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Credit Union Collection Jobs in Ohio (NOW HIRING)

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH

$16 - $21.50/hr

... the collection and curing of all delinquent loans and share accounts. To assist the member in developing a plan to bring his or her account current. All job positions at 7 17 Credit Union may be ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH · On-site

$16 - $21.50/hr

... the collection and curing of all delinquent loans and share accounts. To assist the member in developing a plan to bring his or her account current. All job positions at 7 17 Credit Union may be ...

7 17 Credit Union

MEMBER SOLUTIONS SPECIALIST

Warren, OH · On-site

$16 - $21.50/hr

... the collection and curing of all delinquent loans and share accounts. To assist the member in developing a plan to bring his or her account current. All job positions at 7 17 Credit Union may be ...

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All JobsCredit Union Collection JobsCredit Union Collection Jobs in Ohio

Credit Union Collection information

See Ohio salary details

$6

$21

$34

How much do credit union collection jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for credit union collection in Ohio is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Ohio? For Credit Union Collection jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection jobs in Ohio look for? The top searched job categories for Credit Union Collection jobs in Ohio are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,473 per year, or $21.9 per hour.
Credit Counselor (onsite)

Credit Counselor (onsite)

Universal 1 Credit Union

Beavercreek, OH • On-site

$18.73/hr

Full-time

Posted 19 days ago

Job description

POSITION PURPOSE
Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with and promotes U1 values. Ensures that the Credit Union's professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Upholds U1 Values
  • Trustworthy
    • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.
    • Follows procedures.
  • Friendly
    • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
    • Calms irate members and answers member questions and complaints relevant to Department functions.
  • Reliable
    • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
    • Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.

Assumes responsibility for the effective and professional performance of collections functions.
    • Receives delinquency reports from the computer system and verifies the status of the loans. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports.
    • Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
    • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed.
    • Acts on notification of impounded vehicles to protect the Credit Union's interest.
    • Ability to read credit reports.
    • Performs skip tracing.
    • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. Refers accounts to management for bankruptcy actions. Continues related collection efforts.
    • Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet. Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.

    Assumes responsibility for the efficient administration of collection activities
    • To include; keeping accurate and up-to-date activity reports on late, potentially late, and delinquent loans; documenting all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer; researching loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly.
    • Provides members the opportunity to fully explain their loan status.

    Responsible for:
    • Ensuring that professional business relations are established and maintained with Credit Union members and external contacts. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. Maintains confidentiality.
    • Establishing and maintaining effective communication and coordination with Credit Union personnel. Assists area personnel as needed. Keeps management informed of activities, progress toward established objectives, and of any significant problems. Attends and participates in meetings as required.
    • Related duties as required or assigned. Stays informed of changes in collections policies, procedures, and related legal requirements. Actively and professionally cross-sells Credit Union services. Ensures that work area is clean, secure, and well maintained.

QUALIFICATIONS
Education/Certification: High school diploma or equivalent.
Experience Required:
  • One year of phone customer service experience required.
  • Ability to type, required
  • Solid computer skills, required
  • Fluent in Microsoft Office Suite, required
  • Previous collection experience, preferred

Knowledge/Skills/Abilities:
  • Excellent public relations and interpersonal skills.
  • Ability to multi-task, investigate and troubleshoot.
  • Time management, planning, and organizational skills.
  • Attention to detail and the ability to communicate complex information clearly.
  • Ability to interact with other departments and personnel.
  • Ability to read credit reports.
  • Maintain an effective and efficient workflow.

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