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Credit Resolution Specialist Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Receive incoming calls with questions about debit card and/or credit card transactions. * Create ...

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions ...

htna

Accounts Receivable Resolution Specialist

Milwaukee, WI · Hybrid

$21 - $27.50/hr

Job Summary The Accounts Receivable Resolution Specialist is responsible for managing customer ... Establish and maintain credit limits within authorized level for new and established customers.

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How much do credit resolution specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a credit resolution specialist?

A Credit Resolution Specialist is responsible for investigating and resolving outstanding credit issues, disputes, or overdue accounts. They work with customers, internal teams, and sometimes collection agencies to ensure timely payments and maintain positive financial relationships. Their tasks may include analyzing account discrepancies, negotiating repayment plans, and updating account records. Strong communication, problem-solving, and attention to detail are essential for this role.

What does a typical workday look like for a credit resolution specialist?

As a Credit Resolution Specialist, your day typically involves analyzing delinquent accounts, reaching out to customers to discuss payment options or resolve disputes, and collaborating closely with collections teams and other departments. You'll use specialized software to document interactions, review credit histories, and track resolutions, balancing customer satisfaction with company policy and regulatory compliance. The role often requires multitasking between inbound calls, emails, and case reviews, and you may participate in team meetings to discuss complex cases or share best practices. The work environment is usually structured, with clear performance metrics and support from supervisors, making it ideal for those who enjoy problem-solving and interacting with people.

What are the key skills and qualifications needed to thrive in the credit resolution specialist position, and why are they important?

To thrive as a Credit Resolution Specialist, you need a solid understanding of credit analysis, debt management, and financial regulations, often supported by a background in finance or accounting. Familiarity with credit bureau reporting systems, collections software, and CRM tools is typically required, along with knowledge of FCRA and related laws. Excellent problem-solving abilities, negotiation skills, and effective communication help you work successfully with both customers and internal teams. These competencies enable you to resolve complex credit issues efficiently while maintaining compliance and positive client relationships.

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States with the most job openings for Credit Resolution Specialist jobs include:

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Credit Resolution Specialist jobs near you
Infographic showing various Credit Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Dispute Resolution Specialist

Equity Bank

Wichita, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Equity Bank rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

165th of 171 rated banks

Job description

Position Opening: Dispute Resolution Specialist
Department: Customer Care Center
Location: Wichita, Kansas (on-site)
Salary: Full-Time/Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
  1. Deliver Superior Customer Service and Customer Experience
  • Demonstrate excellent customer service skills with both external and internal clients.
  • Promptly accept calls (and video sessions) and create a welcoming, engaging, professional environment for each customer encounter.
  • Be able to effectively communicate and be understood by customers and partner departments.
  • Work jointly with other departments to provide an enhanced customer experience.

  1. Dispute Processing
  • Receive incoming calls with questions about debit card and/or credit card transactions.
  • Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions utilizing multiple systems.
  • Place outbound calls and engage in dispute resolution calls to the merchant if necessary. Serve as mediator between involved parties in an effort to come to a resolution for customer disputes.
  • Review account activity, taking appropriate measures to minimize risk and loss to the bank, while complying with MasterCard, and federal regulations.
  • Perform security-related functions for consumer debit and credit cards including restricting accounts, gathering support documentation, and closing/reissuing cards.
  • Process card maintenance duties, including creating, mailing or printing debit cards to specific locations.
  • Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Mastercard guidelines to maximize recovery of funds.
  • Complete back-office adjustments and finalize disputes.
  • Balance and reconcile dispute general ledger daily.

  1. Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
  • Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
  • Apply knowledge of Mastercard rules and regulations to process chargebacks timely and accurately.
  • Complete periodic compliance training.

  1. Perform other duties as assigned or required.

Required Skills & Education
  • High School Diploma or equivalent
  • Minimum of 1+ years banking experience and 2+ years Customer Service experience preferred.
  • Excellent interpersonal, verbal, and written communication skills. Must be comfortable with video communication.
  • Ability to analyze, investigate and achieve results
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions

Who we are
Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
  • Health, Dental & Vision Insurance
  • Group Life & Long-Term Disability Insurance
  • Flexible Spending & Health Savings Accounts
  • Group Cancer Insurance
  • 401(K) Retirement Plan w/ Company Match
  • Generous Vacation & Sick Time
  • Employee Stock Purchase Plan (ESPP)
  • Pet Insurance
  • Retail Banking Benefits

Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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