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Resolution Jobs in Alabama (NOW HIRING)

Harriscomputer

$22.83/hr

Oversee timely and effective resolution of technical issues. * Analyze trends in reported issues to identify and address common problems * Escalate complex problems to appropriate support teams for ...

Common Threads

Call Center Manager

Birmingham, AL

$50K - $65K/yr

Oversee the intake, prioritization, and resolution of issues involving attended and unattended donation bins, including servicing requests, relocations, repairs, overflow situations, and damage ...

CHS Corporate

Service Desk Rep

Birmingham, AL

Responsibilities include initial assessment, triage, research, and resolution of user-reported issues. The Service Desk Representative II collects and documents information through the ServiceNow ...

GDH

IT Systems Technician - 11509

Montgomery, AL · On-site

$15 - $23/hr

Perform initial troubleshooting and issue resolution for common technical problems * Document customer issues, requests, troubleshooting steps, and resolutions using ServiceNow ticketing system

BCTS INTERMEDIATE LLC

IT Technician

Birmingham, AL · On-site

Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention. Follow up with users to ensure full resolution of issues. Deploy, install ...

Bcbsa

$125K - $166K/yr

Manage high-priority escalations and complex issues while ensuring resolution strategies align with long-term program performance and member experience goals. Specialty Benefit Administration.

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Resolution information

See Alabama salary details

$12

$26

$50

How much do resolution jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for resolution in Alabama is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are popular job titles related to Resolution jobs in Alabama? For Resolution jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Alabama look for? The top searched job categories for Resolution jobs in Alabama are:
Resolution jobs near you
Infographic showing various Resolution job openings in Alabama as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $54,144 per year, or $26 per hour.

IT Associate Desktop support analyst

Harriscomputer

$22.83/hr

Full-time

Posted 12 days ago

Job description


Job Title: IT Associate Desktop support analyst

Location: On Site - Mobile, AL

Duration: Full-Time

On call rotation


Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL.


Position: IT Associate Desktop support analyst

The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization's technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization.


In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges. By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or by escalating more complex problems to senior IT staff.


A key component of this position is delivering exceptional customer service. The IT Associate must communicate clearly and professionally with users of varying technical skill levels, demonstrating patience, empathy, and a solutions-oriented mindset. Building trust and maintaining positive relationships with end-users is essential to achieving high levels of client satisfaction.

Additionally, the role requires active participation as a collaborative team player within the IT department. The analyst contributes to team objectives by sharing knowledge, documenting solutions, and assisting colleagues when needed. They may also support system updates, device deployments, and process improvements, helping to enhance overall IT service delivery.


Success in this position depends on a combination of technical proficiency, strong interpersonal skills, attention to detail, and a proactive approach to problem-solving. By effectively balancing these responsibilities, the IT Associate Desktop Support Analyst ensures reliable technology support and contributes significantly to the organization's operational efficiency.


Pre-employment Requirements:

  • We are a drug free facility. Passing a pre-employment drug screening and background check is required.

Academic and Professional Qualifications:

  • High School diploma required
  • Bachelor's degree is preferred but not required.
  • At least two to four years of experience required in related field.
  • ITIL or other relevant certifications preferred but not required

Experience:

  • Strong technical knowledge, understanding of IT systems and networks.
  • Excellent interpersonal, and verbal/communication skills.
  • Team Player
  • MAC and IOS products preferred
  • Loading PC's
  • Trouble shooting issues
  • Customer Service oriented

Incident /Technical Troubleshooting and Issue Resolution:

  • Gather detailed information from end users about reported issue.
  • Perform initial diagnostics and troubleshooting steps based on the information provided.
  • Oversee timely and effective resolution of technical issues.
  • Analyze trends in reported issues to identify and address common problems
  • Escalate complex problems to appropriate support teams for resolution.
  • Ensure & enforce best practices.
  • Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
  • Develop and maintain comprehensive knowledge base to assist in incident resolution
  • Document all actions taken and update the ticket with the status and resolution.

Ticket Documentation and Knowledge Base:

  • Monitor the help desk ticketing system for new support requests.
  • Prioritize and categorize tickets based on urgency and impact.
  • Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
  • Create or update knowledge base articles for common issues to facilitate self-service support.
  • Share knowledge and insights with the team to improve overall efficiency and problem-solving.


Hourly Pay: $22.83. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

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