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Service Recovery Specialist Jobs (NOW HIRING)

Northeastern Center

Recovery Specialist

Auburn, IN · On-site

... services. Other activities will include: peer counseling and consultation to individual clients, families, and team staff; acting as a liaison with community resources; carrying out case management ...

Northeastern Center

Recovery Specialist

Auburn, IN · On-site

... services. Other activities will include: peer counseling and consultation to individual clients, families, and team staff; acting as a liaison with community resources; carrying out case management ...

Catholic Charities Maine

Recovery Specialist

Auburn, ME · On-site

Recovery Specialists are paraprofessional staff members who work closely with residential clients ... This is a great opportunity for those with degrees in social behavioral sciences, human services ...

Family First Health

Recovery Specialist

York, PA · On-site

Recovery Specialist Position Type Full Time Travel Percentage Up to 50% Description Are you looking ... Excellent customer service skills with the ability to effectively establish appropriate boundaries

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How much do service recovery specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for service recovery specialist in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $34.38 per hour, depending on experience, location, and employer.

What is a service recovery specialist?

Service Recovery Specialists are professionals who handle customer complaints or issues after a service failure has occurred. Their main responsibility is to resolve problems efficiently, restore customer satisfaction, and retain customer loyalty. They analyze what went wrong, communicate solutions, and may offer compensation or alternatives as needed. These specialists often work closely with customer service teams to ensure that similar issues are prevented in the future.

What are the key skills and qualifications needed to thrive as a service recovery specialist?

To thrive as a Service Recovery Specialist, you need strong problem-solving abilities, customer service expertise, and a background in conflict resolution, often supported by relevant experience or a degree in business or communications. Familiarity with CRM systems, ticketing platforms, and case management tools is typically required. Exceptional communication, empathy, and patience help specialists effectively address customer concerns and restore satisfaction. These skills are crucial for maintaining customer loyalty and protecting the organization's reputation during service failures.

What are the main challenges a service recovery specialist faces when resolving customer complaints, and how are they addressed?

A Service Recovery Specialist often encounters the challenge of managing emotionally charged situations and dissatisfied customers while working to restore trust in the company's services. Addressing these challenges requires strong communication, empathy, and problem-solving skills, as well as a thorough understanding of company policies and procedures. Specialists typically collaborate closely with customer service, operations, and management teams to investigate issues, propose solutions, and ensure quick resolution. Regular training and support from supervisors help them stay effective and maintain a positive customer experience.

What is the difference between Service Recovery Specialist vs Customer Service Representative?

AspectService Recovery SpecialistCustomer Service Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in conflict resolutionUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support departments, often handling escalated issuesRetail stores, call centers, online support channels
Employer & IndustryRetail, hospitality, telecom, and service industriesBroadly across various industries including retail, telecom, and hospitality

The main difference is that Service Recovery Specialists focus on resolving escalated customer issues and recovering customer satisfaction, often requiring specialized conflict resolution skills. Customer Service Representatives handle general inquiries and support, with less emphasis on problem escalation. Both roles are vital in maintaining customer loyalty but differ in complexity and scope.

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Service Recovery Specialist jobs near you
Infographic showing various Service Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,689 per year, or $26.3 per hour.

Recovery Specialist

Auburn, IN • On-site

Northeastern Center
See more jobs at Northeastern Centerexternal

Full-time

Posted 29 days ago

Job description

Recovery Specialist

The Recovery Specialist position will offer guidance and support to individuals seeking or in recovery from substance use disorders and/or mental health needs. The Recovery Specialist is willing to use and share his or her personal, practical experience, knowledge, and first-hand insight to benefit the team and its clients. As a full integrated team member, the Recovery Specialist will provide expertise about the recovery process, symptom management, and the persistence required by clients to have a satisfying life. He or she will collaborate to promote a team culture that recognizes, understands, and respects each client's point of view, experiences, and preferences. The Recovery Specialist will be responsible to maximize client choice, self-determination and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation and support services. Other activities will include: peer counseling and consultation to individual clients, families, and team staff; acting as a liaison with community resources; carrying out case management, rehabilitation, and support functions; and assisting in treatment, substance abuse services, education, support and consultation to families, and crisis intervention under the clinical supervision of staff with professional degrees.

Education: High school diploma or equivalent

Experience: An individual living in recovery with a mental health and/or substance use condition. Or a family member of another person living with a mental health and/or substance use condition.

Licenses: Must possess a valid state issued driver's license.

Certification: Certified Recovery Specialist or able to pursue required certification.

First Shift, Full Time - 3-12 hour shifts M-F, every other weekend coverage 12 hour shifts.

Salary based on experience.

Excellent benefits

EOE

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