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Remote Credit Resolution Specialist Jobs in Virginia

Ntiva

AP Credit Card Specialist

Mclean, VA · On-site +1

$57K - $62K/yr

How you'll make an impact The Accounts Payable Credit Card Specialist will assist in ensuring that ... This is a remote position; however, team members should be willing and able to travel if the need ...

Virginia Credit Union

Senior Collection Specialist

Roanoke, VA · Remote

$18.25 - $24.50/hr

Acts as a resource for other credit union staff. * Makes decision to restrict debit cards * Makes ... Contact delinquent members to determine intent to pay and bring resolution to unpaid accounts ...

PenFed Credit Union

Training Specialist I

Alexandria, VA · On-site +1

$45K - $100K/yr

Overview Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Training Specialist I. The Training Specialist ...

L3HHCM20

Specialist, Procurement

Richmond, VA · Remote

$79K - $147K/yr

Remote Opportunity Job Schedule : 9/80: Employees work nine out of every fourteen days totaling 80 ... resolution, and continuous process improvement. This is an opportunity to join a mission-driven ...

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Remote Credit Resolution Specialist information

What is a remote credit resolution specialist?

A Remote Credit Resolution Specialist is a professional who works from a remote location to help resolve issues related to credit accounts, such as overdue payments, disputes, and credit report inaccuracies. They communicate with customers, creditors, and other parties primarily via phone, email, or online platforms. Their main responsibilities include investigating credit problems, negotiating payment plans, and ensuring compliance with relevant laws and regulations. This role requires strong communication, problem-solving skills, and knowledge of credit and collections processes.

How does a remote credit resolution specialist typically collaborate with other departments to resolve customer issues?

As a Remote Credit Resolution Specialist, you will often work closely with teams such as customer service, collections, and account management to resolve discrepancies or disputes on customer accounts. Collaboration usually happens through email, instant messaging, virtual meetings, and shared case management systems. Timely and clear communication is essential to ensure customer concerns are addressed efficiently and that all internal stakeholders are kept informed of resolution progress. Building good relationships with colleagues in related departments can significantly improve problem-solving speed and customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote credit resolution specialist, and why are they important?

To thrive as a Remote Credit Resolution Specialist, you need a solid understanding of credit and collections processes, strong analytical skills, and typically a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, credit reporting tools, and payment processing systems is often required. Excellent communication, negotiation, and problem-solving abilities are crucial for building rapport and resolving disputes with clients. These skills ensure effective debt recovery, maintain positive customer relationships, and contribute to the organization's financial health.

What is the difference between Remote Credit Resolution Specialist vs Remote Collections Agent?

AspectRemote Credit Resolution SpecialistRemote Collections Agent
CredentialsCredit or finance certifications often preferredBasic financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, focused on resolving credit issuesRemote, focused on collecting overdue payments
Industry UsageFinancial services, credit bureaus, banksCollections agencies, banks, credit card companies
Search/Comparison IntentUnderstanding credit resolution rolesDifference between credit resolution and collections

The main difference is that a Remote Credit Resolution Specialist focuses on resolving credit issues and improving credit profiles, while a Remote Collections Agent primarily works on collecting overdue payments. Both roles may require similar financial knowledge, but their goals and daily tasks differ significantly.

What does a remote credit resolution specialist do?

A remote credit resolution specialist reviews and resolves credit account issues, such as disputes, delinquencies, or errors, often communicating with customers and creditors via phone, email, or online systems. They analyze credit reports, negotiate payment plans, and ensure compliance with financial regulations to help restore or improve credit standing.

What are popular job titles related to Remote Credit Resolution Specialist jobs in Virginia?

For Remote Credit Resolution Specialist jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Credit Resolution Specialist jobs in Virginia look for?

The top searched job categories for Remote Credit Resolution Specialist jobs in Virginia are:

What cities in Virginia are hiring for Remote Credit Resolution Specialist jobs?

Cities in Virginia with the most Remote Credit Resolution Specialist job openings:

Remote Credit Resolution Specialist jobs near you
Infographic showing various Remote Credit Resolution Specialist job openings in Virginia as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution.

Insurance Account Resolution Specialist - Digitech - Remote

Boydton, VA • On-site, Remote

Sarnova HC, LLC
Health Care and Social Assistance • 501 - 1,000 employees

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Recommended by parents

Learn more about Sarnova HC, LLCexternal

$13.75 - $19.25/hr

Full-time

Retirement

Re-posted 7 days ago

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
Digitech is seeking a highly motivated and detail-oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow-through, and the ability to manage a high-volume workload in a fast-paced environment.
This is a remote, work-from-home position, operating Monday through Friday during standard business hours, aligned with the team's 8:00am-4:30pm Eastern Time schedule.
Essential Duties and Responsibilities:
  • Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers
  • Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow-up actions to release claims for processing
  • Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions
  • Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims
  • Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing
  • Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer-specific requirements
  • Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds
  • Maintain accurate, detailed notes in billing systems for all follow-up activities, findings, and next steps
  • Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement
  • Meet daily productivity and accuracy expectations, contributing to a high-performing team environment
  • Additional job duties as assigned

Skills/Experience Required:
  • Education: High School Diploma or equivalent required
  • Strong computer skills, including working knowledge of MS Outlook, Word, and Excel
  • Ability to type 40 WPM with accuracy
  • Proven ability to handle high-volume workloads, prioritize effectively, and meet tight deadlines
  • Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful
  • Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers
  • Excellent written communication skills for crafting clear, accurate documentation and correspondence
  • Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings
  • Highly organized, self-paced, and capable of managing work independently in a remote environment
  • Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech

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