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Credit Union Collection Jobs (NOW HIRING)

Infuze Credit Union

Credit Advisor

Waynesville, MO · On-site

Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed. * Remain current on and adhere to all applicable laws, regulations, and compliance guidelines ...

County of DuPage

Credit Union Administrator

Wheaton, IL

$80K - $100K/yr

... collection activities related to delinquent consumer accounts Keep abreast of economic, regulatory, or industry changes which may affect the Credit Union Cross sell products and services offered by ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off accounts by maintaining reasonable delinquency numbers as established in the business plan and/or in ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off accounts by maintaining reasonable delinquency numbers as established in the business plan and/or in ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

$60K/yr

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off accounts by maintaining reasonable delinquency numbers as established in the business plan and/or in ...

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How much do credit union collection jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What cities are hiring for Credit Union Collection jobs? Cities with the most Credit Union Collection job openings:
What states have the most Credit Union Collection jobs? States with the most job openings for Credit Union Collection jobs include:
What job categories do people searching Credit Union Collection jobs look for? The top searched job categories for Credit Union Collection jobs are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Credit Advisor

Infuze Credit Union

Waynesville, MO • On-site

Other

Posted 13 days ago

Job description

Description

Overview:

The Credit Advisor preserves the Credit Union's assets by controlling delinquent accounts, identifying outstanding debts, locating and contacting debtors, and planning a course of action to recover outstanding payments and outstanding collateral. The Credit Advisor reports to the Credit Advisory Section Manager.


Duties and Responsibilities:


  • Contact members with outstanding debt and screen member references when applicable. Perform skip tracing, credit-bureau pulls, and searches to locate delinquent members.
  • Maintain accurate files and reports on all collection activities. Update account status and database daily to ensure CAS staff have access to all relevant information. Update negative share accounts daily, including but not limited to processing charge-offs, collecting recovery payments, and notifying loan servicers and other vendors of current balances.
  • Track all assigned accounts to identify outstanding debts; alert superiors of members' unwillingness or inability to pay as needed and provide recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
  • Mail legal notices as needed to protect the Credit Union's assets. Plan a course of action to recover outstanding balances and negotiate payoff deadlines and payment arrangements, including fresh start and repayment loans.
  • Answer member questions and respond to member complaints; create trusting relationships with members to avoid future default.
  • Maintain daily recovery efforts, including but not limited to the collection of returned checks, ODP charge-offs, and deficiency balances. Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.
  • Remain current on and adhere to all applicable laws, regulations, and compliance guidelines related to the debt collection process. Maintain a working knowledge of all Credit Union products and services to encourage cross-selling options that benefit members.
  • Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Education and Experience:

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education

High school degree or GED is required

Skills

  • Must have strong interpersonal skills, including written and verbal communication
  • Ability to remain calm in stressful situations while maintaining high levels of professionalism
  • Efficient clerical skills necessary, including navigating a computer system/typing
  • Attention to detail necessary, including ability to perform daily work functions with minimal error

ADA Requirements:

Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 25 lbs. Must be capable of climbing/descending stairs in an emergency. Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Acknowledgement:

This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.

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