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Cps Call Center Jobs (NOW HIRING)

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX

$14 - $17.50/hr

August 7, 2026 11:59pm Pay Grade 06 Qualifications may warrant placement in a different job level Position Summary Provides assistance to CPS Energy call center, walk-in center and outsource partner ...

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$14 - $17.50/hr

August 7, 2026 11:59pm Pay Grade 06 Qualifications may warrant placement in a different job level Position Summary Provides assistance to CPS Energy call center, walk-in center and outsource partner ...

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$14 - $17.50/hr

August 7, 2026 11:59pm Pay Grade 06 Qualifications may warrant placement in a different job level Position Summary Provides assistance to CPS Energy call center, walk-in center and outsource partner ...

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$14 - $17.75/hr

August 7, 2026 11:59pm Pay Grade 06 Qualifications may warrant placement in a different job level Position Summary Provides assistance to CPS Energy call center, walk-in center and outsource partner ...

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Cps Call Center information

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$10

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$25

How much do cps call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What is a CPS call center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS call center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS call center representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.
More about Cps Call Center jobs
What cities are hiring for Cps Call Center jobs? Cities with the most Cps Call Center job openings:
What states have the most Cps Call Center jobs? States with the most job openings for Cps Call Center jobs include:
What job categories do people searching Cps Call Center jobs look for? The top searched job categories for Cps Call Center jobs are:
Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Clerk Customer Svc Ofc Bilingual

CPS Energy

San Antonio, TX

$14 - $17.50/hr

Full-time

Posted 13 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Deadline to apply: August 7, 2026 11:59pm 

Pay Grade

06

Qualifications may warrant placement in a different job level

Position Summary

Provides assistance to CPS Energy call center, walk-in center and outsource partner for Workforce Management and maintain employee information of various system. Support data requests for report updates, answers routine customer inquiries, bill print receipts, and maintains office supplies.  

Customer Service Centers listed below. Must be flexible to work at all centers as needed. 

NSCSC – 754 NW Loop 410 Suite 102 - Primary working location

ESCSC – 4525 Rigsby Suite 112 

WSCSC – 803 Castroville Rd Suite 406 - Primary working location

SSCSC- 660 SW Military Dr. Suite X 

Tasks and Responsibilities
  • Accurately processes customer request for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website. 
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
  • Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
  • Processes customer correspondence via mail or fax.
    Provide support to other Customer Service Centers as needed.  
  • Maintains office forms such as rebated and customer programs.
  • Compiles and reviews all customer program application before mailing to the appropriate department.
  • Updates basic customer information.
  • Contracts appropriate departments for maintenance issues or system issues.
  • Performs other duties assigned.
Minimum Skills
Minimum Knowledge and Abilities
Experience in clerical office environment.
25 wpm typing skills.
Proficient 10 key skills.
Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software and electronic mail.
Proficient in a Windows environment.
Ability to maintain confidentiality of customer information and documents.
Ability to work in a fast-paced environment.
Valid Class C Texas Driver’s License
Preferred Qualifications
Competencies
Building and Supporting Teams
Demonstrating Initiative
Serving Customers
Delivering High Quality Work
Adapting to Others
Working Safely
Minimum Education
High School Diploma or GED Equivalent
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events.
Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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