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Credit Union Collection Jobs (NOW HIRING)

Veridian Credit Union

$120 - $180/hr

Supervise the credit union's Watchlist loans, work with loan officers and management to cure weak credits and the collection of such credits, or the movement of such undesirable credits; assist in ...

Neighbors Credit Union

Collections Manager

Saint Louis, MO · On-site

$32.60 - $40.75/hr

Manage the delinquency portfolio by directing collection activities, loss mitigation efforts, and recovery strategies while ensuring compliance with credit union policies and applicable federal and ...

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Credit Union Collection information

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$36

How much do credit union collection jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What cities are hiring for Credit Union Collection jobs?

Cities with the most Credit Union Collection job openings:

What states have the most Credit Union Collection jobs?

States with the most job openings for Credit Union Collection jobs include:

What job categories do people searching Credit Union Collection jobs look for?

The top searched job categories for Credit Union Collection jobs are:

Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, and 16% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Credit Solutions Representative

Liberty First Credit Union

Lincoln, NE • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Why Liberty First Credit Union?
Join the company voted "The Best Company To Work For" in Lincoln and Omaha! We have 100+ associates and 7 locations in the Lincoln, Omaha and Seward areas.
Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.
Position - Credit Solutions Representative
General Summary:
Carry out various duties related to delinquent accounts for the Credit Solutions/Lending department. Serve our Membership by assisting members with their financial needs along with creating an awareness of all products and services to new and current members.
Job Duties:
Delinquency Duties
  • Provide assistance and options to members with delinquent accounts.
  • Conduct collection calls on past due loans and overdrawn deposit accounts.
  • Assist in the recovery and sale process of repossessions.
  • Process daily delinquent notices such as 5, 7, 14 or 15 days, Right to Cure Letters, and Health & Accident Insurance Claims.
  • Report delinquencies, foreclosures, and recovery plans to Management.
  • Develop the knowledge of all state and federal regulations that are applicable to the processing of delinquent loans and deposit accounts to stay in compliance.
  • Develop a working knowledge of the Bankruptcy Act and consumer protection regulations.
  • Prepare data and documents for judgements and other legal actions.
  • Assist with NADA Book value inquiries.
  • Assist with processing claims for payment protection programs.
  • Develop a working knowledge of the Credit Union's data processing and collection system.
Credit Union Products & Lending Duties
  • Develop an understanding of Credit Union history, philosophy, organization, bylaws, and operational procedures.
  • Develop the ability to cross-sell all credit union products to provide financial services for new and current members.
  • Assist with taking deposit and loan applications by conducting the interview process, gathering background information as required.
  • Maintain knowledge of rates and terms for deposits and loan products to assist in providing quotes to members.
  • Crosstrain throughout the credit union departments to maintain product knowledge and services to up-sell and cross-sell to our members.
  • Handle acquisition and sale of foreclosure properties.
  • Function as a backup to open new accounts and assist with loans.
Additional Duties
  • Actively support our "sales and service "culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
  • Expect and embrace change by being flexible and adaptable with the ability to work independently and in a team environment with positive work actions. Meet performance objectives and expectations (i.e. Sales, Service and Reliability).
  • Participate in community and business-related events conducting oneself in a professional manner in relationship to all credit union activities.
  • Develop a working knowledge of competitor's products/services with continued interest in improving quality products/services for the credit union.
  • Complete in-house training based on required classes set up for this position.
  • Assist in any area as directed by management.
Job Requirements:
  • 1 year of financial institution experience with service/sales experience preferred.
  • Some post-high school education preferred.
  • Professional, well-developed interpersonal skills required for servicing our members, with the ability to consistently demonstrate a positive attitude and professional image.
  • Excellent written and verbal communication skills
  • Must demonstrate good judgment and decision-making skills.
  • Ability to analyze variables and complicated situations and apply procedures and principles to develop solutions.
Work Hours
Full-time. Monday - Friday plus Saturday rotation.
Location
Lincoln, NE
Wage
  • Base Hourly Wage: $20+per hour. Negotiable
  • Eligible for monthly incentives
  • Eligible for a discretionary gain-share plan payment annually
  • Eligible for a base wage increase annually as part of a merit performance review
LFCU BENEFITS AND OTHER PROGRAMS
Insurance Benefits
  • Medical - LFCU pays 85% of premium, associates pay only 15%
  • Dental - Free to associates
  • Vision - LFCU pays 50% of premium
  • Life and ADD - 2x annual salary. LFCU pays 100% of premium
  • Short-term and Long-term Disability - LFCU pays 100% of premium
  • AFLAC Supplemental -Cancer, Critical Care, Accident, Hospital - associate paid
  • Flexible Spending Accounts (FSA) - Health Savings and Dependent Care
Retirement Plan - LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 100% up to 3% plus 50% up to 5%of associate's 401(k) contributions.
Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.
Paid Leave
  • Vacation- 2 weeks/year for new hires
  • Sick - 2 weeks/year for new hires
  • Personal Day - 2 days earned after one year
  • Holiday Pay - 6 per year. Plus 5 reserved holidays designated as either all-staff meetings or paid days off.
  • Funeral Leave
Additional Programs
  • Anniversary Award
  • Employee Assistance Program
  • Quarterly all-staff professional development
  • Tuition Reimbursement
  • Fitness Club Reimbursement
  • Free Breakfast on Fridays
  • LFCU Apparel - 2 free items annually
  • Jeans Day options with charity donation

Compensation
20.00+ per hour

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