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Credit Union Collection Jobs in Arizona (NOW HIRING)

SunWest Federal Credit Union

Be Seen First

Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Post Charge Off Collection Specialist Division/Department: Collections Reports to: Collections ... Complete annual BSA training requirements as established by SunWest Credit Union. * Perform related ...

TruWest Credit Union

Collector III

Tempe, AZ · On-site

$27.78 - $30.87/hr

... collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to ...

TruWest Credit Union

Collector III

Tempe, AZ

$27.78 - $30.87/hr

... collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to ...

Desert Financial Credit Union

Paralegal I

Phoenix, AZ · On-site

Serve as Credit Union representative handling small claims court matters, including member account ... Lead discovery strategy execution, including document collection across lines of business, core ...

OneAZ Credit Union

Sr. Recovery Specialist

Phoenix, AZ

$21.12 - $26.40/hr

Join Us in Making an Impact At OneAZ Credit Union, our success is measured only by yours. We're ... Update and note demographics and collection activity on accounts through delinquent loan recovery ...

OneAZ Credit Union

Sr. Recovery Specialist

Phoenix, AZ · On-site

$21.12 - $26.40/hr

Join Us in Making an Impact • At OneAZ Credit Union, our success is measured only by yours. We're ... Update and note demographics and collection activity on accounts through delinquent loan recovery ...

SunWest Federal Credit Union

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Collector I

Glendale, AZ · On-site

$19.50 - $22/hr

Working knowledge of collection procedure and laws. * Minimum one to two years collections or loan call service center. * Valid driver's license required. * Understanding of Credit Union Philosophy

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Credit Union Collection information

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$6

$21

$33

How much do credit union collection jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for credit union collection in Arizona is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Arizona? For Credit Union Collection jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection jobs in Arizona look for? The top searched job categories for Credit Union Collection jobs in Arizona are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Arizona as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $44,574 per year, or $21.4 per hour.
Senior Special Credits Litigation Officer

Senior Special Credits Litigation Officer

Global Credit Union

Glendale, AZ • On-site

$79K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Special Credits Enforcement Manager
Functions Supervised: Special Credits Litigation
Primary Functions: This position involves regular interaction with (1) attorneys and law firm staff engaged to represent the credit union on collections matters, (2) local, state, and federal agencies relevant to collections activities, and (3) the courts with jurisdiction over these collection matters. The role is responsible for managing routine collections litigation matters and coordinating closely with collection teams to minimize losses for the credit union. This individual will play a crucial role in energizing the Special Credits Enforcement litigation team, ensuring high productivity, quality of work and attention to detail, while adhering to all relevant state and federal laws, regulations, and credit union policies and procedures.
Duties and Responsibilities:
  1. Collaborate with outside counsel to resolve delinquent accounts through collateral recovery, judgments, and garnishments. Track and manage attorney and third-party expenses, including review of legal bills using Legal Tracker.
  2. Ensure timely processing of small claims filings and prompt completion of legal actions on assigned accounts.
  3. Represent the credit union at civil cases and small claims court hearings when necessary.
  4. Handle payments, settlements, and/or the surrender of collateral with members and, as needed, attorneys involved in collections cases.
  5. Prepare affidavits, detailed correspondence, and other case-related documents.
  6. Work with Consumer Lending management on dealer buybacks and initial payment defaults.
  7. Refer collections matters to designated credit union-approved outside counsel.
  8. Escalate non-routine litigation matters to the credit union's Legal Department for handling and resolution. Work with the Legal Department as requested.
  9. Reply to emails and phone calls promptly and accurately.
  10. Make decisions on settlements or confessions of judgment on behalf of the credit union, within prescribed authority limits.
  11. Review, revise and/or sign declarations, as necessary.
  12. Provide monthly reporting for the Special Credits Enforcement Litigation department.
  13. Perform other assigned duties.

Qualifications
Education: A bachelor's degree in legal studies, business, finance, or a related field is expected. Advance degrees in law, business, or other related professional compliance or legal certifications are preferred.
Creditable Experience in Lieu of Education: At least two years of experience in an in-house legal department of a financial institution managing collection or bankruptcy litigation.
Experience/Skills: Must be self-driven with excellent verbal and written communication skills. Leadership skills are essential, with a proven ability to manage and motivate employees. Experience in legal processes involving repossessions, bankruptcy, collections, and recovery for varied types of consumer debt preferred. Sound judgment, strong negotiation abilities, management and critical thinking skills, as well as strong attention to detail are required.
Tenure: Assignment to Special Credits Litigation Officer (Category 09) and Senior Special Credits Litigation Officer (Category 08) will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's performance. At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 08
$79,989 - $132,798 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

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