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Cps Call Center Jobs in California (NOW HIRING)

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Temp Case Manager

Palo Alto, CA · On-site

$25.50 - $38.50/hr

The Opportunity Services Center (OSC) Bilingual Case Manager reports to the Program Director and ... APS, CPS, Probation) to support clients and improve access to resources. * Serve as a liaison ...

All JobsCps Call Center JobsCps Call Center Jobs in California

Cps Call Center information

See California salary details

$10

$17

$24

How much do cps call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for cps call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a CPS call center?

A CPS Call Center is a centralized facility where calls related to Child Protective Services (CPS) are received and managed. These centers handle reports of child abuse or neglect, gather information from callers, and determine the urgency and type of response needed. Staff members are trained to assess situations, provide guidance, and connect callers with appropriate resources or local CPS agencies. The goal is to ensure the safety and well-being of children by responding promptly and effectively to concerns.

How does a CPS call center representative typically collaborate with social workers and field investigators?

CPS Call Center representatives work closely with social workers and field investigators by gathering initial information from callers and accurately documenting reports of suspected child abuse or neglect. They relay this information to the appropriate field personnel who conduct in-person investigations. Effective communication and attention to detail are crucial, as call center staff must ask relevant questions and provide context that helps field staff prioritize and respond to cases efficiently. Regular coordination and follow-up ensure that all team members are informed and that cases progress smoothly through the system.

What are the key skills and qualifications needed to thrive as a CPS call center representative, and why are they important?

To thrive as a CPS Call Center Representative, you typically need strong communication skills, attention to detail, and a background in social services or a related field. Familiarity with case management software, multi-line phone systems, and confidential data handling protocols is essential. Empathy, resilience, and effective problem-solving help representatives manage sensitive situations and support callers in crisis. These skills ensure accurate information gathering, compassionate service, and swift response to child protection concerns.

What is the difference between Cps Call Center vs Customer Service Representative?

AspectCps Call CenterCustomer Service Representative
CredentialsHigh school diploma, training in call handlingHigh school diploma, customer service training
Work EnvironmentCall centers, fast-paced, team-basedOffice settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, healthcareWidespread across retail, banking, tech
Search & Comparison IntentOften compared for call handling rolesCompared for customer support jobs

The Cps Call Center role primarily involves handling inbound or outbound calls within a call center environment, focusing on specific client needs. Customer Service Representatives also handle customer inquiries but may work in various settings, including retail or office environments. While both roles require similar skills and training, Cps Call Center positions are more specialized in call handling within a structured call center setting.

What are popular job titles related to Cps Call Center jobs in California?

For Cps Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Cps Call Center jobs in California look for?

The top searched job categories for Cps Call Center jobs in California are:

Cps Call Center jobs near you
Infographic showing various Cps Call Center job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Clinic Scheduler: Orange Coast Women's Medical Group Call Center

Hoag Memorial Hospital Presbyterian

Costa Mesa, CA • On-site

$24.27 - $33.99/hr

Full-time

Posted 14 days ago

Hoag Memorial Hospital Presbyterian rating

8.3

Company rating: 8.3 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

87th of 1,061 rated hospitals

Job description


Primary Duties and Responsibilities
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
  • Hoag Clinic: Member Advocate I: Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal). Accurately collects and documents information. Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
  • Revenue Cycle: CPS Specialist: The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments. This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals. The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support.

Qualifications
Education and Experience
Required:
  • High School Diploma or equivalent
  • 1-3 years of customer service experience

Preferred:
  • Call Center Environment Experience
  • Familiarity with medical terminology
  • Experience with Radiology scheduling

About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

What Hoag Memorial Hospital Presbyterian employees say

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Hoag Memorial Hospital Presbyterian logo

About Hoag Memorial Hospital Presbyterian

Sourced by ZipRecruiter

Hoag Memorial Hospital Presbyterian, located in Newport Beach, CA, US, is a leading health care provider within the healthcare industry. Their official website is hoag.org. Hoag is a nonprofit, regional health care delivery network in Orange County, California, that treats over 30,000 inpatients and 450,000 outpatients annually. Founded in 1952, the hospital has stood as a pillar of health in the community for over six decades. Committed to providing the highest quality care to patients, Hoag offers a range of comprehensive services including cancer care, women's health services, heart and vascular service, orthopedics, neurosciences and spine care.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Newport Beach, CA, US

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