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Billing Resolution Specialist Jobs (NOW HIRING)

Digital Direction

The candidate would interface with clients and vendors to facilitate client billing resolution. The position offers virtual office (remote). Responsibilities: * Investigate and resolve all client ...

Digital Direction

The candidate would interface with clients and vendors to facilitate client billing resolution. The position offers virtual office (remote). Responsibilities: * Investigate and resolve all client ...

United Westlabs

Billing Problem Resolution

Santa Ana, CA · On-site

$21 - $23/hr

All Billing Resolution must be available to assist the customer service team take incoming calls when needed. Minimum Required Performance: * Each BPR Representative is required to maintain the ...

Src

Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Review and resolve credit balances in a timely manner * Follow-up on all billed claims to ensure ...

Foundever

Customer Resolution Specialist

$16/hr

Customer Resolution Specialist As a Customer Resolution Specialist, you'll connect with customers ... Technical and billing troubleshooting * Ability to manage multiple tasks and adapt to change Home ...

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Billing Resolution Specialist information

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$13

$22

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How much do billing resolution specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for billing resolution specialist in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

How does a billing resolution specialist typically interact with other departments to resolve complex billing issues?

Billing Resolution Specialists frequently collaborate with departments such as customer service, accounts receivable, and sales to investigate and resolve billing discrepancies. They act as liaisons, gathering necessary information from various teams to ensure accurate and timely resolution of customer billing concerns. This cross-functional communication not only helps in resolving issues efficiently but also provides valuable insights for process improvements. Building effective working relationships with colleagues in different departments is key to success in this role.

How much do billing resolution specialists make in the US?

Billing resolution specialists in the US typically earn between $40,000 and $55,000 annually, depending on experience, location, and employer. Entry-level roles may start around $35,000, while experienced professionals can earn over $60,000 with specialized skills and certifications.

Is billing resolution specialist a hard job?

A billing resolution specialist role involves analyzing and resolving billing discrepancies, which requires attention to detail, strong communication skills, and familiarity with billing software. The job can be challenging due to the need for accuracy and problem-solving, but it is generally manageable with proper training and experience.

What is a billing resolution specialist?

Billing Resolution Specialists are professionals responsible for investigating and resolving discrepancies, errors, or disputes related to billing and invoices. They work closely with customers, clients, and internal departments to ensure all financial transactions are accurate and issues are addressed promptly. Their key duties include reviewing billing documents, communicating with stakeholders, processing adjustments or refunds, and maintaining records of resolutions. Strong attention to detail and customer service skills are essential for this role.

What is the difference between Billing Resolution Specialist vs Medical Billing Specialist?

AspectBilling Resolution SpecialistMedical Billing Specialist
CredentialsHigh school diploma, certifications in billing or coding often preferredHigh school diploma, certifications like CPC or CCS often required
Work EnvironmentHealthcare offices, hospitals, insurance companiesMedical clinics, hospitals, billing companies
Job FocusResolving billing disputes, correcting claims, ensuring payment accuracySubmitting claims, coding, processing payments
Common UsageOften used interchangeably with Medical Billing Specialist but emphasizes resolution tasksFocuses on billing and coding processes

The main difference is that a Billing Resolution Specialist primarily focuses on resolving billing issues and disputes, while a Medical Billing Specialist handles the submission and processing of medical claims. Both roles require similar certifications and work in healthcare settings, but their core responsibilities differ slightly, with the Resolution Specialist emphasizing problem-solving and correction tasks.

What are the key skills and qualifications needed to thrive as a billing resolution specialist, and why are they important?

To thrive as a Billing Resolution Specialist, you need strong analytical skills, attention to detail, and a background in accounting or finance, often supported by an associate's or bachelor's degree. Familiarity with billing software, electronic health record (EHR) systems, and proficiency in Microsoft Excel are typically expected. Excellent problem-solving abilities, patience, and effective communication are crucial soft skills for interacting with clients and resolving disputes. These skills ensure accurate billing, timely resolution of payment issues, and positive client relationships, which are essential for organizational financial health.
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Billing Resolution Specialist jobs near you
Infographic showing various Billing Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,241 per year, or $22.7 per hour.

Telecom Billing Resolution Specialist

Digital Direction

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Managed Telecom Representative

Welcome to Digital Direction, your source for Managed Telecom Solutions.

The culture at Digital Direction is both dynamic and fun. We are an interesting, passionate group of independent thinkers and doers who support and inspire each other each day. You will not find the typical corporate perspectives at Digital Direction; we have been there and done that at other organizations, and now we are doing it our way.

For 22 years and counting, our success is credited to investing heavily in our most important asset – our people. We hire the best industry experts and treat them very well. We are always looking to add even more value to our team.

This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client billing resolution. The position offers virtual office (remote).

Responsibilities:

  • Investigate and resolve all client telecom carrier billing issues
  • Secure carrier credits/refunds
  • Track and monitor open disputes and ensure timely resolution, while maintaining thorough documentation for traceability and metrics
  • Ensure adherence to client financial controls, corporate policies, and telecom contract guidelines
  • Monitor compliance requirements related to telecom billing and SLA's
  • Serve as a point of contact for carrier escalations, ensuring strong partnerships while advocating the company's best interests

Requirements:

  • 10+ years' experience in telecom expense management and billing resolution
  • Strong attention to detail; proven track record of identifying and resolving billing discrepancies.
  • Hands-on experience auditing telecom invoices (voice, data, wireless)
  • Familiarity with telecom billing systems, carrier portals, and contract terms
  • Practical experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms.
  • Expertise in MS Excel and data analysis tools to manage and reconcile large datasets
  • Proficiency with telecom expense management (TEM) platforms or specialized billing software.
  • Experience working in a CRM system (Salesforce, MS Dynamics etc.)
  • Excellent communication, leadership, negotiation, and conflict resolution abilities

If you meet the requirements and are passionate about working with clients in the telecom industry, we encourage you to apply for this exciting opportunity.

Apply