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Remote Credit Resolution Specialist Jobs (NOW HIRING)

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions ...

Harris

$25/hr

... Specialist who will analyze credit balances to determine their cause, facilitate account resolution ... This remote role welcomes candidates anywhere in the US in the Central timezone. Wage: $18 - $25/hr ...

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$55

How much do remote credit resolution specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a remote credit resolution specialist?

A Remote Credit Resolution Specialist is a professional who works from a remote location to help resolve issues related to credit accounts, such as overdue payments, disputes, and credit report inaccuracies. They communicate with customers, creditors, and other parties primarily via phone, email, or online platforms. Their main responsibilities include investigating credit problems, negotiating payment plans, and ensuring compliance with relevant laws and regulations. This role requires strong communication, problem-solving skills, and knowledge of credit and collections processes.

How does a remote credit resolution specialist typically collaborate with other departments to resolve customer issues?

As a Remote Credit Resolution Specialist, you will often work closely with teams such as customer service, collections, and account management to resolve discrepancies or disputes on customer accounts. Collaboration usually happens through email, instant messaging, virtual meetings, and shared case management systems. Timely and clear communication is essential to ensure customer concerns are addressed efficiently and that all internal stakeholders are kept informed of resolution progress. Building good relationships with colleagues in related departments can significantly improve problem-solving speed and customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote credit resolution specialist, and why are they important?

To thrive as a Remote Credit Resolution Specialist, you need a solid understanding of credit and collections processes, strong analytical skills, and typically a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, credit reporting tools, and payment processing systems is often required. Excellent communication, negotiation, and problem-solving abilities are crucial for building rapport and resolving disputes with clients. These skills ensure effective debt recovery, maintain positive customer relationships, and contribute to the organization's financial health.

What is the difference between Remote Credit Resolution Specialist vs Remote Collections Agent?

AspectRemote Credit Resolution SpecialistRemote Collections Agent
CredentialsCredit or finance certifications often preferredBasic financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, focused on resolving credit issuesRemote, focused on collecting overdue payments
Industry UsageFinancial services, credit bureaus, banksCollections agencies, banks, credit card companies
Search/Comparison IntentUnderstanding credit resolution rolesDifference between credit resolution and collections

The main difference is that a Remote Credit Resolution Specialist focuses on resolving credit issues and improving credit profiles, while a Remote Collections Agent primarily works on collecting overdue payments. Both roles may require similar financial knowledge, but their goals and daily tasks differ significantly.

More about Remote Credit Resolution Specialist jobs
What cities are hiring for Remote Credit Resolution Specialist jobs? Cities with the most Remote Credit Resolution Specialist job openings:
What are the most commonly searched types of Credit Resolution Specialist jobs? The most popular types of Credit Resolution Specialist jobs are:
What states have the most Remote Credit Resolution Specialist jobs? States with the most job openings for Remote Credit Resolution Specialist jobs include:
What job categories do people searching Remote Credit Resolution Specialist jobs look for? The top searched job categories for Remote Credit Resolution Specialist jobs are:
Remote Credit Resolution Specialist jobs near you
Infographic showing various Remote Credit Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Remote Credit Balance Specialist

Addison Group

Indianapolis, IN • Remote

$20 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Job Title:

Credit Balance Specialist

Industry:

Healthcare Revenue Cycle Management

Location (City, State):

Remote (Candidates must reside in FL, GA, IN, KY, MS, MO, NC, OH, SC, or TX)

Compensation:

$20–$22/hour (Higher rates may be considered based on experience.)

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

Work Schedule:

  • Full-time, Monday–Friday
  • Training schedule: 8:00 AM–5:00 PM ET
  • Flexible start times available after training (between 7:00 AM–9:00 AM ET)
  • Two weeks of paid training provided

About Our Client:

Addison Group is partnering with our client, a growing healthcare revenue cycle organization, to hire experienced Credit Balance Specialists. This fully remote opportunity is ideal for professionals with a strong background in healthcare reimbursement, payment research, and credit balance resolution who are looking to join a collaborative team with opportunities for long-term growth.

Job Description:

The Credit Balance Specialist is responsible for researching and resolving patient and insurance credit balances while ensuring compliance with payer guidelines and organizational policies. This position requires strong analytical skills, experience reviewing account activity, and the ability to independently manage assigned workloads in a fast-paced revenue cycle environment.

Qualifications:

  • Minimum of 1 year of healthcare credit balance, insurance collections, or revenue cycle experience
  • Experience working within hospital or physician billing environments
  • Ability to interpret Explanation of Benefits (EOBs), Remittance Advices (RAs), and coordination of benefits
  • Working knowledge of government and commercial insurance payers
  • Experience researching payment history, adjustments, and account transactions
  • Familiarity with Epic or other electronic medical record and billing systems preferred
  • Strong attention to detail and excellent organizational skills
  • Self-motivated with the ability to manage priorities independently
  • Positive attitude and strong communication skills

Key Responsibilities:

  • Review and resolve assigned patient and insurance credit balance accounts
  • Research account activity to determine appropriate refunds or adjustments
  • Analyze payment postings, write-offs, and reimbursement transactions for accuracy
  • Process patient and third-party refunds in accordance with payer and regulatory guidelines
  • Interpret EOBs and remittance advice to determine appropriate account resolution
  • Document account activity thoroughly and maintain accurate records within the billing system
  • Meet productivity and quality expectations while maintaining a high level of accuracy
  • Identify recurring trends and communicate findings to leadership when appropriate

Perks:

  • 100% remote position
  • Multiple openings with a growing healthcare organization
  • Performance-based bonus opportunities
  • Supportive leadership and collaborative team environment
  • Long-term career growth potential
  • Engaging employee recognition programs and team incentives

Additional Details:

  • Contract-to-hire opportunity
  • Immediate openings available (two-week notice accepted)
  • One-step virtual interview process
  • Candidates with strong healthcare revenue cycle experience, including credit balances, denials, appeals, insurance follow-up, or A/R ownership, are encouraged to apply
  • Stable work history and demonstrated ownership of accounts are highly preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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