techniques; well-developed oral and written communication skills; and demonstrated success and experience in the resolution of complaints using ADR methods.
  • Candidates also should have a proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public.
  • Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred.

Additional Considerations

  • Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR.
  • Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 25 Jun 2026 Eastern Daylight Time
Applications close:

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