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Resolution Jobs in Alabama (NOW HIRING)

Palmetto Infusion

Account Resolution Specialist

Birmingham, AL · On-site

$12.50 - $17.25/hr

The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The Account Resolution Specialist ...

WW&R

Legal Account Resolution Specialist

Birmingham, AL · On-site

$20.33 - $21.33/hr

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking ...

Trice Healthcare

Coding Payment Resolution Spec

Homewood, AL · On-site

$18.75 - $24/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive of coding-related denials) for coding accuracy and appealing them based upon coding expertise and ...

GIA Legacy Planning

$1.5K - $1.8K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission-Based About Us We're excited to invite passionate ...

AutoTec

Resolutions Specialist

Birmingham, AL

$21.64/hr

... resolution • Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case • Serve as mediator for successful resolution of claim ...

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All JobsResolution JobsResolution Jobs in Alabama

Resolution information

See Alabama salary details

$12

$26

$50

How much do resolution jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution in Alabama is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.69 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What is a resolution job?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a resolution specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are popular job titles related to Resolution jobs in Alabama? For Resolution jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Alabama look for? The top searched job categories for Resolution jobs in Alabama are:
Resolution jobs near you
Infographic showing various Resolution job openings in Alabama as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,144 per year, or $26 per hour.

SSVF Rapid Resolution Specialist

Volunteers of America Southeast, Inc

Birmingham, AL • On-site

Full-time

Re-posted yesterday

Job description

Program: Supportive Services for Veteran Families
Position: Rapid Resolution Specialist
Reports to: Veteran Services Program Manager
FLSA Status: Non-Exempt
Function:
The Rapid Resolution Specialist provides housing stabilization assistance and services to Veterans and their families who are homeless or at imminent risk of homelessness. The Rapid Resolution Specialist will work to stabilize their housing crisis by diverting to alternative crisis housing utilizing community resources and advocating with family and friends. Qualified candidate must possess a clear understanding of issues facing people who are at risk of homelessness and be able to offer solutions to them to avoid losing their current home.
Qualifications:
A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field is required. A minimum of two years’ experience working with homeless individuals and families including veterans is preferred. Veteran or member of a veteran family is preferred. Prior training or experience in mediation is preferred.
Principal Activities:
  1. Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population.
  2. Assess the individual's family and community connections to assist in identifying a housing solution that at a minimum can last for ninety days.
  3. Evaluate and provide solutions to housing need.
  4. Provide mediation, conflict resolution as needed.
  5. Provide client access to on-going resources to support continued stability.
  6. Facilitate the move to housing option identified.
  7. Conduct home visits, when appropriate.
  8. Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status.
  9. Process Temporary Financial Assistance, and ensure appropriate use of and documentation of any temporary financial assistance.
  10. Coordinate outreach efforts for the SSVF program including but not limited to establishing an outreach plan to target the potential clients that will meet guidelines for the Rapid Resolution process, develop a set schedule to visit the shelters in communities served, as well as coordinate with the VA and the Coordinated Entry System.
  11. Communicate effectively (under confidentially rules) with client’s services team to rapidly address and correct issues with service or support – especially living skills, employment, education, family and socialization.
  12. Participate in program and professional supervision, attend required staff and project management team meetings and trainings, and contribute to team-based collaborative planning
  13. Complete all appropriate reporting in HMIS and other systems as required.
  14. Complete other duties as assigned.
Effect on End Result:
Veteran housing, employment, family, social support and life-skills issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete, accurate and timely. Statistical information is documented and reported.
Language skills:
Ability to read, analyze, and interpret, common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write communications and memorandums that conform to prescribe style and format. Must have the ability to effectively present information to top management, public groups and/or boards of directors.
American with Disabilities Specifications:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.
The noise level in the work environment is usually moderate.
FULL TIME BENEFITS PACKAGE OFFERED!

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