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Senior Dispute Resolution Specialist Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

Fifth Third Bank

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Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. * Escalation: Escalate complaints to appropriate leadership ...

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How much do senior dispute resolution specialist jobs pay per year?

As of Aug 26, 2026, the average yearly pay for senior dispute resolution specialist in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Dispute Resolution Specialist vs Dispute Resolution Analyst?

AspectSenior Dispute Resolution SpecialistDispute Resolution Analyst
CredentialsTypically requires advanced certifications and experienceOften entry to mid-level, with relevant certifications preferred
Work EnvironmentHandles complex cases, often in leadership roles within legal or corporate settingsSupports dispute processes, conducts research, and assists senior staff
Employer & IndustryFinancial services, legal firms, corporate complianceLegal, finance, and customer service sectors

The Senior Dispute Resolution Specialist generally manages complex disputes, leveraging extensive experience and certifications, while the Dispute Resolution Analyst supports case analysis and research. The specialist often leads cases, whereas the analyst provides essential support within the dispute resolution process.

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Senior Dispute Resolution Specialist jobs near you
Infographic showing various Senior Dispute Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Senior Dispute Resolution Specialist

Old Second National Bank

Aurora, IL

$22.55 - $29.30/hr

Full-time

Posted 11 days ago

Old Second National Bank rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

137th of 172 rated banks

Job description

Move your career forward at Old Second.

Position Overview
The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries, processing disputes in the case-management platform (Centrix DTS), and managing dispute documentation within Data Navigator portal. The Specialist also supports the daily operations of the dispute resolution team.

Essential Job Functions
   Review transaction details, gather documentation, and analyze evidence to determine the legitimacy of disputes. 
   Adhere to Reg E/Mastercard guidelines and manage chargeback workflows. Ensuring accuracy, completeness, and adherence to strict deadlines. 
   Process Reg E disputes determining most effective Return Reason Codes and gathering support for successful dispute resolution. (Debit card, ACH, Zelle)
   Utilize bank software and card processor systems to manage the dispute lifecycle.
   Handle customer inquiries, manage disputes, and communicate with merchants.
   Maintain accurate documentation to support audits, reporting, and compliance requirements. 
   Stay current on Debit Card, Zelle, ACH network rules and regulatory requirements related to disputes and chargebacks. 
   Provides information and assistance to other departments with questions regarding disputes.
   Review/reply to emails coming into group mailboxes and folders.
   Other related duties may be assigned.

Additional Responsibilities
   Internal expert on dispute investigation and resolution.
   Supports training and ongoing coaching of team members.
   Ensures compliance and accuracy in the handling of Zelle and ACH disputes.
   Ensures disputes are accurately reviewed, resolved, and closed within required timelines.

Minimum Requirements 
   High School diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience.

Competencies
   Strong verbal, written, and interpersonal communication skills.
   Strong computer skills and ability to adapt to new technology.
   Ability to learn, understand, and apply information and policies.
   Ability to readily adapt in response to changes in schedule and work priorities.

Preferred, but not required
   Previous ATM experience.

This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Location Details

This position requires the incumbent to work onsite (37 S. River Street, Aurora, IL 60506) on a daily basis to perform the regular responsibilities of the role. 

Compensation & Benefits

Base pay:  $22.55 - $29.30/hour.  

Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. 

Benefits:  How We Support You - Old Second

What Old Second National Bank employees say

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Hours and flexibility

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