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Service Recovery Specialist Jobs (NOW HIRING)

Spectrum Health Systems

Recovery Specialist

Methuen, MA · On-site

$19 - $21/hr

Tuition reimbursement/loan repayment options * 401k with company match up to 7%! * Discounts on wide array of services/entertainment nationwide The Recovery Specialist I is responsible for:

Steppingstone, Inc.

Recovery Specialist

New Bedford, MA · On-site

$20.13 - $20.93/hr

Adhere to program/project/department requirements and services. * Comply with the established ... The Recovery Specialist must perform each essential function satisfactorily. Reasonable ...

Steppingstone, Inc.

Recovery Specialist

New Bedford, MA · On-site

$20.13 - $20.93/hr

Adhere to program/project/department requirements and services. * Comply with the established ... The Recovery Specialist must perform each essential function satisfactorily. Reasonable ...

Steppingstone, Inc.

Recovery Specialist

Fall River, MA · On-site

$20.13 - $20.93/hr

Adhere to program/project/department requirements and services. * Comply with the established ... The Recovery Specialist must perform each essential function satisfactorily. Reasonable ...

Steppingstone, Inc.

Recovery Specialist

Fall River, MA · On-site

$20.13 - $20.93/hr

Adhere to program/project/department requirements and services. * Comply with the established ... The Recovery Specialist must perform each essential function satisfactorily. Reasonable ...

Steppingstone Inc

Recovery Specialist

Fall River, MA · On-site

$20.13 - $20.93/hr

Adhere to program/project/department requirements and services. * Comply with the established ... The Recovery Specialist must perform each essential function satisfactorily. Reasonable ...

Family First Health

Recovery Specialist

York, PA · On-site

We are seeking a Recovery Specialist to support patients receiving MAT with Family First Health ... Excellent customer service skills with the ability to effectively establish appropriate boundaries

Oaks Integrated Care, Inc.

Recovery Specialist

Trenton, NJ · On-site

$16.30/hr

Provide recovery support services based on the individual's preference and his/her assessed needs ... SUD Peer Recovery Support Specialists are required to receive certification as a National Certified ...

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Service Recovery Specialist information

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How much do service recovery specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service recovery specialist in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service recovery specialist?

To thrive as a Service Recovery Specialist, you need strong problem-solving abilities, customer service expertise, and a background in conflict resolution, often supported by relevant experience or a degree in business or communications. Familiarity with CRM systems, ticketing platforms, and case management tools is typically required. Exceptional communication, empathy, and patience help specialists effectively address customer concerns and restore satisfaction. These skills are crucial for maintaining customer loyalty and protecting the organization's reputation during service failures.

What is the difference between Service Recovery Specialist vs Customer Service Representative?

AspectService Recovery SpecialistCustomer Service Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in conflict resolutionUsually requires high school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support departments, often handling escalated issuesRetail stores, call centers, online support channels
Employer & IndustryRetail, hospitality, telecom, and service industriesBroadly across various industries including retail, telecom, and hospitality

The main difference is that Service Recovery Specialists focus on resolving escalated customer issues and recovering customer satisfaction, often requiring specialized conflict resolution skills. Customer Service Representatives handle general inquiries and support, with less emphasis on problem escalation. Both roles are vital in maintaining customer loyalty but differ in complexity and scope.

What is a service recovery specialist?

Service Recovery Specialists are professionals who handle customer complaints or issues after a service failure has occurred. Their main responsibility is to resolve problems efficiently, restore customer satisfaction, and retain customer loyalty. They analyze what went wrong, communicate solutions, and may offer compensation or alternatives as needed. These specialists often work closely with customer service teams to ensure that similar issues are prevented in the future.

What are the main challenges a service recovery specialist faces when resolving customer complaints, and how are they addressed?

A Service Recovery Specialist often encounters the challenge of managing emotionally charged situations and dissatisfied customers while working to restore trust in the company's services. Addressing these challenges requires strong communication, empathy, and problem-solving skills, as well as a thorough understanding of company policies and procedures. Specialists typically collaborate closely with customer service, operations, and management teams to investigate issues, propose solutions, and ensure quick resolution. Regular training and support from supervisors help them stay effective and maintain a positive customer experience.
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Service Recovery Specialist jobs near you
Infographic showing various Service Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,689 per year, or $26.3 per hour.

Recovery Specialist

Spectrum Health Systems

Methuen, MA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

*Offering a $3,000 bonus!*

Location: Methuen, MA. Adolescent Male Program. The Breakwater Program is a long-term treatment program for adolescent males referred by the Department of Children and Families. As a therapeutic community, we use trauma-informed care, cognitive behavioral therapy, family support, and recovery-based approaches to substance abuse treatment. Our goal is to help youth build pro-social skills, support their recovery, and work toward a stable, productive future. Recovery Specialists play a key role in guiding and supporting youth through this process.

Schedule: 3:00pm-11:00pm, Thursday-Monday OR 1:00pm-11:00pm, Friday-Monday (based on program availability at time of hire)

Pay rate: $19.00-$21.00/hour   

Benefits:

  • Health, dental, vision insurance/additional voluntary insurances
  • Company-paid life insurance/employee assistance programs
  • Generous paid time off accrual
  • Tuition reimbursement/loan repayment options
  • 401k with company match up to 7%!
  • Discounts on wide array of services/entertainment nationwide

The Recovery Specialist I is responsible for: 

  • Maintaining a safe, structured, and supportive environment for residents.
  • Following program policies, procedures, and safety standards.
  • Modeling professionalism, responsibility, and respectful interactions with youth.
  • Assisting with crisis intervention and de-escalation techniques to ensure resident safety.
  • Transporting youth to school, work, appointments, and recreational activities.
  • Serving as a youth advocate by providing guidance, support, and goal-focused mentorship through the advocate system.

Qualifications: 

  • Must have experience working with at-risk adolescent males.
  • Ability to interact professionally with clients and staff required
  • Demonstrated qualities that evidence maturity, effective communication, listening and problem-solving skills.
  • Must be at least 21 years of age and have a high school diploma or equivalent.

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