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Credit Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

Src

Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Review and resolve credit balances in a timely manner * Follow-up on all billed claims to ensure ...

Tricehealthcare

$16.50 - $21.50/hr

Billing and Follow Up Rep and/or Insurance Credit Resolution Specialist. * Hours: We are flexible, but would need to be willing to work when their trainer is on the clock. * HS Diploma or GED.

Tricehealthcare

$16.50 - $21.50/hr

Billing and Follow Up Rep and/or Insurance Credit Resolution Specialist. * Hours: We are flexible, but would need to be willing to work when their trainer is on the clock. * HS Diploma or GED.

GREATER NEVADA

MEMBER DISPUTE RESOLUTION SPECIALIST

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

These values have guided us to become the largest Nevada-based credit union to touch the lives of ... The Member Dispute Resolution Specialist is responsible for guiding members through the process of ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Receive incoming calls with questions about debit card and/or credit card transactions. * Create ...

A.O. Smith

Payment Resolution Specialist

Ashland City, TN · Hybrid

  • Medical

  • Life

  • Retirement

Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, product shortages, damages, intercompany billings, and monthly contractual agreements * Authorize and ...

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Credit Resolution Specialist information

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How much do credit resolution specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for credit resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a credit resolution specialist?

A Credit Resolution Specialist is responsible for investigating and resolving outstanding credit issues, disputes, or overdue accounts. They work with customers, internal teams, and sometimes collection agencies to ensure timely payments and maintain positive financial relationships. Their tasks may include analyzing account discrepancies, negotiating repayment plans, and updating account records. Strong communication, problem-solving, and attention to detail are essential for this role.

What does a typical workday look like for a credit resolution specialist?

As a Credit Resolution Specialist, your day typically involves analyzing delinquent accounts, reaching out to customers to discuss payment options or resolve disputes, and collaborating closely with collections teams and other departments. You'll use specialized software to document interactions, review credit histories, and track resolutions, balancing customer satisfaction with company policy and regulatory compliance. The role often requires multitasking between inbound calls, emails, and case reviews, and you may participate in team meetings to discuss complex cases or share best practices. The work environment is usually structured, with clear performance metrics and support from supervisors, making it ideal for those who enjoy problem-solving and interacting with people.

What are the key skills and qualifications needed to thrive in the credit resolution specialist position, and why are they important?

To thrive as a Credit Resolution Specialist, you need a solid understanding of credit analysis, debt management, and financial regulations, often supported by a background in finance or accounting. Familiarity with credit bureau reporting systems, collections software, and CRM tools is typically required, along with knowledge of FCRA and related laws. Excellent problem-solving abilities, negotiation skills, and effective communication help you work successfully with both customers and internal teams. These competencies enable you to resolve complex credit issues efficiently while maintaining compliance and positive client relationships.

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Credit Resolution Specialist jobs near you
Infographic showing various Credit Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist

VELOCITY CREDIT UNION

Austin, TX • On-site

$14.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Account Resolution Specialist

*This position is hybrid remote and will require work onsite at our north Austin, TX headquarters.

We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!

What you bring to the team:

  • Three to five years of collections and/or lending experience, including providing support to customers over the phone or in person.
  • High school diploma, GED, or vocational equivalent required.
  • Excellent verbal, written, listening skills, and proficiency in using common office applications and office equipment.
  • Passion for providing outstanding customer service with the ability to problem-solve
  • Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Ownership of the customer experience through issue resolution.
  • Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
  • Flexibility to work department hours including evenings and Saturdays

Your day-to-day

As a point of contact for our members, you will be an excellent active listener, outstanding communicator, and master problem solver. Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced environment, presenting the value of solutions, and working toward mutual goals for the members and Velocity Credit Union.

Why Velocity?

At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Work Schedule

Monday - Friday 8:30am - 5:30pm and occasional Saturdays 8:00am to 12:00pm or 9:00am to 1:00pm. Employees may be required to work late based on department needs.

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

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