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Credit Union Collection Jobs (NOW HIRING)

Scott Credit Union

Collections Consultant

Collinsville, IL · On-site

$20.04 - $25.05/hr

Maintain accurate records of all collection efforts and member communications within the credit union's collection management system. * Conduct skip-tracing investigations using available resources ...

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Credit Union Collection information

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$7

$22

$36

How much do credit union collection jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

More about Credit Union Collection jobs
What cities are hiring for Credit Union Collection jobs? Cities with the most Credit Union Collection job openings:
What states have the most Credit Union Collection jobs? States with the most job openings for Credit Union Collection jobs include:
What job categories do people searching Credit Union Collection jobs look for? The top searched job categories for Credit Union Collection jobs are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.
Payment Services Associate/Collector

Payment Services Associate/Collector

Kinetic Credit Union

Columbus, GA • On-site

$15.75 - $21.50/hr

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
Job Title: Payment Service Associate
Report To: Payment Services Manager
Position: Full-time Hourly/Non-Exempt
Location: In-person - 13th St branch
Monday - Friday 8:30 - 5pm
General Purpose
Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. Responsible for the daily operations relating to the Overdraft Privilege Program Service.
Essential Duties/Responsibilities
  1. Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
  2. Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
  3. Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union's collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
  4. Serves as the contact for the credit union's collection agency.
  5. Researches posting and transaction mistakes.
  6. Processes Extension and due date requests.
  7. Post and balance checks received on a daily basis.
  8. Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
  9. Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.
  10. Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant
  11. Participates in the Community Involvement goals of the credit union.
  12. Orders supplies for the department as needed.
  13. Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
  14. Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.

Additional Duties/Responsibilities
  1. Remains current on legal and regulatory issues, which may affect Payment Services.
  2. Provides debt and financial counseling using established procedures.
  3. Assists in maintaining collections records using established procedures.
  4. Completes SAN (Suspicious Activity Narrative) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
  5. Responsible for completing Information Security Awareness training as directed by management.
  6. Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements
  7. Performs additional duties as directed by management.

Technology Requirements
  1. Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes.
  2. Employees must install and use designated apps for access control and two-factor authentication to access company systems.

Requirements
  • Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills.
  • In addition, three years of experience in a related field is preferred.
  • Formal training should be supplemented with continuing education.

Work Environment/Physical Activities
  • This role is primarily sedentary, involving des-based work, extended periods of sitting, and frequent computer use.
  • When covering or assisting within the department, must be able to lift, carry, bend, twist, and move items weighing up to 25 lbs.
  • The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.
  • The job requires a high degree of attention to details.
  • Job requires access to credit union's network and core data processing system. Core system roles are assigned by Divisional Vice President

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