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Dispute Resolution Specialist Jobs in Raleigh, NC

Robert Half

Collections Specialist

Durham, NC · On-site

$24.70 - $28.60/hr

We are looking for a Collections Specialist to support accounts receivable activities for a health ... dispute resolution. * Familiarity with billing collection processes and accounts receivable ...

Wall Recycling

Staff Account

Raleigh, NC · On-site

$53K - $70K/yr

Accounts Payable Team (AP Specialists / AP Clerks) I. Job Summary The Staff Accountant performs ... dispute resolution. * Review and approve the AP aging and accrual schedule as part of month-end ...

Posted today

Liberty Waste Solutions

Staff Account

Raleigh, NC · On-site

$53K - $70K/yr

Accounts Payable Team (AP Specialists / AP Clerks) I. Job Summary The Staff Accountant performs ... dispute resolution. * Review and approve the AP aging and accrual schedule as part of month-end ...

Posted today

All JobsDispute Resolution Specialist JobsDispute Resolution Specialist Jobs in Raleigh, NC

Dispute Resolution Specialist information

See Raleigh, NC salary details

$33.1K

$68.4K

$111.3K

How much do dispute resolution specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for dispute resolution specialist in Raleigh, NC is $68,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $84,100.00 per year, depending on experience, location, and employer.

What is a dispute resolution specialist?

Dispute Resolution Specialists are professionals who help resolve conflicts or disagreements between parties, such as customers and companies, employees and employers, or business partners. They use negotiation, mediation, and problem-solving techniques to facilitate fair and efficient resolutions without the need for litigation. Their work often involves investigating cases, communicating with all involved parties, and recommending solutions that comply with relevant laws and company policies. Dispute Resolution Specialists are essential in maintaining positive relationships and minimizing legal risks for organizations.

What does a dispute resolution specialist do?

As a dispute resolution specialist, your responsibilities focus on mediation and problem solving for clients. You may deal with a wide range of situations and should feel comfortable working through conflict and directing others. Your duties require you to investigate and gather all relevant information to the claims brought forth. In this role, you may work in court or labor management to resolve complaints. You may work with a customer or to maintain employer-employee relationships for a company. In any situation, your goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need a solid understanding of conflict resolution techniques, negotiation, and relevant legal or regulatory frameworks, often supported by a degree in law, business, or a related field. Familiarity with case management systems, mediation software, and certification in mediation or arbitration are typically valuable. Exceptional communication, emotional intelligence, and impartiality help you build trust and facilitate fair outcomes. These skills are crucial for efficiently resolving conflicts, minimizing legal risks, and maintaining positive relationships among involved parties.

What are the typical challenges a dispute resolution specialist faces when mediating between conflicting parties?

Dispute Resolution Specialists often encounter challenges such as managing heightened emotions, ensuring impartiality, and facilitating effective communication between parties who may be unwilling to compromise. It's common to handle complex cases where the underlying issues are deeply rooted or where there is a significant power imbalance. Successful specialists use active listening, strong negotiation skills, and a calm demeanor to guide parties toward mutually agreeable solutions, often working closely with legal, HR, or compliance teams depending on the organization.

What is the difference between Dispute Resolution Specialist vs Customer Service Representative?

AspectDispute Resolution SpecialistCustomer Service Representative
Required CredentialsRelevant certifications, conflict management skillsHigh school diploma or equivalent, communication skills
Work EnvironmentLegal, financial, or corporate settings handling disputesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, insurance, legal firmsRetail, telecommunications, hospitality
Common Search & ComparisonYesYes

Dispute Resolution Specialists focus on resolving conflicts through negotiation and legal procedures, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries and support, typically with less formal credentials. While both roles involve communication skills, Dispute Resolution Specialists work in more formal, conflict-heavy environments, whereas Customer Service Representatives operate in customer-facing settings. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

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What are popular job titles related to Dispute Resolution Specialist jobs in Raleigh, NC?

For Dispute Resolution Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Dispute Resolution Specialist jobs in Raleigh, NC look for?

The top searched job categories for Dispute Resolution Specialist jobs in Raleigh, NC are:

Dispute Resolution Specialist jobs near you
Infographic showing various Dispute Resolution Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $68,381 per year, or $32.9 per hour.

Collections Specialist

Robert Half

Durham, NC • On-site

$24.70 - $28.60/hr

Temporary

Posted 17 days ago

Job description

We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who can manage both commercial and consumer collections while maintaining accuracy, professionalism, and strong customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and work across billing and credit-related processes in a fast-paced environment.
Responsibilities:
• Manage outreach to customers with past-due balances and drive timely payment resolution across commercial and consumer accounts.
• Review aging reports, identify collection priorities, and take appropriate follow-up actions to reduce overdue receivables.
• Investigate billing and payment discrepancies by partnering with internal teams and external contacts to reach accurate resolutions.
• Maintain detailed records of collection activity, account status updates, and customer commitments within company systems.
• Support credit and collections operations by assessing account trends and escalating high-risk issues when needed.
• Use SAP S/4HANA and related tools to monitor receivables, document account activity, and track payment progress.
• Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships.• Experience handling collections for commercial, consumer, or mixed account portfolios.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing collection processes and accounts receivable workflows.
• Proficiency using SAP S/4HANA or comparable enterprise systems in a finance or collections setting.
• Strong written and verbal communication skills with the ability to manage sensitive customer conversations effectively.
• High attention to detail and the ability to organize multiple accounts, deadlines, and follow-up actions.
• Experience working independently in a contract role within a regulated or process-driven business environment.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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