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Service Recovery Specialist Jobs (NOW HIRING)

CATHOLIC CHARITIES MAINE

Recovery Specialist

Auburn, ME · On-site

$17/hr

Recovery Specialists are paraprofessional staff members who work closely with residential clients ... This is a great opportunity for those with degrees in social behavioral sciences, human services ...

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Service Recovery Specialist information

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$13

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$52

How much do service recovery specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for service recovery specialist in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Recovery Specialist, and why are they important?

To thrive as a Service Recovery Specialist, you need strong problem-solving abilities, customer service expertise, and a background in conflict resolution, often supported by relevant experience or a degree in business or communications. Familiarity with CRM systems, ticketing platforms, and case management tools is typically required. Exceptional communication, empathy, and patience help specialists effectively address customer concerns and restore satisfaction. These skills are crucial for maintaining customer loyalty and protecting the organization's reputation during service failures.

What is the difference between Service Recovery Specialist vs Customer Service Representative?

AspectService Recovery SpecialistCustomer Service Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in conflict resolutionUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support departments, often handling escalated issuesRetail stores, call centers, online support channels
Employer & IndustryRetail, hospitality, telecom, and service industriesBroadly across various industries including retail, telecom, and hospitality

The main difference is that Service Recovery Specialists focus on resolving escalated customer issues and recovering customer satisfaction, often requiring specialized conflict resolution skills. Customer Service Representatives handle general inquiries and support, with less emphasis on problem escalation. Both roles are vital in maintaining customer loyalty but differ in complexity and scope.

What are Service Recovery Specialists?

Service Recovery Specialists are professionals who handle customer complaints or issues after a service failure has occurred. Their main responsibility is to resolve problems efficiently, restore customer satisfaction, and retain customer loyalty. They analyze what went wrong, communicate solutions, and may offer compensation or alternatives as needed. These specialists often work closely with customer service teams to ensure that similar issues are prevented in the future.

What are the main challenges a Service Recovery Specialist faces when resolving customer complaints, and how are they addressed?

A Service Recovery Specialist often encounters the challenge of managing emotionally charged situations and dissatisfied customers while working to restore trust in the company's services. Addressing these challenges requires strong communication, empathy, and problem-solving skills, as well as a thorough understanding of company policies and procedures. Specialists typically collaborate closely with customer service, operations, and management teams to investigate issues, propose solutions, and ensure quick resolution. Regular training and support from supervisors help them stay effective and maintain a positive customer experience.
More about Service Recovery Specialist jobs
What are the most commonly searched types of Service Recovery Specialist jobs? The most popular types of Service Recovery Specialist jobs are:
What job categories do people searching Service Recovery Specialist jobs look for? The top searched job categories for Service Recovery Specialist jobs are:
Service Recovery Specialist jobs near you
Infographic showing various Service Recovery Specialist job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 70% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,689 per year, or $26.3 per hour.

Certified Recovery Specialist - Chester County

MVP Recovery

Exton, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Chester County Certified Recovery Specialist (CRS)

MVP Recovery

Location: Chester County, Pennsylvania
Position Type: Full-Time
Positions Available Immediately

MVP Recovery is seeking highly motivated, compassionate, and professional Certified Recovery Specialists (CRS) to join one of the largest and most comprehensive behavioral health and recovery support organizations in the Philadelphia region.

At MVP Recovery, we are a culture built on positivity, creativity, teamwork, innovation, and purpose. We are looking for individuals who are passionate about recovery, committed to helping others, and interested in growing a meaningful career in behavioral health while making a lasting impact throughout Chester County.

Position Summary

The Chester County Certified Recovery Specialist (CRS) will provide recovery support services, case management, mentorship, advocacy, and linkage to care for residents throughout Chester County. This position will work collaboratively with county agencies, courts, treatment providers, recovery houses, and community stakeholders to help individuals navigate treatment, recovery, and long-term wellness through lived experience and peer support.

The CRS will maintain a caseload of up to 30 clients and provide individualized recovery support services focused on increasing recovery capital, addressing social determinants of health, and supporting long-term recovery goals.

Key Responsibilities

  • Provide Certified Recovery Specialist services to individuals throughout Chester County
  • Maintain an active caseload of up to 30 clients
  • Develop and monitor Individual Recovery Plans
  • Complete Recovery Capital Scales and ongoing recovery assessments
  • Provide mentorship, encouragement, advocacy, and peer-based recovery support through lived experience
  • Link individuals to treatment services, housing, employment resources, transportation, healthcare, education, and other social determinants of health resources
  • Coordinate care and maintain communication with county systems and treatment providers
  • Work collaboratively with:
    • Chester County Court of Common Pleas
    • Diversionary Courts
    • Drug Court
    • Recovery Court
    • Office of Probation and Parole
    • Children, Youth & Family Services (CYFS)
    • Chester County Department of Human Services
    • Chester County Drug & Alcohol
    • DDAP licensed county-contracted recovery houses
    • Treatment providers and recovery support organizations
  • Participate in community outreach initiatives and educational presentations
  • Attend outreach events that may occasionally occur during evenings and/or weekends
  • Maintain accurate and timely documentation and communication
  • Represent MVP Recovery professionally and respectfully within the community and county systems
  • Adhere to MVP Recovery policies, procedures, and dress code
  • Work independently with autonomy while remaining connected to the CRS team and leadership
  • Report directly to the Certified Recovery Specialist Coordinator

Qualifications

Required:

  • Current Certified Recovery Specialist (CRS) Certification through the Pennsylvania Certification Board (PCB/PCD)
  • Strong organizational and communication skills
  • Ability to manage documentation and maintain professional correspondence
  • Highly motivated, dependable, and responsible
  • Ability to work independently and collaboratively
  • Passion for helping individuals and families impacted by substance use and behavioral health challenges
  • Professional demeanor and strong interpersonal skills

Preferred:

  • Experience working within criminal justice, behavioral health, treatment, or recovery support systems
  • Knowledge of Chester County behavioral health and recovery resources
  • Experience with case management and peer support services

CRS Ethical Standards & Professional Expectations

All Certified Recovery Specialists must follow all Certified Recovery Specialist guidelines, ethics, and professional standards, including:

  • Maintaining appropriate professional boundaries
  • Protecting confidentiality
  • Following all CRS code of ethics requirements
  • Maintaining professionalism in all interactions
  • Demonstrating respectful and ethical conduct
  • Upholding person-centered, recovery-oriented care principles

All CRSs are expected to represent MVP Recovery professionally while working collaboratively with county agencies, courts, treatment providers, recovery houses, community stakeholders, and the individuals and families we serve throughout Chester County.

Benefits & Compensation

MVP Recovery offers a highly competitive compensation and benefits package, including:

  • PPO Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Matching IRA Plan
  • Life Insurance
  • Tuition Discount Program at Widener University
  • Competitive Paid Time Off (PTO)
  • Career growth and advancement opportunities
  • Supportive team culture and leadership

Why Join MVP Recovery?

MVP Recovery is dedicated to removing barriers, increasing access to treatment and recovery support, and changing lives throughout the region. We are proud to be a leader in behavioral health and recovery services and are looking for team members who want to grow professionally while making a meaningful difference in the lives of others.

If you are passionate about recovery, mentorship, advocacy, and helping others succeed, we encourage you to apply today.

Positions Available Immediately.