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Credit Resolution Specialist Jobs (NOW HIRING)

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

About Credit Key Credit Key is on a mission to disrupt B2B lending. We help businesses of every ... As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

About Credit Key Credit Key is on a mission to disrupt B2B lending. We help businesses of every ... As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ...

Taylor White

AR Resolution Specialist

Plant City, FL · On-site

AR Resolution Specialist | Plant City, FL | Competitive Salary + Full Benefits Join a fast-growing ... Manage credit and rebilling workflows by investigating discrepancies, applying adjustments, and ...

Src

Account Resolution Specialist

Dallas, TX · Hybrid

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Review and resolve credit balances in a timely manner * Follow-up on all billed claims to ensure ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

$60 - $90/hr

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... credit authorization review of orders including customers above their credit limit with a AOG ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... Conduct credit authorization review of orders including customers above their credit limit with a ...

Ag

Customer Resolution Specialist

Herndon, VA · On-site

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... Conduct credit authorization review of orders including customers above their credit limit with a ...

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How much do credit resolution specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a credit resolution specialist?

A Credit Resolution Specialist is responsible for investigating and resolving outstanding credit issues, disputes, or overdue accounts. They work with customers, internal teams, and sometimes collection agencies to ensure timely payments and maintain positive financial relationships. Their tasks may include analyzing account discrepancies, negotiating repayment plans, and updating account records. Strong communication, problem-solving, and attention to detail are essential for this role.

What does a typical workday look like for a credit resolution specialist?

As a Credit Resolution Specialist, your day typically involves analyzing delinquent accounts, reaching out to customers to discuss payment options or resolve disputes, and collaborating closely with collections teams and other departments. You'll use specialized software to document interactions, review credit histories, and track resolutions, balancing customer satisfaction with company policy and regulatory compliance. The role often requires multitasking between inbound calls, emails, and case reviews, and you may participate in team meetings to discuss complex cases or share best practices. The work environment is usually structured, with clear performance metrics and support from supervisors, making it ideal for those who enjoy problem-solving and interacting with people.

What are the key skills and qualifications needed to thrive in the credit resolution specialist position, and why are they important?

To thrive as a Credit Resolution Specialist, you need a solid understanding of credit analysis, debt management, and financial regulations, often supported by a background in finance or accounting. Familiarity with credit bureau reporting systems, collections software, and CRM tools is typically required, along with knowledge of FCRA and related laws. Excellent problem-solving abilities, negotiation skills, and effective communication help you work successfully with both customers and internal teams. These competencies enable you to resolve complex credit issues efficiently while maintaining compliance and positive client relationships.

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Credit Resolution Specialist jobs near you
Infographic showing various Credit Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, and 16% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist

Credit Key

Los Angeles, CA • On-site

$15.50 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description


About Credit Key
Credit Key is on a mission to disrupt B2B lending. We help businesses of every size, including large merchants and growing companies, access the capital they need to run operations, fund growth, and seize opportunities. Whether it’s e-commerce at checkout (think Affirm, Klarna) or paying for invoices, services, and equipment, we make flexible pay-over-time solutions simple and reliable.

We’re a fully funded, fast-growing startup that moves quickly, solves hard problems, and always delivers real value to our customers. Our technology is core to the business, and we constantly innovate while maintaining the stability and reliability of the systems that got us here.

We're looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while keeping our records accurate, bank-compliant, and audit-ready. We're a small, close-knit team, so we're looking for someone with a great attitude who is eager to learn and happy to jump in wherever the team needs help.

What you'll do
•    Own the dispute process on past-due accounts from start to finish. Take the initial complaint, investigate, communicate with the merchant and our partners, log all activity according to bank requirements, and ensure each dispute is closed out in a timely manner.
•    Own the fraud process in the same way, from intake and investigation through merchant and partner communication, bank-compliant logging, and timely resolution of each case.
•    Appropriately log, code, and document bankruptcy accounts, keep account statuses current, and send files or account information to our proof-of-claim vendor when needed.
•    Prepare and send past-due collection notices and demand letters as needed.
•    Keep every account action documented, audit-ready, and compliant.
•    Pitch in on other collections and servicing tasks as the team needs.

What you'll bring
•    3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience.
•    Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals.
•    Strong investigation, documentation, and communication skills. You can run a caseload on your own and manage deadlines without reminders.
•    A team-player mindset and a positive attitude. You are willing to jump in on work outside your core caseload and you treat teammates and customers with respect.
•    Curiosity and a willingness to learn. New processes and new systems do not slow you down.
•    Sharp attention to detail, especially when logging and documenting bank requirements.

Why Credit Key
  • Competitive compensation + equity
  • Great healthcare benefits
  • PTO
  • 401k Match
  • Supportive, low ego, highly collaborative team environment
  • Work from home stipend



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