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Resolution Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

Aqua Finance

Resolution Specialist

The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to borrower complaints received through non-regulatory channels. Additionally, the Specialist is ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Ag

Resolution Manager

Herndon, VA

The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS) team to help ensure a high level customer satisfaction. Work under high pressure in an intensive ...

Airbus

Resolution Manager

Herndon, VA · On-site

The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS) team to help ensure a high level customer satisfaction. Work under high pressure in an intensive ...

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client ...

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Resolution information

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$13

$28

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How much do resolution jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

More about Resolution jobs
What cities are hiring for Resolution jobs? Cities with the most Resolution job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
What states have the most Resolution jobs? States with the most job openings for Resolution jobs include:
What job categories do people searching Resolution jobs look for? The top searched job categories for Resolution jobs are:
Resolution jobs near you
Infographic showing various Resolution job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Resolution Specialist

ZIM

Virginia Beach, VA • On-site

Full-time

Posted 27 days ago

Job description

Main Purpose of the Role:

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring compliance with industry regulations, and facilitating timely resolutions. The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and accurately. This position requires strong analytical skills, attention to detail, and excellent communication abilities to improve customer satisfaction and drive process improvements.

Main Tasks:

  • Handling customer interactions as it relates to resolving customer disputed invoices.
  • Work closely with cross-functional teams, including overseas colleagues, Sales Operations, Finance, and Logistics/ Operations, to understand business needs and provide data-driven solutions. Coordinate with various departments to facilitate timely resolution of disputes.
  • Facilitating communication with customers as it relates to their case.
  • Completion of Workflow for customer valid disputes.
  • Collect and analyze data from various sources to identify trends, patterns, and insights. Use this data to inform business strategies and improve resolution processes.
  • Update weekly Root Cause Analysis Report and WF/Corrector trackers as needed.
  • Proposing and initiating process improvement cross functionally.
  • Educate customers about the correct process for requesting mitigation and avoiding disputes through the portal. Provide guidance on submitting disputes and attaching necessary supporting documentation.




Function:
Countries & Business Development
Publish in Internal Career Page:
Yes
Requirements:

Education: High school diploma or equivalent; additional education or certification in management is a plus.

Experience: At least three years of experience in customer resolution or a related role within the maritime industry.

Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and provide actionable insights.

Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and dispute resolution.

Customer Service Orientation: A proactive approach to addressing customer needs and ensuring high levels of customer satisfaction.

Team Player: Ability to work independently and as part of a team, showing commitment and respect to others.

Preferred Qualifications:

Industry Knowledge: Familiarity with maritime regulations and industry standards related to demurrage, detention, and freight charges