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Resolution Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

New

Aspirion

Resolution Specialist

Alameda, CA · Remote

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

Aspirion

Resolution Specialist

Alameda, CA · Remote

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

ZEO Energy

Resolution Specialist

Provo, UT · On-site

$19 - $24/hr

Customer Issue Resolution: * Handle escalated customer inquiries and concerns via phone, email, and live chat * Investigate and resolve issues related to scheduling, service quality, equipment ...

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

Gifthealth Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Maymont Homes

Resolution Specialist

Charleston, SC

Position Summary The Resolution Specialist is responsible for managing and resolving resident concerns while maintaining a balance between company advocacy and a positive customer experience. This ...

Bank of America

Resolution Analyst

Chicago, IL · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual contributor responsible for identifying actions and owners for driving the resolution of ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Bank of America

Resolution Analyst

Denver, CO · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual contributor responsible for identifying actions and owners for driving the resolution of ...

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$28

$55

How much do resolution jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

More about Resolution jobs
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What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
What states have the most Resolution jobs? States with the most job openings for Resolution jobs include:
What job categories do people searching Resolution jobs look for? The top searched job categories for Resolution jobs are:
Resolution jobs near you

Resolution Specialist

Mountain West Financial, LLC

Sandy, UT • On-site

$31.25 - $36.06/hr

Other

Posted 24 days ago

Job description

Position Description: Position Summary
The Problem Resolution Specialist is responsible for investigating, analyzing, and resolving complex customer or operational issues. This role serves as a critical point of contact for escalated concerns, ensuring timely resolution while maintaining high standards of service, compliance, and customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for escalated issues requiring in-depth research and resolution
Analyze problems by gathering relevant data, reviewing documentation, and identifying root causes
Coordinate with internal departments (e.g., operations, compliance, customer service, IT) to resolve issues efficiently
Communicate findings and resolutions clearly to customers, stakeholders, and leadership
Ensure all resolutions comply with company policies, regulatory requirements, and service standards
Track and document cases, including actions taken and final outcomes, within designated systems
Identify trends in recurring issues and recommend process improvements or preventive solutions
Maintain professionalism when handling sensitive or high-impact situations
Meet established service level agreements (SLAs) and performance metrics
Required Qualifications
High school diploma or equivalent (bachelors degree preferred)
5+ years of experience in operations, dispute resolution, or a related field
5+ years of experience in Mortgage Servicing
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities and work under pressure
Detail-oriented with strong organizational skills
Experience handling escalations or complex case resolution
Knowledge of regulatory or compliance frameworks (industry-specific)
Background in financial services, mortgage servicing, or similar industries
Core Competencies
Critical thinking and root cause analysis
Conflict resolution and de-escalation
Customer focus and service excellence
Collaboration and cross-functional teamwork
Accountability and ownership
Work Environment
In Office work environment
May require extended hours or flexibility based on case volume and urgency
$31.25 - $36.06 Hourly

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