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Cps Call Center Jobs in Texas (NOW HIRING)

Harris County

Training Specialist

Houston, TX

$21.14/hr

Make public appearances on behalf of The Children's Assessment Center ("The CAC"). Training ... Criminal and CPS background check required prior to hiring and E-Verify upon hiring. Upon receiving ...

Harris County

Training Specialist

Houston, TX

$21.14/hr

Make public appearances on behalf of The Children's Assessment Center ("The CAC"). Training ... Criminal and CPS background check required prior to hiring and E-Verify upon hiring. Upon receiving ...

Harris County

Forensic Interviewer

Houston, TX · On-site

$41K/yr

... please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net Requirements Education and ... Knowledge or experience working with an advocacy center, child welfare agency, or the criminal ...

Harris County, TX

Children's Services Technician

Houston, TX · On-site

$13 - $16.50/hr

Children's Assessment Center Opening Date: 08/20/2026 Closing Date: 9/30/2026 11:55 PM Central Max ... CPS and Criminal Background checks required * E-Verify upon Hire Employment is contingent upon ...

Harris County

Forensic Interviewer

Houston, TX

$41K/yr

... please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net Requirements Education and ... Knowledge or experience working with an advocacy center, child welfare agency, or the criminal ...

Harris County, TX

Training Specialist

Houston, TX · On-site

Children's Assessment Center Opening Date: 07/28/2026 Closing Date: 8/25/2026 4:13 PM Central Max ... Criminal and CPS background check required prior to hiring and E-Verify upon hiring. * Upon ...

Harris County, TX

Forensic Interviewer

Houston, TX · On-site

Children's Assessment Center Opening Date: 06/30/2026 Closing Date: 8/31/2026 11:59 PM Central Max ... Criminal and CPS background check required prior to hiring and E-Verify upon hire. Work Environment ...

Harris County, TX

Supervisor, Central Intake

Houston, TX · On-site

Children's Assessment Center Opening Date: 07/17/2026 Closing Date: 9/30/2026 11:59 PM Central Max ... Criminal and CPS background check required prior to hiring and E-Verify upon hire. Work Environment ...

Harris County, TX

Therapist

Houston, TX · On-site

Children's Assessment Center Opening Date: 07/17/2026 Closing Date: 9/30/2026 3:29 PM Central Max ... Must pass CPS and Criminal Background Checks Employment is contingent upon passing a background ...

All JobsCps Call Center JobsCps Call Center Jobs in Texas

Cps Call Center information

See Texas salary details

$10

$16

$23

How much do cps call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for cps call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a CPS call center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS call center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS call center representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What are popular job titles related to Cps Call Center jobs in Texas?

For Cps Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Cps Call Center jobs in Texas look for?

The top searched job categories for Cps Call Center jobs in Texas are:

What cities in Texas are hiring for Cps Call Center jobs?

Cities in Texas with the most Cps Call Center job openings:

Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Cust Service Energy Advisor Bilingual

San Antonio, TX • On-site

CPS Energy
Utilities • 1 - 5K employees

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Recommended by parents

Learn more about CPS Energyexternal

$14 - $17.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Deadline to apply: August 17, 2026 11:59pm 

Role may shift from bilingual to nonbilingual per business needs

Pay Grade

8

Position Summary

A central component of the Energy Advisor (EA) role is to serve the community in troubleshooting and issuing emergency-related orders in a 24/7 call center environment. EAs serve as a resource in investigating and resolving complex issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric, and non-commodity accounts, products, and services. Through analyzing customer accounts, EAs help our customers make their homes and businesses more energy efficient. The position involves a call duty rotation that requires logging in to support emergency call volume outside of regularly scheduled hours as needed. Furthermore, in this role, you will be a trusted advisor to assist customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies.

 
Tasks and Responsibilities
  • Troubleshoots and handles emergency-related orders with a sense of urgency and accuracy, providing emergency information and instructions on each order.
  • Delivers consistent one call resolution while applying exceptional customer service expertise to every customer interaction.
  • Uses multiple computer systems, tools, and communication methods to provide accurate solutions on each call.
  • Participate in a call duty rotation that requires logging in to support emergency call volume outside of regularly scheduled hours as needed.
  • Analyze and communicate effectively with customers regarding complex questions to provide complete and accurate information.
  • Working in a fast-paced environment, assisting customers by phone to develop service-related solutions with information regarding CPS Energy services and customer accounts utilizing SAP software.
  • Research and respond to billing disputes, deposits, final bill accounts, high bills, rebates, solar calls, etc., to resolve customer concerns.
  • Process and handle customer requests for billing, electric and gas emergency calls, move-ins, move-outs, media inquiries, emergency threats, and additional customer information inquiries.
  • Provide technical support and troubleshoot customer online access issues.
  • Probe, educate and counsel customers regarding energy efficiency and account management including the review of energy audit reports (MMA, My energy portal etc.).
  • Assist customers by consistently using empathy, patience, tact, and diplomacy on every call.
  • Overcome objections using effective customer service techniques and persuasive skills to help implement payment solutions.
  • Adheres to company practices & policies while providing general support for moves, collections, and miscellaneous services.
  • Promotes and ensures compliance with company safety programs.
  • Collaborate with our internal and external groups such as; System Operations, law enforcement, agency partners, Customer Response Unit (CRU), etc.
  • Other duties as assigned.
Minimum Skills
Minimum Knowledge and Abilities
Fluent in both Spanish and English with ability to pass comprehension examination
Experience in a call center environment, customer service, sales, or military service.
Effective interpersonal and customer service skills.
Ability to work Call Duty w/ a rotating on-call shift to incl fluctuating sched during per of high demand, extreme weather, or other emergencies; Energy Advisors may need to assist when they are called upon for add on-call schedules & mandatory overtime.
Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, and Outlook mail.
Strong ability to multi-task in a fast-paced environment, navigating multiple systems and software.
Basic knowledge of fundamental concepts, practices, and procedures of a particular field of specialization.
Ability to work in a team environment, coordinating with other areas to achieve goals and objectives.
Well-developed written and verbal communication skills for interaction with all levels of personnel.
Strives for perfect attendance and punctuality, ready to take the call at the start of their shift.
Ability to successfully complete training and all testing. (Failure may result in termination)
Ability to make recommendations and independent decisions
Must be a motivated self-starter with the ability to work with minimal supervision at times
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10-key skills
Preferred Qualifications
  • 30 hours of college course credit.
  • Experience with SAP.
  • Bachelor's degree in Business, Finance, IT or any related fields OR actively pursuing.
Competencies
Serving Customers
Working with Ambiguity
Showing Caring and Understanding
Demonstrating Initiative
Acting with Integrity
Communicates Effectively
Minimum Education
High School Diploma or GED
Required Certifications
Working Environment
Hybrid work environment is performance based with in-office training. Indoor work, operating computer, manual dexterity, talking, hearing, and repetitive motion.
Use of personal computing equipment, telephone, multi- functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business-related events. After-hours work may be required.
Physical Demands
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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