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Senior Service Recovery Specialist Jobs (NOW HIRING)

Northeast Recovery

Recovery Specialist/Transport

Ashby, MA · On-site

$16 - $18/hr

Monday & Tuesday (8 AM - 8 PM) Salary $16.00 - $18.00 hour Job Summary The Recovery Specialist/Transportation role will be a hybrid position of providing transportation services to patients of Spring ...

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CATHOLIC CHARITIES MAINE

Recovery Specialist

Auburn, ME · On-site

$17/hr

Recovery Specialists are paraprofessional staff members who work closely with residential clients ... This is a great opportunity for those with degrees in social behavioral sciences, human services ...

3B Healthcare, Inc.

Recovery Specialist

Tewksbury, MA · On-site

Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Recovery Specialist position is a great ...

3B Healthcare, Inc.

Recovery Specialist

Tewksbury, MA · On-site

Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Recovery Specialist position is a great ...

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Senior Service Recovery Specialist information

What is a senior service recovery specialist?

Senior Service Recovery Specialists are experienced professionals responsible for resolving complex customer complaints and service issues within an organization. They investigate problems, communicate with customers, and coordinate with internal teams to ensure satisfactory solutions. Their role often involves analyzing trends in customer feedback, identifying process improvements, and training junior staff on best practices. Ultimately, they help maintain customer trust and loyalty by ensuring issues are handled efficiently and professionally.

How does a senior service recovery specialist typically collaborate with other departments to resolve complex customer issues?

A Senior Service Recovery Specialist often works closely with teams such as customer service, operations, and quality assurance to address and resolve escalated customer concerns. They act as a liaison, gathering information from relevant departments, analyzing root causes, and ensuring that appropriate solutions are implemented. This collaboration not only helps resolve individual cases efficiently but also contributes to identifying systemic issues and driving continuous improvement. Effective communication and cross-functional teamwork are essential in this role, as it ensures that customer feedback leads to actionable changes across the organization.

What are the key skills and qualifications needed to thrive as a senior service recovery specialist, and why are they important?

To thrive as a Senior Service Recovery Specialist, you need expertise in conflict resolution, customer service best practices, and a track record of handling complex escalations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM systems, case management software, and data analytics tools is typically required. Outstanding communication, empathy, and problem-solving skills enable professionals to de-escalate issues and build customer trust. These abilities are crucial for effectively addressing customer complaints, retaining clients, and enhancing overall service quality.
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Senior Service Recovery Specialist jobs near you
Infographic showing various Senior Service Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Recovery Specialist II

Berkshire Health Systems

Pittsfield, MA • On-site

$21.52/hr

Part-time

Re-posted 15 days ago

Berkshire Health Systems rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • DEFINITION/PRIMARY FUNCTION
    • The Recovery Specialist II functions in a complimentary or assistive role to all members of the healthcare team and carries out individual duties in accordance with policies and procedures of Berkshire Medical Center. The Recovery Specialist II oversees and accompanies clients in various program activities to ensure conformance with schedules, milieu standards, program activities and policies. The Recovery Specialist II will complete required paperwork and conduct small and large therapy sessions under the supervision of the Senior Clinician. The Recovery Specialist II will assist the Recovery Specialist I role when needed.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • A year of substance use treatment experience in a mental health or substance use environment is preferred. Other relevant experience will be considered.
    • Education and Training:
      • An Associate's Degree in Health and Human Service or closely related field is required, a Bachelors Degree is preferred.
    • License, Certification & Registration:
      • CPR within three months of hire
      • ACE - Addiction Counselor Education (ACE) or Associates Degree required.
    • Other Requirements:

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