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Patient Account Resolution Specialist Jobs (NOW HIRING)

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Account Resolution Specialist

Los Angeles, CA · Remote

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while ...

New

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · Remote

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while ...

New

WW&R

Account Resolution Specialist

Dublin, OH

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while ...

New

Credit Key

Account Resolution Specialist

Los Angeles, CA

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while ...

New

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Patient Account Resolution Specialist information

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How much do patient account resolution specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a patient account resolution specialist?

Patient Account Resolution Specialists are professionals responsible for managing and resolving patient billing and account issues within healthcare organizations. They work closely with patients, insurance companies, and internal departments to address billing discrepancies, process payments, and clarify account balances. Their goal is to ensure that patient accounts are accurate, up-to-date, and resolved in a timely manner, often requiring strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a patient account resolution specialist?

To thrive as a Patient Account Resolution Specialist, you need a solid understanding of medical billing, insurance claims processing, and healthcare finance, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health record (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, problem-solving, and attention to detail are essential soft skills for resolving account discrepancies and working with patients and insurance companies. These skills ensure timely and accurate account resolution, contributing to financial health for both patients and healthcare providers.

What are some common challenges faced by patient account resolution specialists, and how can they be addressed?

Patient Account Resolution Specialists often encounter challenges such as navigating complex insurance policies, resolving discrepancies in billing, and managing high volumes of patient inquiries. Effective communication skills and attention to detail are key to resolving these issues efficiently. Staying updated on the latest billing regulations and using available technology, such as electronic health record systems, can help streamline workflows and prevent errors. Collaborating closely with other departments, like medical billing and customer service, also enhances problem-solving and ensures a smoother patient experience.
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Patient Account Resolution Specialist jobs near you
Infographic showing various Patient Account Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Account Resolution Specialist

ECMC Group, Inc.

Minneapolis, MN • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.
Essential Duties and Responsibilities
  • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
  • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
  • Meets department performance targets for volume and type of account resolutions.
  • Provides accurate and clear documentation of course of action taken and next steps.
  • Meets individual and corporate call quality goals.
  • Performs secondary follow-up on contacts, including skip tracing processes.
  • Follows established departmental processes and procedures.
  • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
  • Escalates situations outside guidelines to direct supervisor.
  • Performs other duties as assigned.

Required Qualifications
  • High School degree or GED
  • 1+ year of collections, call center, or customer service experience
  • Ability to use basic math skills while completing daily work responsibilities
  • Basic proficiency in Microsoft Office suite or Mac Office

The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group also provides a comprehensive benefits package:
  • Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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