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Cps Call Center Jobs (NOW HIRING)

Consumer Portfolio Services

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Entry Level - Customer Service/ Credit Buyer

Maitland, FL · On-site

$23.50/hr

Start your career at Consumer Portfolio Services, Inc. (CPS) as a Credit Buyer Analyst! You'll ... Customer service or call center experience a plus * 40 wpm typing + basic computer skills * HS ...

HonorVet Technologies

RN - CVICU

Albany, NY · On-site

Albany Medical Center Location: Main Campus, 43 New Scotland Ave, Albany, NY 12208 Start Date: 03 ... Yes - To MICU, SICU, CCU, PCCU based on competency; internal float team support Call Requirement: N ...

Phsorg

$70K - $119K/yr

CPS professionals are known for their ability to work independently, adapt quickly, and drive ... Presbyterian is seeking a Clinical Practice Specialist to serve Plains Regional Medical Center ...

Presbyterian Healthcare Services

$70K - $119K/yr

CPS professionals are known for their ability to work independently, adapt quickly, and drive ... Presbyterian is seeking a Clinical Practice Specialist to serve Plains Regional Medical Center ...

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All JobsCps Call Center Jobs

Cps Call Center information

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$25

How much do cps call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cps call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What is a CPS call center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS call center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS call center representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.
More about Cps Call Center jobs
What cities are hiring for Cps Call Center jobs? Cities with the most Cps Call Center job openings:
What states have the most Cps Call Center jobs? States with the most job openings for Cps Call Center jobs include:
What job categories do people searching Cps Call Center jobs look for? The top searched job categories for Cps Call Center jobs are:
Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Intake Support (Part-Time/Temporary)

Chicago Public Schools

Chicago, IL • On-site

$18.25 - $24.50/hr

Part-time

Re-posted 20 days ago

Job description

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Office of Student Protections (OSP) and Title IX's mission is to provide an equitable, inclusive, safe, supportive, and secure learning and working environment, in every school and neighborhood, in the District that is free from discrimination, harassment, sexual harassment, sexual misconduct, and retaliation, ensuring that all students, faculty, staff, vendors, and visitors can thrive.
Job Summary:
The Part-Time Intake Support will be the first point of contact reviewing allegations reported to the Office of Student Protections and Title IX/Equal Opportunity Compliance Office (OSP/EOCO). The Part-Time Intake Support will receive allegations via phone calls, incident reports, emails, in person, and online reports. The Part-Time Intake Support will determine case classification and investigation type, document the reported allegations in the case management system, and assign them to a Student Protections Coordinators or Student Protection Specialists.
This part-time/temporary position will be compensated for time worked on an hourly basis. The work schedule for this role will consist of an estimated 20 hours per week for an anticipated period of 12 months beginning 7/28/25 and ending 7/28/26. Due to the part-time/temporary nature of this work, this is not a benefit-eligible position. This role will report to the Coordination Manager.
The Part-Time Intake Support will be held accountable for the following responsibilities:
  • Triage and process new complaints of sexual misconduct, biased-based harm, general staff misconduct or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office
  • Document all communications with students, school staff, parents, and other stakeholders
  • Knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual
  • Conduct preliminary inquiries to gather additional information prior to case assignment
  • Document all reports in the appropriate recordkeeping system within 3 business days of receipt
  • Refer all complaints that are within scope to the appropriate team for follow up
  • Refer any complaints that are out of scope to the appropriate department or District resource
  • Other duties as assigned

In order to be successful and achieve the above responsibilities, the Part-Time Intake Support must possess the following qualifications:
Education Required:
  • High school diploma or GED equivalent
  • Bachelor's degree from an accredited college or university, preferred

Experience Required:
  • A minimum of two (2) years of professional experience in high volume environment required, preferably in a call center or hotline environment
  • Previous experience working with sexual misconduct and other investigatory experience preferred

Other Requirements:
  • A valid State of Illinois driver's license
  • Flexible availability during non-operating hours
  • Language fluency in both English and Spanish, preferred

Knowledge, Skills, and Abilities:
  • Demonstrated ability to manage heavy workloads and meet short deadlines
  • Capable of distilling information and concisely escalate concerns to leadership
  • Ability to multi-task in a fast-paced environment
  • Refined judgment with the ability to handle highly sensitive and confidential information
  • Knowledge of conflict resolution, problem solving techniques, crisis intervention, cultural responsiveness, and trauma-informed practices
  • Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity
  • Ability to write concise, logical and analytical memos to convey complex issues
  • Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization
  • Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff, child protection investigators and law enforcement

Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

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