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A-Line Staffing Solutions

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Behavioral Health Call Center Representative

Harrisburg, PA · On-site

$23/hr

A-Line Staffing is now hiring a Behavioral Health Call Center Representative. This will be ... CPS). * Forward reports to the appropriate County Children and Youth Agencies (CCYA), regional ...

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Minimum Skills Minimum Knowledge and Abilities Experience in a call center environment, customer ... CPS Energy will comply with all laws and regulations.

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How much do cps call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What is a CPS Call Center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS Call Center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS Call Center Representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.
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Cps Call Center jobs near you
Behavioral Health Call Center Representative

Behavioral Health Call Center Representative

A-Line Staffing Solutions

Harrisburg, PA • On-site

$23/hr

Full-time

Medical, Dental, Vision

Posted yesterday

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Job description

A-Line Staffing is now hiring a Behavioral Health Call Center Representative. This will be full time.

  • Pay Rate - $23.00 an hour
  • Benefits – active after 90 days of employment

Training

  • Approximately 8 weeks of paid in-office training is required at: Harrisburg, PA 17110
  • Training hours are primarily 8:00 AM – 4:00 PM but may vary based on operational needs.

Schedule, Training & Work Location

  • This is a full-time position supporting 24/7 hotline operations. Employees are assigned shifts based on operational needs. Initial assigned shift after training will be: 12:00pm– 8:00pm
  • Additional shifts may become available in the future, including:
  • 7:00 AM – 3:00 PM, 8:00 AM – 4:00 PM, 9:00 AM – 5:00 PM, 12:00 PM – 8:00 PM, and 3:00 PM – 11:00 PM.
  • Employees should expect 5–12 hours of overtime weekly
  • After successful completion of training and demonstrated performance, employees may be eligible to telework up to 3 days per week

Key Responsibilities

  • Receive and evaluate verbal and written referrals from mandated reporters and the public regarding suspected child abuse, neglect, or child well-being concerns.
  • Conduct interviews with callers to gather sensitive and confidential information accurately and thoroughly.
  • Analyze referral information to determine whether allegations meet CPSL criteria for Child Protective Services (CPS).
  • Forward reports to the appropriate County Children and Youth Agencies (CCYA), regional Office of Children, Youth and Families (OCYF), law enforcement agencies, and other relevant organizations.
  • Inform mandated reporters of their legal responsibilities, rights, and confidentiality protections under CPSL.
  • Provide callers with referrals and contact information for social service and community support agencies.
  • Search and retrieve prior referral information from centralized databases and provide relevant information to investigative agencies.
  • Review completed investigations to ensure compliance with CPSL documentation requirements.
  • De-escalate emotional or distressed callers while obtaining clear and accurate information.
  • Enter, update, and maintain accurate records and case outcomes in database systems.
  • Perform related duties as assigned.

Minimum Qualifications

  • Bachelor’s degree from an accredited college or university
  • Previous experience in social services, child welfare, crisis intervention, counseling, call center operations, customer service, or case management preferred.

INDKS

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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