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Remote Credit Resolution Specialist Jobs (NOW HIRING)

First American

$23.37 - $31.15/hr

... credit check and drug screening as a condition of employment, where permitted by applicable law ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

... credit check and drug screening as a condition of employment, where permitted by applicable law ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

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Remote Credit Resolution Specialist information

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$55

How much do remote credit resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a Remote Credit Resolution Specialist?

A Remote Credit Resolution Specialist is a professional who works from a remote location to help resolve issues related to credit accounts, such as overdue payments, disputes, and credit report inaccuracies. They communicate with customers, creditors, and other parties primarily via phone, email, or online platforms. Their main responsibilities include investigating credit problems, negotiating payment plans, and ensuring compliance with relevant laws and regulations. This role requires strong communication, problem-solving skills, and knowledge of credit and collections processes.

How does a Remote Credit Resolution Specialist typically collaborate with other departments to resolve customer issues?

As a Remote Credit Resolution Specialist, you will often work closely with teams such as customer service, collections, and account management to resolve discrepancies or disputes on customer accounts. Collaboration usually happens through email, instant messaging, virtual meetings, and shared case management systems. Timely and clear communication is essential to ensure customer concerns are addressed efficiently and that all internal stakeholders are kept informed of resolution progress. Building good relationships with colleagues in related departments can significantly improve problem-solving speed and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Credit Resolution Specialist, and why are they important?

To thrive as a Remote Credit Resolution Specialist, you need a solid understanding of credit and collections processes, strong analytical skills, and typically a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, credit reporting tools, and payment processing systems is often required. Excellent communication, negotiation, and problem-solving abilities are crucial for building rapport and resolving disputes with clients. These skills ensure effective debt recovery, maintain positive customer relationships, and contribute to the organization's financial health.

What is the difference between Remote Credit Resolution Specialist vs Remote Collections Agent?

AspectRemote Credit Resolution SpecialistRemote Collections Agent
CredentialsCredit or finance certifications often preferredBasic financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, focused on resolving credit issuesRemote, focused on collecting overdue payments
Industry UsageFinancial services, credit bureaus, banksCollections agencies, banks, credit card companies
Search/Comparison IntentUnderstanding credit resolution rolesDifference between credit resolution and collections

The main difference is that a Remote Credit Resolution Specialist focuses on resolving credit issues and improving credit profiles, while a Remote Collections Agent primarily works on collecting overdue payments. Both roles may require similar financial knowledge, but their goals and daily tasks differ significantly.

More about Remote Credit Resolution Specialist jobs
What cities are hiring for Remote Credit Resolution Specialist jobs? Cities with the most Remote Credit Resolution Specialist job openings:
What are the most commonly searched types of Credit Resolution Specialist jobs? The most popular types of Credit Resolution Specialist jobs are:
What states have the most Remote Credit Resolution Specialist jobs? States with the most job openings for Remote Credit Resolution Specialist jobs include:
What job categories do people searching Remote Credit Resolution Specialist jobs look for? The top searched job categories for Remote Credit Resolution Specialist jobs are:
Remote Credit Resolution Specialist jobs near you
Infographic showing various Remote Credit Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Patient Resolution Specialist - Remote

Patient Resolution Specialist - Remote

Med-Metrix

Red Bank, NJ • On-site, Remote

Full-time

Posted 4 days ago

Med-Metrix rating

7.3

Company rating: 7.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

192nd of 426 rated business services

Job description

Job Purpose
The Patient Resolution Specialist manages a large volume of inbound and outbound calls in a timely manner, to patients of our client hospital and health systems, to secure payment of outstanding account balances, resolve account inquiries, and investigate and document status of these account activities. The Patient Resolution Specialist has ownership for effectively resolving patient inquiries and advancing payment of patient account receivables while keeping patient satisfaction at the core of every interaction.
Duties and Responsibilities
  • Manage a continuous and high volume of in-bound and out-bound calls from patients, health systems, and insurance carriers, while simultaneously navigating and updating numerous systems, to resolve patient accounts inquiries and collect payment
  • Attain payment of outstanding patient accounts through use of effective negotiation and customer service skills
  • Accurately records status of collection efforts in company and member systems
  • Research alternate insurance or payment options from various client resources available while navigating and updating multiple patient accounting systems.
  • Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines
  • Responsible for meeting monthly goals and quality standards through efficient and accurate work processes
  • Other duties as assigned
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Understand and comply with Information Security and HIPAA policies and procedures at all times
  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications
  • High school diploma or equivalent required
  • At least 5 years' experience working in a related role, with at least 1 year experience working in an inbound/outbound call center environment
  • Strong working knowledge of the healthcare reimbursement process
  • Working knowledge of Microsoft Office applications
  • Strong interpersonal skills, ability to communicate well at all levels of the organization
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
  • High level of integrity and dependability with a strong sense of urgency and results oriented
  • Excellent written and verbal communication skills required
  • Gracious and welcoming personality for customer service interaction

Working Conditions
  • Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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