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Credit Union Collection Jobs (NOW HIRING)

Connexus Credit Union

Collections Manager

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is ... Maintains a collection program and processes that result in charge-off and delinquency ratios ...

Neighbors FCU

Lending Sales Specialist

Baton Rouge, LA · On-site

... credit union collection policies and procedures. - Ability to input and retrieve data from computer. - Ability to use a calculator. - Ability to type accurately. - Ability to use and learn office ...

Peoples Credit Union

Be Seen First

Account Solutions Specialist

Webster City, IA · On-site

$40K - $50K/yr

Follow applicable federal and state collection laws, credit union policies, and regulatory guidance. * Stay informed regarding collection practices, bankruptcy procedures, repossession requirements ...

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Credit Union Collection information

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$7

$22

$36

How much do credit union collection jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

More about Credit Union Collection jobs
What cities are hiring for Credit Union Collection jobs? Cities with the most Credit Union Collection job openings:
What states have the most Credit Union Collection jobs? States with the most job openings for Credit Union Collection jobs include:
What job categories do people searching Credit Union Collection jobs look for? The top searched job categories for Credit Union Collection jobs are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.
Supervisor of Collections

Supervisor of Collections

Suncoast Credit Union

Tampa, FL

$54K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Supervise the daily operations of the collections area within the Member Solutions Department.

  • Manage collection queues and accounts activity, and assist staff with assessing members' financial situations by analyzing and verifying loan and financial information.

  • Restore past due loans to a current status by communicating with members and negotiating repayment plans within guidelines.

Suncoast Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Compensation: $54,000 - $78,000 based on experience and credentials

Schedule: Monday through Friday between the hours of 8:00 AM - 6:00 PM

The Supervisor of Member Solutions supervises the collection area within the Member Solutions Department. Key responsibilities include developing complex solutions to reinstate members’ loans to a current status, reestablishing creditworthiness, encouraging financial stability, and mitigating credit union risk. This role minimizes credit union loss and maximizes recoveries by ensuring appropriate staffing coverage to meet the collection and financial counseling needs of members. An ideal candidate can quickly adjust to changing priorities and shifting goals to maximize results enhancing employee or member experience.


Responsibilities
  • Supervise the daily operations of the collections area within the Member Solutions Department
  • Manage collection queues and accounts activity
  • Assist staff with assessing members’ financial situation by analyzing and verifying loan status, income, tax returns, county property tax records, credit, escrow accounts, and other financial obligations
  • Coach and train staff to meet Suncoast Credit Union standards and practices
  • Ensure the prompt communication of accurate data between credit union staff, members, and computer systems
  • Restore past due loans to a current status by communicating with members about their current financial situation and negotiating a repayment plan within member solutions guidelines
  • Collect data on the activity and volume of accounts impacted by the collection process
  • Analyze process data for strategic and efficient planning
  • Create a variety of reports for the department
  • Ensure proper policies and practices are implemented by reviewing and submitting workout solutions to the Real Estate Committee for approval
  • Collaborate with the Real Estate Committee to approve the best workout solution based on financial analysis from board-approved workout options
  • Maintain knowledge of current state and federal programs, such as Florida's hardest-hit program, to benefit members
  • Delegate responsibilities to staff and monitor progress
  • Set goals and objectives for team members, and guide staff in developing action plans to achieve operational results
  • Hire, train, coach, appraise, and reward staff, acknowledge staff feedback or concerns
  • Oversee the advancement or disciplinary matters of staff
  • Cultivate a strong team by building trust among the team members
  • Attend educational events such as conferences, courses, seminars, workshops, and meetings to increase professional knowledge

Qualifications
  • High school diploma or equivalent
  • 5+ years of collections experience
  • Supervisory experience preferred
  • Credit Union Financial Counselor Certification preferred
  • Ability to work evening and weekend hours outside of normal business operating hours
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve complex problems
  • Strong knowledge and understanding of regulatory compliance
  • Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

  • Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Qualifications:
  • High school diploma or equivalent
  • 5+ years of collections experience
  • Supervisory experience preferred
  • Credit Union Financial Counselor Certification preferred
  • Ability to work evening and weekend hours outside of normal business operating hours
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve complex problems
  • Strong knowledge and understanding of regulatory compliance
  • Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

  • Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Education:UNAVAILABLEEmployment Type: FULL_TIME

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