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Credit Resolution Specialist Jobs (NOW HIRING)

Wells Fargo

Lead Credit Resolution Specialist

Danbury, CT · On-site

$167K - $260K/yr

The Lead Credit Resolution Specialist will leverage expertise to develop forward-looking solutions that balance risk, recovery, and business objectives. The position requires both strategic vision ...

Wells Fargo

Lead Credit Resolution Specialist

Chandler, AZ · On-site

$167K - $260K/yr

The Lead Credit Resolution Specialist will leverage expertise to develop forward-looking solutions that balance risk, recovery, and business objectives. The position requires both strategic vision ...

Wells Fargo

Lead Credit Resolution Specialist

Irving, TX · On-site

$167K - $260K/yr

The Lead Credit Resolution Specialist will leverage expertise to develop forward-looking solutions that balance risk, recovery, and business objectives. The position requires both strategic vision ...

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How much do credit resolution specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a Credit Resolution Specialist job?

A Credit Resolution Specialist is responsible for investigating and resolving outstanding credit issues, disputes, or overdue accounts. They work with customers, internal teams, and sometimes collection agencies to ensure timely payments and maintain positive financial relationships. Their tasks may include analyzing account discrepancies, negotiating repayment plans, and updating account records. Strong communication, problem-solving, and attention to detail are essential for this role.

What jobs make $1,000,000 a year?

In the context of a Credit Resolution Specialist, earning $1,000,000 annually is uncommon and typically limited to high-level executive roles such as Chief Credit Officer or Chief Financial Officer in large financial institutions. These positions require extensive experience, advanced skills, and often involve bonuses, stock options, or profit sharing. Most professionals in credit resolution roles earn significantly less than this figure.

What does a typical workday look like for a Credit Resolution Specialist?

As a Credit Resolution Specialist, your day typically involves analyzing delinquent accounts, reaching out to customers to discuss payment options or resolve disputes, and collaborating closely with collections teams and other departments. You'll use specialized software to document interactions, review credit histories, and track resolutions, balancing customer satisfaction with company policy and regulatory compliance. The role often requires multitasking between inbound calls, emails, and case reviews, and you may participate in team meetings to discuss complex cases or share best practices. The work environment is usually structured, with clear performance metrics and support from supervisors, making it ideal for those who enjoy problem-solving and interacting with people.

What does a credit resolution specialist do?

A credit resolution specialist reviews and manages customer credit accounts to resolve disputes, improve credit scores, and recover outstanding payments. They analyze credit reports, communicate with clients and creditors, and often use credit reporting tools to facilitate solutions and ensure compliance with financial regulations.

What is the highest paying job in credit?

In credit-related careers, senior roles such as Credit Director or Credit Vice President tend to have the highest salaries, often exceeding six figures. These positions typically require extensive experience, strong leadership skills, and advanced knowledge of credit risk management and financial analysis tools.

What are the key skills and qualifications needed to thrive in the Credit Resolution Specialist position, and why are they important?

To thrive as a Credit Resolution Specialist, you need a solid understanding of credit analysis, debt management, and financial regulations, often supported by a background in finance or accounting. Familiarity with credit bureau reporting systems, collections software, and CRM tools is typically required, along with knowledge of FCRA and related laws. Excellent problem-solving abilities, negotiation skills, and effective communication help you work successfully with both customers and internal teams. These competencies enable you to resolve complex credit issues efficiently while maintaining compliance and positive client relationships.

What does a credit specialist do?

A credit resolution specialist reviews and manages customer credit accounts to resolve issues such as overdue payments or disputes. They analyze credit reports, communicate with clients and creditors, and develop plans to improve credit standing, often using credit reporting tools and maintaining detailed records.
More about Credit Resolution Specialist jobs
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Credit Resolution Specialist jobs near you
Infographic showing various Credit Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Credit Resolution Specialist

Credit Resolution Specialist

Childrens Hospital of The Kings Daughters

Norfolk, VA

$17/hr

Full-time

Posted 13 days ago

Children's Hospital Of The King's Daughters rating

7.4

Company rating: 7.4 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

347th of 1,051 rated hospitals

Job description

  • GENERAL SUMMARY
    • The Credit Resolution Specialist is responsible for monitoring and resolving accounts in a credit status assigned in their work queue. This role analyzes the account, confirms current charges have been properly adjudicated, and verifies that the payment by the payer and patient is accurate. Reports to department manager.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Maintains compliance related to government payers by analyzing the account and taking the required action to resolve the credit.
    • Analyzes account to determine the credit reason.
    • Utilizes payer remits, payer websites, the billing system and other resources to determine the reason and action required.
    • Ensures, if two payers are involved, the correct primary/secondary payment is on file for each payer.
    • Updates insurance information based on new information obtained, and request claim submission for new payer.
    • Enters and applies adjustments up to $1,000. Submits request for adjustments greater than $1,000 for approval and processing.
    • Enters refunds to patient/parent/guarantor or payer up to $3,000.  Submits request for refunds greater than $3,000 for approval and processing.
    • Audits specified accounts in a credit status.
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • High school diploma or equivalent required.
    • Minimum of one year credit resolution, customer service and document imaging acquired in a hospital patient account department, physician office or medical services organization. 
    • Experience with credit resolution functions from investigation, review and determination. 
    • Must have experience with third party payer insurance processes from verification, billing, coding and medical terminology. 
    • Ability to effectively gather and exchange information in both oral and written communication with proper grammar, spelling and punctuation.
    • Experience in working in a high volume environment with specific deadlines to accomplish task.
    • Strong computer skills with experience utilizing MS Office suite required.
  • WORKING CONDITIONS
    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.
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