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$28

$55

How much do work from home payment resolution specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for work from home payment resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a work from home payment resolution specialist?

A Work From Home Payment Resolution Specialist is a professional responsible for resolving payment issues, discrepancies, or disputes between customers and organizations, all while working remotely. Their duties often include investigating billing problems, communicating with clients and internal departments, processing adjustments or refunds, and ensuring payments are completed accurately and on time. This role requires strong analytical, communication, and problem-solving skills, as well as the ability to work independently from a remote location. Payment Resolution Specialists play a critical role in maintaining customer satisfaction and the financial accuracy of the business.

What are the key skills and qualifications needed to thrive as a work from home payment resolution specialist?

To thrive as a Work From Home Payment Resolution Specialist, you need strong analytical skills, attention to detail, and experience with billing or payment processing, typically supported by a high school diploma or equivalent. Familiarity with payment management software, customer relationship management (CRM) systems, and proficiency in Microsoft Office Suite are commonly required. Excellent communication, problem-solving abilities, and self-motivation are crucial soft skills for remote collaboration and client interactions. These competencies ensure accurate payment resolution, efficient workflow, and high customer satisfaction in a remote environment.

What are some common challenges faced by work from home payment resolution specialists, and how can they be managed?

Work From Home Payment Resolution Specialists often encounter challenges like communicating complex billing issues remotely, managing high volumes of inquiries, and maintaining focus without in-person supervision. To manage these, effective time management, strong organizational skills, and clear written and verbal communication are essential. Utilizing collaboration tools and staying proactive in seeking clarification from team members can also help ensure accurate and timely resolution of payment issues.

What is the difference between Work From Home Payment Resolution Specialist vs Customer Service Representative?

AspectWork From Home Payment Resolution SpecialistCustomer Service Representative
CredentialsBasic financial or payment processing knowledge, relevant certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, focused on payment issues and resolutionRemote or on-site, handling general customer inquiries
Industry UsageFinancial services, payment processing companiesRetail, telecom, service industries
Search/Comparison IntentUnderstanding payment resolution roles, remote payment jobsCustomer service roles, general support jobs

The Work From Home Payment Resolution Specialist focuses on resolving payment issues remotely, often requiring financial knowledge. In contrast, Customer Service Representatives handle a broader range of customer inquiries across various industries. Both roles can be remote, but their core responsibilities and skill sets differ significantly.

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Work From Home Payment Resolution Specialist jobs near you
Infographic showing various Work From Home Payment Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Payment Solutions - Accuracy & Resolution Specialist

VillageMD

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Payment Solutions - Accuracy & Resolution Specialist is responsible for researching and resolving payment and account discrepancies to ensure the accuracy and integrity of patient accounts. Working primarily within Athenahealth, this role performs detailed account analysis, payment research, worklist resolution, refund processing, and payment reconciliation activities. The Specialist collaborates with internal teams, vendors, and payers to resolve complex account issues while maintaining established quality,

productivity, and compliance standards.

This position requires strong analytical skills, attention to detail, and the ability to navigate multiple systems while supporting the overall goals of the Revenue Cycle department.

Essential Functions and Responsibilities
  • Research and resolve payment discrepancies and account variances to ensure accurate account balances and payment application.
  • Work assigned Athenahealth worklists, reviewing patient accounts and determining appropriate resolution based on payment, adjustment, and account activity.
  • Investigate unapplied, misapplied, unidentified, and unallocated payments and take corrective action when appropriate.
  • Review and process patient and insurance refunds in accordance with departmental policies and regulatory requirements.
  • Verify deposits and reconcile payment activity utilizing bank portals, payer portals, internal reporting, and supporting systems.
  • Retrieve remittance information and supporting documentation necessary to complete payment research and account resolution.
  • Utilize Athenahealth as the primary workflow platform while leveraging additional systems and reporting tools, including Tableau and LK Oasis, to support account analysis and research.
  • Monitor and respond to departmental communications, including shared mailboxes within established service level expectations.
  • Identify recurring payment or account issues and communicate trends, workflow barriers, and improvement opportunities to leadership.
  • Collaborate with internal Revenue Cycle departments, vendors, payers, and other stakeholders to resolve account-related issues.
  • Support audits, special projects, process improvement initiatives, and cross-functional departmental activities as assigned.
  • Maintain established productivity, quality, and accuracy standards.
  • Adhere to HIPAA regulations, company policies, and confidentiality requirements while safeguarding Protected Health Information (PHI).
Required Qualifications
  • High School Diploma, GED, or equivalent required.
  • Minimum one (1) year of experience in healthcare revenue cycle, medical billing, payment posting, payment reconciliation, refunds, banking, accounting, collections, or a related field.
  • Strong analytical and problem-solving skills.
  • Ability to interpret payment activity, identify discrepancies, and determine appropriate resolution.
  • Proficiency with Microsoft Office applications, including Excel and Outlook.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize workload, manage multiple assignments, and meet deadlines.
  • Ability to work independently while contributing to a collaborative team environment.
  • Demonstrated commitment to quality, accuracy, and continuous improvement.
Preferred Qualifications
  • Experience working within Athenahealth.
  • Experience managing payment-related worklists and account resolution activities.
  • Knowledge of patient and insurance refund processes.
  • Banking, cash application, reconciliation, or payment research experience.
  • Familiarity with payer portals, remittance processing, and healthcare reimbursement workflows.
Core Competencies Technical Competencies
  • Patient Account Resolution
  • Payment Research & Reconciliation
  • Refund Processing
  • Worklist Management
  • Revenue Cycle Operations
  • Data Analysis
  • Athenahealth
  • Microsoft Excel
Professional Competencies
  • Attention to Detail
  • Accountability
  • Analytical Thinking
  • Problem Solving
  • Communication
  • Collaboration
  • Adaptability
  • Time Management
  • Quality Focus
Physical Requirements
  • Prolonged periods of sitting and computer use.
  • Frequent keyboarding and data entry.
  • Ability to perform repetitive tasks throughout the workday.
  • Ability to communicate effectively in a virtual environment.

This is a non-exempt position with a salary range of $18.99 - $23.37/hr based on experience.

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit,https://www.consumer.ftc.gov/JobScamsor file a complaint athttps://www.ftccomplaintassistant.gov/.

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