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Remote Credit Resolution Specialist Jobs (NOW HIRING)

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

... credit check and drug screening as a condition of employment, where permitted by applicable law ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Customer Resolution Specialist

Fort Mill, SC · Remote

$23.37 - $31.15/hr

... credit check and drug screening as a condition of employment, where permitted by applicable law ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Customer Resolution Specialist

Iowa, LA · Remote

$23.37 - $31.15/hr

... credit check and drug screening as a condition of employment, where permitted by applicable law ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Customer Resolution Specialist

Fort Mill, SC · Remote

$23.37 - $31.15/hr

What We DoThe Customer Resolution Specialist is responsible for providing high level customer ... Diplomatic Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of ...

Infinx Healthcare

Credit Balance Specialist

Remote Summary Description: The Credit Balance Resolution Specialist resolves complex credit balance accounts across hospital and physician portfolios while preventing inappropriate refunds. This ...

Curative HR LLC

Claims Resolution Specialist

Austin, TX · Remote

$25 - $29/hr

Summary The Claims Resolution Specialist is responsible for ensuring accurate, timely, and ... Maintain a secure remote work environment. * Perform additional duties and special projects as ...

Curative HR LLC

Claims Resolution Specialist

Austin, TX · On-site +1

$25 - $29/hr

Summary The Claims Resolution Specialist is responsible for ensuring accurate, timely, and ... Maintain a secure remote work environment. * Perform additional duties and special projects as ...

Curative HR LLC

Claims Resolution Specialist

Austin, TX · Remote

$25 - $29/hr

Summary The Claims Resolution Specialist is responsible for ensuring accurate, timely, and ... Maintain a secure remote work environment. * Perform additional duties and special projects as ...

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Remote Credit Resolution Specialist information

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$13

$28

$55

How much do remote credit resolution specialist jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a Remote Credit Resolution Specialist?

A Remote Credit Resolution Specialist is a professional who works from a remote location to help resolve issues related to credit accounts, such as overdue payments, disputes, and credit report inaccuracies. They communicate with customers, creditors, and other parties primarily via phone, email, or online platforms. Their main responsibilities include investigating credit problems, negotiating payment plans, and ensuring compliance with relevant laws and regulations. This role requires strong communication, problem-solving skills, and knowledge of credit and collections processes.

How does a Remote Credit Resolution Specialist typically collaborate with other departments to resolve customer issues?

As a Remote Credit Resolution Specialist, you will often work closely with teams such as customer service, collections, and account management to resolve discrepancies or disputes on customer accounts. Collaboration usually happens through email, instant messaging, virtual meetings, and shared case management systems. Timely and clear communication is essential to ensure customer concerns are addressed efficiently and that all internal stakeholders are kept informed of resolution progress. Building good relationships with colleagues in related departments can significantly improve problem-solving speed and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Credit Resolution Specialist, and why are they important?

To thrive as a Remote Credit Resolution Specialist, you need a solid understanding of credit and collections processes, strong analytical skills, and typically a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, credit reporting tools, and payment processing systems is often required. Excellent communication, negotiation, and problem-solving abilities are crucial for building rapport and resolving disputes with clients. These skills ensure effective debt recovery, maintain positive customer relationships, and contribute to the organization's financial health.

What is the difference between Remote Credit Resolution Specialist vs Remote Collections Agent?

AspectRemote Credit Resolution SpecialistRemote Collections Agent
CredentialsCredit or finance certifications often preferredBasic financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, focused on resolving credit issuesRemote, focused on collecting overdue payments
Industry UsageFinancial services, credit bureaus, banksCollections agencies, banks, credit card companies
Search/Comparison IntentUnderstanding credit resolution rolesDifference between credit resolution and collections

The main difference is that a Remote Credit Resolution Specialist focuses on resolving credit issues and improving credit profiles, while a Remote Collections Agent primarily works on collecting overdue payments. Both roles may require similar financial knowledge, but their goals and daily tasks differ significantly.

More about Remote Credit Resolution Specialist jobs
What cities are hiring for Remote Credit Resolution Specialist jobs? Cities with the most Remote Credit Resolution Specialist job openings:
What are the most commonly searched types of Credit Resolution Specialist jobs? The most popular types of Credit Resolution Specialist jobs are:
What states have the most Remote Credit Resolution Specialist jobs? States with the most job openings for Remote Credit Resolution Specialist jobs include:
What job categories do people searching Remote Credit Resolution Specialist jobs look for? The top searched job categories for Remote Credit Resolution Specialist jobs are:
Remote Credit Resolution Specialist jobs near you
Infographic showing various Remote Credit Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Customer Resolution Specialist

Customer Resolution Specialist

First American

Concord, NC • Remote

$23.37 - $31.15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer's voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.

WHAT YOU'LL DO

  • Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
  • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
  • Identifies emerging trends and notifies leaders
  • Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
  • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
  • Maintain and create logs, records, and files. Acts as a resource for information.
  • May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
  • May provide training/product demonstrations. Customize to meet customer's needs/ applications.
  • Other duties as assigned

WHAT YOU'LL BRING

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • High School diploma or equivalent required
  • Generally has 5+ years of related experience
  • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
  • Requires extensive knowledge of the company's products and services.
  • Excellent organization skills, strong time management, and the ability to meet deadlines
  • Strong research, and problem-solving skills
  • Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
  • Strong MS Office skills
  • Excellent interpersonal and communication skills (verbal and written)
  • Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
  • Strong knowledge of computerized data entry system or other relevant applications.
  • Diplomatic

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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