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Resolution Jobs in Alabama (NOW HIRING)

CHS Corporate

Service Desk Rep

Birmingham, AL · On-site

Responsibilities include initial assessment, triage, research, and resolution of user-reported issues. The Service Desk Representative II collects and documents information through the ServiceNow ...

Gabriella White

Warranty Parts Specialist

Pelham, AL · On-site

As a Warranty Parts Specialist, you'll be the driving force behind our warranty parts process--overseeing everything from product readiness and parts sourcing to issue resolution and ongoing support ...

Quality Inn Calera

Be Seen First

Front Desk Agent

Calera, AL · On-site

$15 - $17/hr

The position follows split shifts and demands a proactive approach to customer service, including complaint resolution and coordination with housekeeping to maintain an efficient front desk operation.

Bcbsa

$125K - $166K/yr

Manage high-priority escalations and complex issues while ensuring resolution strategies align with long-term program performance and member experience goals. Specialty Benefit Administration.

Carman Solutions Group

MES Engineer

Tuscaloosa, AL · On-site

Oversee the health of MES systems through routine monitoring, prompt issue detection, and resolution to support uninterrupted production. * Handle setup, configuration, and technical support for MES ...

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Resolution information

See Alabama salary details

$12

$26

$50

How much do resolution jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for resolution in Alabama is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Alabama? The most popular types of Resolution jobs in Alabama are:
What are popular job titles related to Resolution jobs in Alabama? For Resolution jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Alabama look for? The top searched job categories for Resolution jobs in Alabama are:
Resolution jobs near you
Service Desk Rep

Service Desk Rep

CHS Corporate

Birmingham, AL • On-site

Full-time

Posted 15 days ago

CHS Inc. rating

8.0

Company rating: 8.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

55th of 338 rated logistics

Job description

Job Description

Job Summary
The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves as the first point of contact for IT-related issues, including software, hardware, and network troubleshooting. Responsibilities include initial assessment, triage, research, and resolution of user-reported issues. The Service Desk Representative II collects and documents information through the ServiceNow ticketing system and escalates complex issues when necessary.
 

Essential Functions

  • Provides first-line troubleshooting and support for hardware, software, networking, and system issues, including desktops, laptops, mobile devices, printers, network connectivity, and both physical and virtual server environments.
  • Performs routine server support tasks on physical and virtual machines, including safely cycling physical servers, validating system and network connectivity, conducting disk cleanups, and verifying configuration settings within hypervisor platforms such as VMware vSphere.
  • Monitors server health and assists with basic infrastructure maintenance, including reviewing virtual machine resource allocation and identifying potential performance or storage issues.
  • Addresses and resolves basic incidents and requests; logs all incidents and service requests in the ServiceNow ticketing system and escalates issues beyond scope as needed.
  • Uses the appropriate ServiceNow categories for logging incidents and requests, ensuring accuracy and efficiency in issue resolution.
  • Creates a positive customer support experience by demonstrating deep problem understanding, timely communication, and professional handling of all inquiries.
  • Analyzes and resolves incidents and requests, documenting resolutions and providing users with regular status updates.
  • Effectively manages multiple tasks, prioritizes workloads, and meets tight deadlines in a fast-paced environment.
  • Uses remote support tools to diagnose and resolve technical issues when on-site assistance is not required.
  • Guides users through issue resolution processes and educates them on best practices to minimize recurring problems.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
     


Knowledge, Skills and Abilities

  • Strong knowledge of IT support processes, troubleshooting methodologies, and service management tools.
  • Proficiency in using remote desktop support tools, ticketing systems (e.g., ServiceNow), and IT service management (ITSM) platforms.
  • Strong understanding of IP networking, Active Directory security, and client-server networking.
  • Working knowledge of server infrastructure, including physical server hardware, virtual machines, and hypervisor technologies (experience with platforms such as VMware vSphere preferred).
  • Experience supporting and maintaining both physical and virtual server environments, including disk management, connectivity validation, and basic configuration review.
  • Advanced knowledge of Microsoft Office tools, including expert-level proficiency in Excel.
  • Familiarity with password reset tools, multi-factor authentication (MFA), and user access control.
  • Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Ability to diagnose issues, find solutions quickly, and resolve problems effectively in a fast-paced environment.

Shift: 2nd shift position, 3pm to 12am 
 

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