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Cps Call Center information

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$10

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How much do cps call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What is a CPS Call Center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS Call Center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

Is it hard to get hired by CPS?

Getting hired as a CPS Call Center employee typically involves meeting minimum qualifications, passing background checks, and completing training. The hiring process can be competitive, and candidates often need good communication skills and customer service experience. Preparation and understanding of the role can improve chances of employment.

What jobs pay 4000 a week without a degree?

In a CPS call center or similar customer service roles, earning $4,000 a week typically requires advanced skills, experience, or supervisory responsibilities, which are uncommon without a degree. High-paying positions in this field are rare, and most roles pay less; however, some senior or specialized positions may reach higher earnings with overtime or bonuses. Generally, achieving such income levels often involves sales, management, or technical roles that emphasize performance and experience over formal education.

What do you need to become a CPS agent?

To become a CPS (Child Protective Services) agent, candidates typically need a high school diploma or equivalent, relevant experience in social work or child welfare, and strong communication and assessment skills. Some positions may require a bachelor's degree in social work, psychology, or a related field, along with background checks and training specific to child protection protocols.

What are the key skills and qualifications needed to thrive as a CPS Call Center Representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.

How much does CPS get paid per hour?

CPS Call Center agents typically earn between $12 and $20 per hour, depending on experience, location, and specific responsibilities. The role often requires strong communication skills and familiarity with case management systems.
More about Cps Call Center jobs
What cities are hiring for Cps Call Center jobs? Cities with the most Cps Call Center job openings:
What states have the most Cps Call Center jobs? States with the most job openings for Cps Call Center jobs include:
What job categories do people searching Cps Call Center jobs look for? The top searched job categories for Cps Call Center jobs are:
Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Crisis Peer Support Specialist (CPS) Lancaster County

Crisis Peer Support Specialist (CPS) Lancaster County

Peerstar LLC

Lancaster, PA • On-site

$17 - $21.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Peerstar rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Crisis Peer Support Specialist (CPS)

Summary

Are you ready to use your lived experience to make a difference in someone’s most critical moment? As a Crisis Certified Peer Support Specialist at Peerstar, you’ll bring hope, connection, and recovery-focused support to individuals experiencing mental health and/or substance use crises—responding in the field, on the phone, and in the community alongside a dedicated behavioral health crisis team.

Benefits

• Health Insurance (Full-Time only)

• Dental & Vision Insurance (Full-Time only)

• 401k with Match

• Paid Time Off

• Referral Bonus

About the Role

The Crisis Peer Support Specialist is a responsive, self-directed professional who provides immediate and ongoing peer support to individuals in behavioral health crisis. Working under the direction of crisis staff, this role involves mobile field response, crisis call center support, and community-based follow-up—all grounded in the power of shared lived experience.

This position is expected to meet the following productivity standards:

• A minimum of 1,500 minutes per month of active case involvement

• A minimum of 5 crisis mobile outreaches per month (or as needed)

• Availability to assist with mobile outreaches up to two hours prior to the end of scheduled shift

• Provide limited follow-up support to individuals after the crisis situation resolves to assist with care navigation and coordination

What You’ll Do

• Respond to referrals and requests for peer support within the behavioral health crisis system

• Engage individuals in screening and initial needs identification

• Provide peer support during crisis situations—in person, over the phone, or via mobile response

• Use lived experience to build trust, support de-escalation, and promote recovery

• Assist individuals in developing and working toward personal recovery goals

• Help navigate behavioral health, medical, and community resources

• Collaborate with crisis staff, clinicians, and community providers on care coordination

• Support safety planning and connection to ongoing services

• Participate in team meetings for case review and coordination

• Complete timely, accurate documentation in accordance with agency, county, and state requirements

Qualifications

• PCB Certified Peer Specialist (CPS) in Pennsylvania

• Lived experience with mental health and/or substance use recovery

• 18 years of age or older

• High school diploma or GED (preferred)

• Valid driver’s license and access to reliable transportation (required while on shift)

• Criminal history clearances: PA State Police, Child Abuse, FBI Fingerprinting

• Basic computer skills (Microsoft Office or similar)

Preferred

• Experience in crisis services or behavioral health settings

• Familiarity with Pennsylvania behavioral health systems

• Experience with electronic health record (EHR) documentation systems

Our Peer Support Approach

At Peerstar, peer support is more than a service—it’s a philosophy. Our Crisis CPS team operates with these core principles:

• Recovery-Focused: We believe in hope. Peer Specialists help individuals identify their strengths and move toward a life that is meaningful to them.

• Person-Driven: Services are guided by the individual. We support—not direct—the process, ensuring goals and decisions come from the person receiving support.

• Voluntary: Engagement is always a choice. Peer Specialists act as partners, respecting autonomy and meeting people where they are.

• Relationship-Based: This work is built on trust, respect, and real human connection—not clinical distance.

• Trauma-Informed: All interactions prioritize safety, empowerment, and an awareness of how trauma shapes behavior and engagement.

About Peerstar

Peerstar is Pennsylvania’s largest and most established peer support provider, operating exclusively in the peer support space since 2008. We employ Certified Peer Specialists (CPS) and Certified Recovery Specialists (CRS)—individuals with lived experience of mental health and/or substance use challenges—who receive specialized training to support others on their recovery journey.

Our services are:

• Goal-oriented and structured, with individualized recovery plans (IRPs) focused on specific, achievable objectives

• Medicaid-funded, making them accessible to those who need them most

• Home and community-based, meeting peers literally where they are

• Complementary to clinical treatment, working alongside therapists and doctors

• Culturally responsive, adapting to diverse backgrounds and needs

• Available statewide, serving 35 counties across Pennsylvania

What Peerstar employees say

Workplace

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