ZipRecruiter

Log In

1

Credit Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

LHH US

Medical Refund Specialist

Tempe, AZ

$20 - $26/hr

Credit Resolution Specialist III LHH is seeking an experienced Credit Resolution Specialist III to join their growing revenue cycle team. This role is ideal for someone with a strong background in ...

LHH US

Medical Refund Specialist

Tempe, AZ · On-site

$20 - $26/hr

Credit Resolution Specialist III LHH is seeking an experienced Credit Resolution Specialist III to join their growing revenue cycle team. This role is ideal for someone with a strong background in ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

About Credit Key Credit Key is on a mission to disrupt B2B lending. We help businesses of every ... As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ...

previous pagenext page

Showing results 21-40

All JobsFinance and Insurance JobsCredit JobsCredit Specialist JobsCredit Resolution Specialist Jobs

Credit Resolution Specialist information

See salary details

$13

$28

$55

How much do credit resolution specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a credit resolution specialist?

A Credit Resolution Specialist is responsible for investigating and resolving outstanding credit issues, disputes, or overdue accounts. They work with customers, internal teams, and sometimes collection agencies to ensure timely payments and maintain positive financial relationships. Their tasks may include analyzing account discrepancies, negotiating repayment plans, and updating account records. Strong communication, problem-solving, and attention to detail are essential for this role.

What does a typical workday look like for a credit resolution specialist?

As a Credit Resolution Specialist, your day typically involves analyzing delinquent accounts, reaching out to customers to discuss payment options or resolve disputes, and collaborating closely with collections teams and other departments. You'll use specialized software to document interactions, review credit histories, and track resolutions, balancing customer satisfaction with company policy and regulatory compliance. The role often requires multitasking between inbound calls, emails, and case reviews, and you may participate in team meetings to discuss complex cases or share best practices. The work environment is usually structured, with clear performance metrics and support from supervisors, making it ideal for those who enjoy problem-solving and interacting with people.

What are the key skills and qualifications needed to thrive in the credit resolution specialist position, and why are they important?

To thrive as a Credit Resolution Specialist, you need a solid understanding of credit analysis, debt management, and financial regulations, often supported by a background in finance or accounting. Familiarity with credit bureau reporting systems, collections software, and CRM tools is typically required, along with knowledge of FCRA and related laws. Excellent problem-solving abilities, negotiation skills, and effective communication help you work successfully with both customers and internal teams. These competencies enable you to resolve complex credit issues efficiently while maintaining compliance and positive client relationships.

More about Credit Resolution Specialist jobs

What are the most commonly searched types of Credit Resolution Specialist jobs?

The most popular types of Credit Resolution Specialist jobs are:

What states have the most Credit Resolution Specialist jobs?

States with the most job openings for Credit Resolution Specialist jobs include:

What job categories do people searching Credit Resolution Specialist jobs look for?

The top searched job categories for Credit Resolution Specialist jobs are:

Credit Resolution Specialist jobs near you
Infographic showing various Credit Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, and 16% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Consumer Loan Resolution Specialist - Credit Resolution

WesBanco Bank, Inc.

Wheeling, WV • On-site

Full-time

Re-posted 16 hours ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

107th of 175 rated banks

Job description

SUMMARY:
Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
Determines reason for non-payment.
Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
Prepares necessary documentation for modifications, extensions, and file evaluation.
Negotiates payment arrangement with borrower(s).
Maintains detailed tracking log on all accounts as you work through the collection process.
Processes GL and Payment Tickets as applicable when payment is received.
Researches and resolve billing and/or payment disputes on assigned accounts.
Verifies "Proof of Insurance" for collateralized loans as needed.
Orders appraisals when appropriate.
Analyzes loan/collateral file to make recommendation for appropriate action.
Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
Organizes and prepare files to be referred for repossession and/or foreclosure.
Makes appropriate file notations for all correspondence and any other events to Intellect system.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Possess effective organizational skills and ability to handle detail-oriented work with promptness.
Ability to work in a fast-paced environment.
Ability to research problem situations and recommend appropriate action.
High school diploma or General Education Degree (GED).
One year of related experience or training preferred.

What WesBanco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply