ELGA Credit Union Credit Solution Representative I Department: Credit Solutions Department Reports To: Collection Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role:
18 Elga Credit Union Jobs Hiring Near You
ELGA Credit Union Credit Solution Representative I Department: Credit Solutions Department Reports To: Collection Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role:
ELGA Credit Union Credit Solution Representative I Department: Credit Solutions Department Reports To: Collection Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role:
ELGA Credit Union Credit Solution Representative I Department: Credit Solutions Department Reports To: Collection Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role:
Contact Center Agent
Grand Blanc, MI · On-site
$17/hr
ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...
Contact Center Agent
Grand Blanc, MI · On-site
$17/hr
ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...
Contact Center Agent
Bay City, MI · On-site
$15 - $20.50/hr
ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions amp; Support Manager Classification: Non-Exempt Role: The Contact Center ...
Contact Center Agent
Bay City, MI · On-site
$15 - $20.50/hr
ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions amp; Support Manager Classification: Non-Exempt Role: The Contact Center ...
Contact Center Agent
Grand Blanc, MI · On-site
$13.75 - $18.75/hr
ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...
Contact Center Agent
Grand Blanc, MI · On-site
$13.75 - $18.75/hr
ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...
Contact Center Agent
Bay City, MI · On-site
$15 - $20.50/hr
ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions & Support Manager Classification: Non-Exempt Role: The Contact Center ...
Contact Center Agent
Bay City, MI · On-site
$15 - $20.50/hr
ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions & Support Manager Classification: Non-Exempt Role: The Contact Center ...
Commercial Loan Servicing Specialist
Grand Blanc, MI · On-site
$48K - $61K/yr
ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The Commercial Loan Servicing Specialist is ...
Commercial Loan Servicing Specialist
Grand Blanc, MI · On-site
$48K - $61K/yr
ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The Commercial Loan Servicing Specialist is ...
Marine - A Division of ELGA Credit Union Assistant Branch Manager Location: Sebastian Branch Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises In-Direct: 7 Role ...
Marine - A Division of ELGA Credit Union Assistant Branch Manager Location: Sebastian Branch Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises In-Direct: 7 Role ...
Bay City - Teller
Bay City, MI · On-site
$15 - $18.50/hr
ELGA Credit Union Teller (Member Service Representative) Reports to: Branch Manager Role: To build relationships with members by assisting them with their financial transactions and listening for ...
Bay City - Teller
Bay City, MI · On-site
$15 - $18.50/hr
ELGA Credit Union Teller (Member Service Representative) Reports to: Branch Manager Role: To build relationships with members by assisting them with their financial transactions and listening for ...
Marine - A Division of ELGA Credit Union Assistant Branch Manager Location: Sebastian Branch Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises In-Direct: 7 Role ...
Marine - A Division of ELGA Credit Union Assistant Branch Manager Location: Sebastian Branch Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises In-Direct: 7 Role ...
Bay City - Teller
Bay City, MI · On-site
$15 - $18.50/hr
ELGA Credit Union Teller (Member Service Representative) Reports to: Branch Manager Role: To build relationships with members by assisting them with their financial transactions and listening for ...
Bay City - Teller
Bay City, MI · On-site
$15 - $18.50/hr
ELGA Credit Union Teller (Member Service Representative) Reports to: Branch Manager Role: To build relationships with members by assisting them with their financial transactions and listening for ...
Commercial Loan Servicing Specialist
Grand Blanc, MI · On-site
$60 - $85/hr
Grand Blanc, MI Job Id: 457 # of Openings: 1 ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The ...
Commercial Loan Servicing Specialist
Grand Blanc, MI · On-site
$60 - $85/hr
Grand Blanc, MI Job Id: 457 # of Openings: 1 ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The ...
Commercial Loan Servicing Specialist
Vero Beach, FL · On-site
$50K - $63K/yr
ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The Commercial Loan Servicing Specialist is ...
New
Commercial Loan Servicing Specialist
Vero Beach, FL · On-site
$50K - $63K/yr
ELGA Credit Union Commercial Loan Servicing Specialist Department: Commercial Reports To: Commercial Portfolio Manager Classification: Exempt Role: The Commercial Loan Servicing Specialist is ...
New
MSR III - Fort Pierce
Fort Pierce, FL · On-site
ELGA Credit Union MSR III - Fort Pierce Reports To: Fort Pierce Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To assist members and potential members ...
MSR III - Fort Pierce
Fort Pierce, FL · On-site
ELGA Credit Union MSR III - Fort Pierce Reports To: Fort Pierce Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To assist members and potential members ...
ELGA Credit Union Member Service Representative III - Fort Pierce Reports To: Fort Pierce Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To assist members ...
ELGA Credit Union Member Service Representative III - Fort Pierce Reports To: Fort Pierce Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To assist members ...
ELGA Credit Union Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role: The Treasury Operations Support Specialist is ...
ELGA Credit Union Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role: The Treasury Operations Support Specialist is ...
