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Service Recovery Specialist Jobs (NOW HIRING)

3B Healthcare, Inc.

Recovery Specialist

Tewksbury, MA · On-site

Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Recovery Specialist position is a great ...

3B Healthcare, Inc.

Recovery Specialist

Tewksbury, MA · On-site

Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Recovery Specialist position is a great ...

EOSIS

Recovery Specialist Supervisor

Moorhead, MN

$41K - $57K/yr

Tuition reimbursement available for most Human Service fields. Each day, you'll help rebuild lives ... Oversee of all Recovery Specialists. * Assist with daily management of the program and staff.

RSI

Recovery Specialist

Sterling, VA · On-site

The Recovery Specialist will also need to skip trace for the correct location of debtors and ... Provide customer service to all debtors, with the intent to resolve the past due amount * Skip ...

Spectrum Health Systems

Recovery Specialist

Methuen, MA · On-site

$19 - $21/hr

Tuition reimbursement/loan repayment options * 401k with company match up to 7%! * Discounts on wide array of services/entertainment nationwide The Recovery Specialist I is responsible for:

Actalent

Recovery Specialist

Queens, NY · On-site

Strong customer service skills, including patience, empathy, and professionalism when interacting ... The Recovery Specialist spends significant time in client common areas such as floors and dayrooms ...

New

RSI ENTERPRISES INC

Recovery Specialist

Sterling, VA · On-site

The Recovery Specialist will also need to skip trace for the correct location of debtors and ... Provide customer service to all debtors, with the intent to resolve the past due amount * Skip ...

Eosis

Recovery Specialist Supervisor

Moorhead, MN · On-site

$43K - $55K/yr

Tuition reimbursement available for most Human Service fields. Each day, you'll help rebuild lives ... Oversee of all Recovery Specialists. * Assist with daily management of the program and staff.

Family First Health

Recovery Specialist

York, PA · On-site

We are seeking a Recovery Specialist to support patients receiving MAT with Family First Health ... Excellent customer service skills with the ability to effectively establish appropriate boundaries

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Service Recovery Specialist information

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$52

How much do service recovery specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service recovery specialist in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service recovery specialist?

To thrive as a Service Recovery Specialist, you need strong problem-solving abilities, customer service expertise, and a background in conflict resolution, often supported by relevant experience or a degree in business or communications. Familiarity with CRM systems, ticketing platforms, and case management tools is typically required. Exceptional communication, empathy, and patience help specialists effectively address customer concerns and restore satisfaction. These skills are crucial for maintaining customer loyalty and protecting the organization's reputation during service failures.

What is the difference between Service Recovery Specialist vs Customer Service Representative?

AspectService Recovery SpecialistCustomer Service Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in conflict resolutionUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support departments, often handling escalated issuesRetail stores, call centers, online support channels
Employer & IndustryRetail, hospitality, telecom, and service industriesBroadly across various industries including retail, telecom, and hospitality

The main difference is that Service Recovery Specialists focus on resolving escalated customer issues and recovering customer satisfaction, often requiring specialized conflict resolution skills. Customer Service Representatives handle general inquiries and support, with less emphasis on problem escalation. Both roles are vital in maintaining customer loyalty but differ in complexity and scope.

What is a service recovery specialist?

Service Recovery Specialists are professionals who handle customer complaints or issues after a service failure has occurred. Their main responsibility is to resolve problems efficiently, restore customer satisfaction, and retain customer loyalty. They analyze what went wrong, communicate solutions, and may offer compensation or alternatives as needed. These specialists often work closely with customer service teams to ensure that similar issues are prevented in the future.

What are the main challenges a service recovery specialist faces when resolving customer complaints, and how are they addressed?

A Service Recovery Specialist often encounters the challenge of managing emotionally charged situations and dissatisfied customers while working to restore trust in the company's services. Addressing these challenges requires strong communication, empathy, and problem-solving skills, as well as a thorough understanding of company policies and procedures. Specialists typically collaborate closely with customer service, operations, and management teams to investigate issues, propose solutions, and ensure quick resolution. Regular training and support from supervisors help them stay effective and maintain a positive customer experience.
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Service Recovery Specialist jobs near you
Infographic showing various Service Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,689 per year, or $26.3 per hour.

Recovery Specialist

Behavioral Health Network, Inc.

Springfield, MA • On-site

$21/hr

Full-time

Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Engage and support adults in recovery to take charge and grow with Behavioral Health Network!
Join our team of competent and compassionate professionals as a Recovery Specialist in the Springfield Center program at Behavioral Health Network!
Your experience, knowledge and great skills will support the Springfield Center program with the following:
  • Providing direct services and ensure the well-being of consumers.
  • Overseeing client activities, produce accurate and timely documentation, and are responsible for food shopping.
  • Providing crisis intervention and emergency services as needed.
  • Transporting clients in their own registered and insured vehicle or program van.
  • Adhering to regulations and requirements of licensing and funding sources.

Who are we?
The Springfield Center provides residential substance use treatment for men and women. The diverse experienced team at Springfield Center provides a variety of services including individual and group counseling, and medical and mental health referrals, among others. Our goal is to provide a safe and sober living environment to allow residents to work together in an atmosphere of recovery.
Reasons to work with BHN:
  • Work with an agency who does amazing things for others
  • You will be able to change a person's life
  • You will expand your experience in various areas of mental & behavioral health
  • You will have the opportunity to grow within the agency
  • You will not be bored with our fast-paced environment
  • You will have excellent benefits package & time off benefits available

What are we looking for in a Recovery Specialist?
  • One year of experience in substance abuse treatment environment (required).
  • Commitment to client empowerment, human rights, and community integration (required).
  • High School Diploma or GED equivalent (required).
  • Valid driver's license (required).
  • Vehicle for use during all working hours should be registered and inspected in accordance with 540 CMR 4.00 (required).
  • Knowledge of DPH Bureau of Substance Abuse Regulations.

How do I apply to be a Recovery Specialist?
If you are interested in this opportunity, please visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!
BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Available Schedules:
Full Time: Tuesday-Saturday, 10:45pm-7:15am
Per Diem: varied days & shifts
Pay Rate:
$21.00/hr
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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