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Credit Union Collection Jobs in Texas (NOW HIRING)

Texans Credit Union

Collector

Richardson, TX

$15.25 - $20.50/hr

Objective is to reduce delinquent loans and reduce credit union losses. Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve ...

Texans Credit Union

Collector

Richardson, TX · On-site

$15.25 - $20.50/hr

Objective is to reduce delinquent loans and reduce credit union losses. Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve ...

AMPLIFY CREDIT UNION

Mortgage Sales Coordinator

Austin, TX

$24.03 - $28.84/hr

Life at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our ... collection of documents to ensure timely file submissions. * Review loan files for completeness and ...

The People's Federal Credit Union

Collector

Amarillo, TX · On-site

$18 - $21/hr

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection ...

The People's Federal Credit Union

Collector

Amarillo, TX · On-site

$18 - $21/hr

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection ...

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Credit Union Collection information

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Texas? For Credit Union Collection jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection jobs in Texas look for? The top searched job categories for Credit Union Collection jobs in Texas are:
What cities in Texas are hiring for Credit Union Collection jobs? Cities in Texas with the most Credit Union Collection job openings:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Texas as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Collector (North Austin)

United Heritage Credit Union

Austin, TX • On-site

$16.75 - $22.50/hr

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Under the direction of the Collections Manager, the Collector is responsible for performing assigned duties designed to obtain maximum impact on past due or at-risk debts as assigned. Under general supervision, the person in this role will be responsible for eliminating or limiting potential losses to the Credit Union by being proactive when working past due debt/accounts.

As a Collector with UHCU you will:

  • Work assigned collection queue daily via verbal and written contact to past due members/accounts. Service inbound calls from members and maintain detailed notes on appropriate collection system.
  • Work with the Collection Manager on situations that require special handling to include, but are not limited to, debts/accounts that are consistently delinquent, debts/accounts that need to be evaluated for potential workout plans, field collection debts/accounts, attorney referrals, accounts that refuse to pay, and skips.
  • Recognize, research and coordinate the correction of miscellaneous problems concerning delinquent accounts that arise for various reasons. Resolve member disputes as necessary.
  • Receive and resolve incoming front line phone calls making service availability decisions, as necessary.
  • Monitor and track repossession activity for collateral secured loans including, but not limited to, making recommendations for repossession to the Collection Manager, preparation of repossession assignments and tracking agent progress, preparing and mailing the notice of intent to sell within the required time frame, and presenting invoices to the Collection Manager for approval. Review condition reports and vehicle valuations as needed.
  • Collect all chargeback items owing and report items to credit bureau and ChexSystems.
  • Document and prepare extension agreements on past due accounts and assist with other duties as assigned.

What we will need from you:

Minimum Qualifications

  • High school and/or GED equivalent required.
  • Six months of financial services, customer service or call center experience required.

Preferred Qualifications

  • 1 year of prior collection experience.
  • 1 year of banking or credit union experience.
  • Understanding of state and federal collection rules and laws.
  • Experience with skip-tracing resources.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.7 billion in assets, more than 78,000 members, 11 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program
  • Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case.

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