ZipRecruiter

Log In

1

Patient Account Resolution Specialist Jobs (NOW HIRING)

Accendra

Patient Account Resolution Specialist

$16 - $18/hr

JOB SUMMARY The Patient Account Resolution Specialist - OtB willprovide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly ...

Accendra

Patient Account Resolution Specialist

$16 - $18/hr

JOB SUMMARY The Patient Account Resolution Specialist - OtB willprovide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly ...

Src

Account Resolution Specialist

Dallas, TX · Hybrid

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...

Accendra

Patient Account Resolution Specialist

$19.60 - $20.96/hr

Review of new and recurring patient accounts to obtain the documentation from the referral source ... account resolution * Evaluate all documentation received to ensure that it meets compliance ...

Accendra

Patient Account Resolution Specialist

$19.60 - $20.96/hr

Review of new and recurring patient accounts to obtain the documentation from the referral source ... account resolution * Evaluate all documentation received to ensure that it meets compliance ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsPatient Account Representative JobsPatient Account Resolution Specialist Jobs

Patient Account Resolution Specialist information

See salary details

$12

$17

$24

How much do patient account resolution specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a patient account resolution specialist?

Patient Account Resolution Specialists are professionals responsible for managing and resolving patient billing and account issues within healthcare organizations. They work closely with patients, insurance companies, and internal departments to address billing discrepancies, process payments, and clarify account balances. Their goal is to ensure that patient accounts are accurate, up-to-date, and resolved in a timely manner, often requiring strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a patient account resolution specialist?

To thrive as a Patient Account Resolution Specialist, you need a solid understanding of medical billing, insurance claims processing, and healthcare finance, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health record (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, problem-solving, and attention to detail are essential soft skills for resolving account discrepancies and working with patients and insurance companies. These skills ensure timely and accurate account resolution, contributing to financial health for both patients and healthcare providers.

What are some common challenges faced by patient account resolution specialists, and how can they be addressed?

Patient Account Resolution Specialists often encounter challenges such as navigating complex insurance policies, resolving discrepancies in billing, and managing high volumes of patient inquiries. Effective communication skills and attention to detail are key to resolving these issues efficiently. Staying updated on the latest billing regulations and using available technology, such as electronic health record systems, can help streamline workflows and prevent errors. Collaborating closely with other departments, like medical billing and customer service, also enhances problem-solving and ensures a smoother patient experience.
More about Patient Account Resolution Specialist jobs

What cities are hiring for Patient Account Resolution Specialist jobs?

Cities with the most Patient Account Resolution Specialist job openings:

What job categories do people searching Patient Account Resolution Specialist jobs look for?

The top searched job categories for Patient Account Resolution Specialist jobs are:

Patient Account Resolution Specialist jobs near you
Infographic showing various Patient Account Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Specialist, Patient Account Resolution (69831)

Northcare

Oklahoma City, OK • On-site

$11.75 - $16.25/hr

Other

Posted 14 days ago

Job description

Department: Billing
Position: Patient Account Resolution Specialist
Exemption Status: Non-Exempt
Reporting Relationship: Patient Account Manager
Direct Reports: None
Work Environment: Office-Based
Position Summary
The Patient Account Resolution Specialist is responsible for resolving outstanding patient balances and supporting the overall financial health of the organization's self-pay accounts receivable portfolio. This role works directly with patients to collect outstanding balances, establish payment arrangements, answer billing questions, and provide exceptional customer service throughout the resolution process.
The Patient Account Resolution Specialist serves as a key liaison between patients, billing teams, clinic staff, and revenue cycle leadership to improve collections, reduce aging accounts receivable, and ensure patients receive accurate information regarding their financial obligations. This position plays a critical role in maximizing reimbursement while maintaining a positive patient experience.
Essential Duties and Responsibilities
Patient Account Resolution and Collections
  1. Contact patients regarding delinquent account balances through telephone, Artera, MyChart, letters, and other approved communication methods.
  2. Collect outstanding patient balances and establish payment arrangements in accordance with organizational policies.
  3. Negotiate and establish patient payment plans within approved guidelines.
  4. Monitor active payment plans and perform monthly follow-up to ensure compliance.
  5. Send patient statements, collection notices, and correspondence regarding outstanding balances.
  6. Review patient accounts and determine appropriate collection actions to improve self-pay accounts receivable performance.
  7. Maintain accurate documentation of collection activities, payment arrangements, and patient communications.
  8. Work assigned accounts receivable work queues to support collection and resolution efforts.

Customer Service and Patient Support
  1. Respond to patient billing inquiries and explain account balances, payment options, and billing information.
  2. Assist patients in understanding financial responsibilities and available payment solutions.
  3. Resolve routine patient account concerns while maintaining professionalism, empathy, and confidentiality.
  4. Assist front desk staff with patient billing inquiries and account-related questions.
  5. Assist with obtaining updated patient demographic and contact information when necessary.

Billing Support and Account Maintenance
  1. Initiate and respond to billing inquiries and requests for additional information.
  2. Perform approved write-offs, adjustments, refunds, and account corrections.
  3. Prepare itemized billing statements and supporting documentation as requested.
  4. Process medical records requests related to payer, attorney, or patient billing inquiries.

Collaboration and Communication
  1. Collaborate with Patient Account Leads, Patient Account Managers, Billing Specialists, and Revenue Cycle leadership to prioritize collection efforts.
  2. Participate in team meetings, training activities, and special projects as assigned.
  3. Communicate account concerns, trends, and process improvement opportunities to leadership

Compliance and Quality
  1. Maintain compliance with Medicare, Medicaid, HIPAA, and all applicable billing and collection regulations.
  2. Protect patient confidentiality and ensure proper handling of protected health information (PHI).

General Expectations
  1. Meet established daily, weekly, monthly, and annual productivity goals.
  2. Demonstrate initiative, ownership, and continuous effort toward improving reimbursement outcomes.
  3. Perform other duties as assigned.

Success Indicators / Key Performance Metrics
Success in this role may be measured by:
  • Self-pay AR days
  • Special program AR days
  • Collection dollars recovered
  • Payment plan compliance rates
  • Timely account follow-up activity
  • Customer service and patient satisfaction
  • Documentation accuracy

Top performers consistently demonstrate persistence in collections efforts, excellent customer service, strong communication skills, timely payment plan management, and proactive problem-solving while maintaining positive patient relationships.
Required Qualifications
Education
  • High school diploma or GED equivalent required

Experience
  • One (1) to two (2) years of customer service, collections, billing, or office experience required

Certifications/Licensure
  • None Required

Technical Skills
  • Strong verbal communication and customer service skills
  • Attention to detail and accuracy
  • Ability to navigate multiple software systems simultaneously
  • Proficiency with Microsoft Office applications
  • Ability to manage multiple priorities and deadlines
  • Basic computer and data entry skills

Preferred Qualifications
  • Experience working in a medical office, healthcare environment, or patient collections
  • Experience handling sensitive customer conversations and payment arrangements
  • Experience with Epic or other electronic medical record systems
  • Ability to read and interpret Explanation of Benefits (EOBs)
  • Working knowledge of CPT coding
  • Bilingual English/Spanish

Working Conditions / ADA Requirements
  • Prolonged sitting for extended periods
  • Frequent computer use and data entry
  • Frequent telephone communication
  • Ability to maintain concentration while managing multiple accounts and deadlines
  • Ability to communicate effectively verbally and in writing
  • Occasional lifting and movement up to 25 pounds
  • Office-based work environmet

Apply