ELGA Credit Union Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role: The Treasury Operations Support Specialist is ...
New
ELGA Credit Union Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role: The Treasury Operations Support Specialist is ...
New
NY · On-site
$60 - $85/hr
ELGA Credit Union - Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role The Treasury Operations Support Specialist is ...
NY · On-site
$60 - $85/hr
ELGA Credit Union - Treasury Support Specialist Department: Deposit Operations Reports To: VP of Deposit Operations Classification: Exempt Role The Treasury Operations Support Specialist is ...
ELGA Credit Union Jobs Information
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Full-time
Posted 8 days ago
Key responsibilities
Contact early delinquent accounts (under 30 days) and take appropriate action to bring member loans current.
Monitor the Credit Solutions support room, assist call center and front-line staff, and process payments and Fresh Start loans as needed.
Analyze the financial situation of delinquent borrowers and work with members to develop solutions to bring accounts current.
Job description
ELGA Credit Union
Credit Solution Representative I
Department: Credit Solutions Department
Reports To: Collection Manager
Classification: Non-Exempt
Credit Solution Representative I
Department: Credit Solutions Department
Reports To: Collection Manager
Classification: Non-Exempt
Supervises Direct: 0
Supervises Indirect: 0
Role:
To preserve the credit union's assets by working delinquent accounts, collecting delinquent loan payments and assisting other collectors with their individual collection queues.
Essential Functions amp; Responsibilities:
50% - Contacts early delinquent accounts (under 30 days), utilizing all points of contact and takes appropriate action to bring member loans current.
30% - Monitors Credit Solutions support room and offers support to call center and front-line staff. Takes payments and process Fresh Start loans when needed.
10% - Analyzes financial situation of delinquent borrowers and works with members to come up with solutions to bring past-due accounts current.
5% - Works with management to identify early-stage delinquency concerns and focuses on those individual accounts to prevent long-term delinquency issues.
5% - Informs management of trends in loan underwriting and account opening which may be contributing to delinquency and charged-off loans.
Performance Measurements:
1. To take full responsibility for your own success with no excuses.
2. To set and achieve daily goals to maximize your collection efforts and to maintain accurate and complete records of all activity in collection software program.
3. To maximize the collection and/or recovery of credit union assets from delinquent accounts by learning all that you can about each member under your care and building a relationship with them that makes them want to pay us back.
4. To ensure that all collection activity is within the law and follows credit union policy. Utilize every legal avenue to convince the member to pay us on a consistent basis to avoid long term delinquency and/or charge-off.
5. To keep management informed of operational issues affecting the credit union's collection activities by actively participating in discussions of ideas to minimize delinquency, repossessions and charge-offs.
6. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using their name, smiling while listening, responding as though they are the only one in your world at that time, and working with members to find the correct solutions to the problem causing them to become past due.
7. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement amp; Innovation and Relationship Building.
Knowledge and Skills:
Experience: Two years to five years of similar or related experience preferred (Contact Center and or Collections included), but not required.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills. 10-key calculator, typewriter, and keyboard skills. Microsoft Word and Excel proficient.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Supervises Indirect: 0
Role:
To preserve the credit union's assets by working delinquent accounts, collecting delinquent loan payments and assisting other collectors with their individual collection queues.
Essential Functions amp; Responsibilities:
50% - Contacts early delinquent accounts (under 30 days), utilizing all points of contact and takes appropriate action to bring member loans current.
30% - Monitors Credit Solutions support room and offers support to call center and front-line staff. Takes payments and process Fresh Start loans when needed.
10% - Analyzes financial situation of delinquent borrowers and works with members to come up with solutions to bring past-due accounts current.
5% - Works with management to identify early-stage delinquency concerns and focuses on those individual accounts to prevent long-term delinquency issues.
5% - Informs management of trends in loan underwriting and account opening which may be contributing to delinquency and charged-off loans.
Performance Measurements:
1. To take full responsibility for your own success with no excuses.
2. To set and achieve daily goals to maximize your collection efforts and to maintain accurate and complete records of all activity in collection software program.
3. To maximize the collection and/or recovery of credit union assets from delinquent accounts by learning all that you can about each member under your care and building a relationship with them that makes them want to pay us back.
4. To ensure that all collection activity is within the law and follows credit union policy. Utilize every legal avenue to convince the member to pay us on a consistent basis to avoid long term delinquency and/or charge-off.
5. To keep management informed of operational issues affecting the credit union's collection activities by actively participating in discussions of ideas to minimize delinquency, repossessions and charge-offs.
6. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using their name, smiling while listening, responding as though they are the only one in your world at that time, and working with members to find the correct solutions to the problem causing them to become past due.
7. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement amp; Innovation and Relationship Building.
Knowledge and Skills:
Experience: Two years to five years of similar or related experience preferred (Contact Center and or Collections included), but not required.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills. 10-key calculator, typewriter, and keyboard skills. Microsoft Word and Excel proficient.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
About ELGA Credit Union
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