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Cps Call Center Jobs (NOW HIRING)

Harris County, TX

MDT Coordinator

Houston, TX · On-site

Children's Assessment Center Opening Date: 05/06/2026 Closing Date: 7/1/2026 11:59 PM Central Max ... Facilitate dialogue with CPS and LE related to identification of cases in need of forensic ...

HonorVet Technologies

RN - CVICU

Albany, NY

Albany Medical Center Location: Main Campus, 43 New Scotland Ave, Albany, NY 12208 Start Date: 03 ... Yes - To MICU, SICU, CCU, PCCU based on competency; internal float team support Call Requirement: N ...

Fenway Health

Medical Assistant, Per Diem

Boston, MA · On-site

$26/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

Fenway Health

Medical Assistant, Per Diem

Boston, MA · On-site

$26/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

FENWAY HEALTH

Medical Assistant, Part-Time

Boston, MA

$22.62 - $24.87/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

Harris County

Training Specialist

Houston, TX · On-site

Make public appearances on behalf of The Children's Assessment Center ("The CAC"). Training ... Criminal and CPS background check required prior to hiring and E-Verify upon hiring. Upon receiving ...

Harris County

Training Specialist

Houston, TX · On-site

Make public appearances on behalf of The Children's Assessment Center ("The CAC"). Training ... Criminal and CPS background check required prior to hiring and E-Verify upon hiring. Upon receiving ...

Fenway Health

Medical Assistant, Part-Time

Boston, MA · On-site

$22.62 - $24.87/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

Fenway Health

Medical Assistant, Part-Time

Boston, MA · On-site

$22.62 - $24.87/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

FENWAY HEALTH

Medical Assistant, Per Diem

Boston, MA · On-site

$26/hr

Prepares office visit note and documents vital signs in CPS * Assists with patient care under the ... call, email and/or letters * Administers all CLIA waived lab tests and medical tests (e.g. EKG ...

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Cps Call Center information

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How much do cps call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What is a CPS Call Center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS Call Center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS Call Center Representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.
More about Cps Call Center jobs
What cities are hiring for Cps Call Center jobs? Cities with the most Cps Call Center job openings:
What states have the most Cps Call Center jobs? States with the most job openings for Cps Call Center jobs include:
What job categories do people searching Cps Call Center jobs look for? The top searched job categories for Cps Call Center jobs are:
Cps Call Center jobs near you
MDT Coordinator

MDT Coordinator

Harris County, TX

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Harris County rating

7.8

Company rating: 7.8 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

328th of 644 rated public administrative organizations

Job description

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16680
Department: Children's Assessment Center
Opening Date: 05/06/2026
Closing Date: 7/1/2026 11:59 PM Central
Max Number of Applicants: 200
Position Description
Duties and Responsibilities:
  • Responsible for reviewing, coordinating and assessing Statewide Intake Reports of child abuse cases for the purpose of assessing cases in need of services (forensic interviews, medical, therapy, joint investigations and case review) in line with Daily monitoring of the receipt of Statewide Intakes from DFPS (i.e., on-call investigation supervisor; investigation supervisors in the Child Fatality program)
  • Receive and conduct a preliminary review of Statewide Intakes on daily basis; initiate process for more in-depth review of reports; coordinate forensic interview scheduling among staff.
  • Completion of staffing sheets for each case staffed; providing a copy to DFPS investigation staff and documenting in the assigned database for logging and tracking purposes.
  • Contact appropriate CPS and LE investigators to facilitate initiation of joint investigation and, as needed, scheduling of forensic interview
  • Facilitate dialogue with CPS and LE related to identification of cases in need of forensic interviews, joint investigations, case review, etc.
  • Make determinations related to intake report alignment with CAC/MDT Working Protocols, as needed
  • Maintain current knowledge of partner agency personnel assigned to CAC/MDT investigations, including changes to partner agency assignments impacting the CAC and MDT
  • Establish and maintain open communication and healthy relationships with all partner agency representatives, CAC forensic interviewers, family advocates, medical and mental health providers. MDT Case Review Meeting facilitation; MDT Conflict mediation; MDT Memorandum of Understanding and Working Protocol review, revisions, re-execution.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Education:
  • Bachelor's Degree in a Mental Health discipline from an accredited college or university

Experience:
  • Two (2) years direct experience working with child abuse and neglect

Knowledge, Skills, and Abilities:
  • One year knowledge of CPS and Law Enforcement designations, definitions and acronyms
  • Must possess excellent conflict resolution and mediation skills.
  • Familiar with group dynamics, group decision making strategies and able to facilitate participatory discussion.
  • Effective communication skills, both written and verbal.
  • Effective scheduling and coordination among multiple parties.
  • Familiarity with the case process for advocacy centers, including the various roles / disciplines and areas of authority.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Language:
  • Bilingual in English and Spanish (preferred)

General Information
Position Type and Typical Hours of Work:
  • Regular Full-Time position
  • Monday-Friday
  • 40 Hours per week

Additional Information:
  • Criminal and CPS Background checks conducted
  • E-Verify upon hire

Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Wellness Plan
  • Life Insurance
  • Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account

Paid Time Off (PTO)
  • Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
  • Eleven (11) County-observed holidays
  • One (1) floating holiday per year
  • Paid Parental Leave*
  • Sick Leave

Retirement Savings Benefit
  • 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:
  • Professional learning & development opportunities
  • Retirement pension (TCDRS defined benefit plan)
  • Flexible work schedule*
  • METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01
Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.
  • High School or GED diploma
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree or higher
  • None of the above

02
If you selected a degree, is your degree in a mental health discipline?
  • Yes
  • No

03
Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04
Which of the following best describes your verifiable direct experience working with child abuse and neglect?(To be considered, qualifying experience must be documented in your application's employment history)
  • Less than two (2) years
  • Two (2) years but less than three (3) years
  • Three (3) years but less than four (4) years
  • Four (4) years or more
  • I do not have this experience

05
Please provide the dates of employment during which you obtained experience working with child abuse and neglect. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2025" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
06
Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?
  • Yes, I am fluent in both of these languages
  • No, I am fluent in only one of these languages
  • No, I am not fluent in either one of these languages

Required Question

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About Harris County

Sourced by ZipRecruiter

Harris County is the third largest county in the United States with more than 4.7 million residents. There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of the Harris County Commissioners Court, the administrative head of the county's government.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

2000

Social media

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