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How much do cps call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CPS call center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS call center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS call center representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

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What cities are hiring for Cps Call Center jobs?

Cities with the most Cps Call Center job openings:

What states have the most Cps Call Center jobs?

States with the most job openings for Cps Call Center jobs include:

What job categories do people searching Cps Call Center jobs look for?

The top searched job categories for Cps Call Center jobs are:

Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Hotline Support Specialist

Chicago, IL • On-site

Chicago Public Schools
See more jobs at Chicago Public Schoolsexternal

Part-time, Temporary

Re-posted 8 days ago

Job description

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 500+ schools and employing approximately 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
Under the Office of Portfolio Management (OPM), the Office of Access and Enrollment (OAE) ensures all CPS students have equal access to high-quality programs that fit their educational needs. OAE manages the admissions process through the GoCPS Application platform for families who are seeking admission to early childhood through high school programs.
Job Summary:
Reporting to the Director of OAE, the Hotline Support Specialist will provide support to stakeholders seeking assistance with the GoCPS application process. This role collaborates with the OAE Team on administrative milestones and tasks, and provides technical support to parents, school-based staff, and the vendor call center. This part-time/temporary position will be compensated for time worked on an hourly basis. The work schedule for this role will be up to but no more than 30 hours per week. Due to the part-time/temporary nature of this work, this is not a benefit-eligible position.
The Hotline Support Specialist will be held accountable for the following responsibilities:
  • Performs primary help desk/call center duties
  • Provides support to internal and external users with GoCPS Application related issues.
  • Works as part of a team to provide support and customer service to GoCPS Stakeholders through multiple channels, including email requests and phone calls received on CPS mainlines.
  • Provides support to users regarding password resets and retrievals.
  • Works with a multi-queue phone software system and ticketing system to answer calls and document support provided
  • Provide informational updates to GoCPS Stakeholders.
  • Provide administrative and office support on special projects as assigned
  • Refer all complaints that are within scope to the appropriate team for follow up.
  • Refer any complaints that are out of scope to the appropriate department or District resources
  • Perform other related duties as assigned.

In order to be successful and achieve the above responsibilities, the Hotline Support Specialist must possess the following qualifications:
Education Required:
  • High school diploma or GED equivalent required
  • Associate's degree from an accredited college or university preferred

Experience Required:
  • Minimum of three (3) years of professional experience in a call center/customer support environment
  • Experience with data entry and managing multiple task in a fast paced environment, required
  • Experience with or knowledge of the GoCPS application process preferred

Other Requirements:
  • Bilingual English/Spanish, English/Mandarin, English/Polish, English/Arabi

Knowledge, Skills and Abilities:
  • Ability to effectively communicate over the phone, present information to callers, and respond to questions from parents and school staff in a timely manner.
  • Interpersonal skills and the ability to work with a wide range of people, including children, parents, and CPS staff.
  • Ability to communicate effectively, both verbally and in writing with management.
  • Demonstrate computer proficiency, spreadsheet, and database software.
  • Ability to use a range of technology, including but not limited to Microsoft Office, Google Suite,.
  • Ability to work independently as well as function effectively and collaboratively in a team environment.
  • Excellent organizational skills and ability to effectively multi-task.
  • Ability to define problems, analyze data, and outline valid conclusions and action steps
  • Refer all complaints that are within scope to the appropriate team for follow up

Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

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