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Recovery Resolution Specialist Jobs (NOW HIRING)

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... Account Recovery Management: * Manage a portfolio of delinquent accounts and drive resolution ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... Account Recovery Management: * Manage a portfolio of delinquent accounts and drive resolution ...

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How much do recovery resolution specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for recovery resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a recovery resolution specialist?

Recovery Resolution Specialists are professionals who work to resolve issues related to overpayments, underpayments, or discrepancies in financial transactions, most commonly within healthcare or insurance industries. They investigate and analyze claims, communicate with clients or providers, and ensure accurate and timely resolution of payment disputes. Their role helps organizations recover funds and maintain compliance with regulations and contractual agreements.

What are the key skills and qualifications needed to thrive as a recovery resolution specialist, and why are they important?

To thrive as a Recovery Resolution Specialist, you need strong analytical skills, attention to detail, and a background in healthcare claims, billing, or collections, often supported by a relevant associate or bachelor’s degree. Familiarity with claims management systems, healthcare billing software, and knowledge of HIPAA regulations are typically required. Excellent problem-solving abilities, effective communication, and patience help in negotiating resolutions and working with internal and external stakeholders. These skills are crucial for efficiently resolving billing discrepancies, minimizing financial losses, and maintaining positive client relationships.

What are some common challenges faced by recovery resolution specialists, and how can they be effectively managed?

Recovery Resolution Specialists often encounter complex cases involving insurance claims, billing discrepancies, or denied payments. These situations require strong analytical skills and persistence to resolve disputes, communicate with multiple parties, and negotiate solutions. Staying organized, maintaining clear documentation, and building positive relationships with clients and insurance providers are key strategies for overcoming these challenges and ensuring timely, accurate resolutions.
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Recovery Resolution Specialist jobs near you
Infographic showing various Recovery Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Client Resolution Specialist

Imperial PFS

Jersey City, NJ • On-site

$58K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team!
The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.
Overview
The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.
Key Responsibilities
  • Account Recovery Management:
    • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
    • Monitor account activity and determine next steps to support timely collection outcomes
  • Litigation & Partner Coordination:
    • Coordinate with external attorneys and collection agencies on recovery efforts
    • Provide documentation, direction, and support throughout the recovery process
  • Payment & Resolution Support:
    • Assist with payment arrangements and settlement discussions within established guidelines
    • Process payments and maintain accurate account records
  • Communication & Correspondence:
    • Draft and issue demand letters and other account-related communications
    • Respond to inquiries from insureds, agents, and other stakeholders
  • Documentation & Compliance:
    • Maintain accurate account documentation and activity tracking
    • Ensure adherence to company policies and regulatory requirements

Required Qualifications
  • High School diploma or equivalent
  • 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
  • Excellent verbal and written communication skills
  • Experience multitasking and working independently in a fast-paced environment
  • Experience working on tasks with a high level of accuracy and detail
  • Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications
  • Associates/Bachelor's Degree preferred

About Us
You're legendary. We're hiring. Let's talk!
Apply today for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: �To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.�
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.
For Our Associates:
  • At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
  • Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
  • Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
  • Preparing for your future: Imperial PFS offers a 401(k) with a company match
  • Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
  • Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
  • Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant's prior experience, education and other qualifications directly related to the position to ensure internal equity.
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